The Ultimate Guide to the Lush Return Policy
Did you buy a damaged or faulty product from Lush? Are you disappointed by your purchase? DoNotPay will help you return it with a clear guide to Lush’s return policy.
We’ll also introduce you to our neat AI-powered app that can help you return merchandise to many world-famous retailers.
Returning your products to Lush shouldn’t be an issue as it has a straightforward policy. To get a refund, exchange, or store credit, follow its 90-day rule. You need to return the item within 90 days after the in-store purchase or the shipping date.
You can go to any Lush store to return the merchandise, whether you bought the product online or in one of the company's retail locations. The same applies to online purchases picked up in a store or in-store purchases with home delivery.
If you want to return an item via mail, you first need to authorize it through customer care. You can contact them from Monday to Friday (9 a.m.–9 p.m.) and from 10 a.m.–6 p.m. during the weekend.
Get in touch with Lush customer care agents via:
- Phone at 1-888-733-5874
- Live chat
- SMS text at 1-888-733-5874
- The Virtual Consultations page
The company will evaluate your request and let you know how you can return your product.
There are some general guidelines for returning Lush merchandise, such as:
- You can return unused, used, or damaged products
- The returned product must be 75% intact
- You need to return the product in its original packaging and with the receipt
- Shipping charges aren’t refundable
The company will cover the return shipping cost if it sends the wrong item by mistake. You will get the right product without any additional charges.
Start the return process using one of these methods:
|Can You Request Return Via:||Yes/No|
The return procedure varies depending on the method of payment as some come with restrictions. Before you go to the nearest store, check where you can initiate the return:
|Payment Method||Return Policy|
|PayPal||You need to call customer care as you can’t return an item to a retail store|
|Afterpay||You can return your item only to a retail store|
|Gift card||You need to go to a retail store as you can only get a refund on a gift card
If you want to check the balance of your Lush gift card, we can help you with that as well
If you want to return a product to a retail location, bring the receipt and the original payment method. The refund will be issued on the same card you made the purchase with. If you paid with cash, you will get your refund in the same form.
You can return any item to a store except digital-exclusive products.
Do you want to return Lush merchandise but don’t have the receipt? Don’t panic because you can still make the return. You won’t be able to get a refund, though—the company will offer you an exchange for another product.
DoNotPay can help you return Lush products with no fuss! You can skip the discussion with customer service and let us take over. With our nifty Item Return Request tool, you’ll only need to take these easy steps:
- Log in to your DoNotPay account
- Click on our Item Return Request product
- Fill in the questionnaire regarding your return
After you submit the request, we will create a return request letter and send it to Lush. The letter will inform the merchant of your reasons for the return and whether you want a refund or an exchange. You can choose a deadline by which Lush needs to process your return, so you won’t need to worry about it taking too long.
For a fast and secure refund, use our Chargeback Instantly tool. Once Lush accepts your return request, DoNotPay can help you get your money back in a jiffy. Open our app and do the following:
- Find the Chargeback Instantly feature
- Select Get Protected
- Answer our chatbot’s questions about your refund
- Click on Sign and Submit
You don't have to waste your precious time on returns when you have DoNotPay by your side. Going back and forth with customer service becomes a thing of the past as soon as you have us do everything in your stead!
We go beyond returning products to Lush. You can rely on our app to send return requests to numerous popular retailers. If you want to know more about it, check out these simple guides:
- Urban Outfitters
- Saks Fifth Avenue
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, getting them notarized, and faxing them—DoNotPay can do it all.
Do you think you’re eligible for a victims of crime compensation program? Our app can help you apply for it. Do you want to get revenge on persistent robocalls, report someone for stalking or harassment, or get your noisy neighbors to be quieter? We got your back!
Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.