Get To Know the Big Lots Return Policy

Item Return Request Get To Know the Big Lots Return Policy

Meet the Big Lots Return Policy—A Simple Guide to Returning Big Lots Products

Did you buy a Big Lots item that didn’t meet your expectations? You don’t need to settle for a product you don’t like because we will help you return it.

Our guide will explain the ins and outs of the Big Lots return policy. If you don’t feel like wasting time on returns, there is another solution—DoNotPay.

Everything You Need To Know About the Big Lots Return Policy

You have 30 days from the day you bought the item to return it, which applies to both in-store and online purchases.


For in-store ones, you should bring the receipt and put the product in its original packaging. The instruction manuals, accessories, or any other accompanying items need to be in the box as well.

If you bought your product on the company website, you can return it in store or by mail—the choice is yours.

When your return request gets accepted, you can choose to:

  • Get a refund
  • Exchange the product for another one

Returning a gift is an exception since you can only get a refund in the form of a gift card that you can use in store only.

You may be charged a 20% processing fee if Big Lots decides to look into your return and the reason behind it.

When it comes to returning Big Lots products, these are your options:

Can You Initiate a Big Lots Return Via Yes/No
DoNotPay Yes
Email No
Phone No
Letter No
Website Yes
In Person Yes

The Big Lots Return Policy for In-Store Returns

If you want to return your Big Lots product, you can go to the nearest store during its working hours. Bring along the product in its packaging, the receipt, and the packing slip or order confirmation email.

Once you get to the store, follow these steps:

  1. Ask a store associate for help
  2. Present your product with the accompanying proof of purchase
  3. Explain your reasons for the return

If you return your item to a location different from the one where you purchased it, the sales tax refund may change.

The Big Lots Return Policy for Mail Returns

To return your Big Lots items by mail, you need to do the following:

  1. Go to the Order History page
  2. Log in to your Big Lots account
  3. Click on the order number
  4. Click on Return Item on the Order Details page

When you get this done, Big Lots will generate your return slip and give you instructions on how to send your purchase back.

The product must be returned in the condition you received it in. You’ll also need the receipt and the packing slip.

For mail-in returns, you’ll need to settle for a refund. Big Lots doesn’t allow exchanges via mail. The company will issue a refund to the same payment method you used upon purchase. The store will only pay for the shipping and handling costs if you received a defective or damaged product.

What Is the Big Lots Mattress Return Policy?

To return a Big Lots mattress, you need to follow the regular return procedure. You can return it in store or by mail.

Both standard and rolled or boxed mattresses can only be returned in their original packaging. Test-drive your mattress with the plastic on to keep it returnable.

What Is the Big Lots Return Policy Without a Receipt?

You can still return your Big Lots product if you don’t have the receipt. The refund you get will be 20% less than the selling price at that time and will be issued in the form of a gift card you can use only in a store.

Keep in mind that Big Lots reserves the right to turn down your return request if you don’t have a receipt.

The store does offer to help you locate the receipt within 30 days of your purchase. If you used a credit card or Big Rewards account for the payment, Big Lots may be able to find it.

Can You Return Big Lots Products After the Return Deadline?

After the 30-day return period, you still have the option to return your product. Just like with a no-receipt return, you will get your refund in the form of a gift card.

Products covered by manufacturer warranty need to be returned in accordance with their terms.

Don’t Want To Waste Time on Returns? DoNotPay Can Help You

DoNotPay is a simple app that can take care of your return. Our method consists of a few short steps that you will complete in an instant! If you want to avoid lengthy procedures, all you need to do is:

  1. Create a DoNotPay account and log in
  2. Go to Item Return Request product
  3. Fill in the questionnaire
  4. Submit your return request

This is where DoNotPay takes over. Our app will generate a custom return request letter and send it to Big Lots. The company will get a fixed deadline to solve your return and get back to you. Another perk of using DoNotPay’s nifty product is that we’ll send you a free return shipping label!

Do You Need Help With Other Returns?

If you like to shop but hate dealing with returns, DoNotPay is your go-to solution! Our app can help you return products to various companies completely hassle-free once you sign up!

You don’t have to go through different companies’ return policies as we have prepared simple guides with all the information you need:

Want To Save Money and Avoid Bad Purchases? Look No Further!

Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.

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Getting Rid of Bureaucratic Procedures Has Never Been Easier

The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:

Sign up for DoNotPay to utilize all of our nifty products!