How To File a Lowe’s Customer Complaint and Get Compensation
Lowe's is the second-largest home improvement retailer in the USA, with over 1,200 stores in the country. The store has built a reputation of offering great quality products at affordable prices, but that seems to be a fading memory today.
In the last few years, many customers have been taking to social media to share their experiences with Lowe's. People most often complain about the poor quality of the goods sold by Lowe's. There are also many complaints about slow customer service, having to wait in line for an abnormally long time, and the stores having a general lack of staff.
There are many complaints about the stores not having enough staff and the customers waiting in line too long. On top of that, not every employee is helpful, and some seem to get impatient with customers.
Many clients have reported that they’ve been taken advantage of by sales representatives that try to pressure them into buying more home improvement items than they need.
It seems Lowe's has lost its way. The company has been raking in the profits, but it seems their business model is so outdated that a lot of people are being taken for a ride by the stores. There are many online reviews and complaints, and they are convincing enough to lead to real lawsuits.
If you're having trouble with the company, this article will show you how to file a Lowe's customer complaint and, if the company fails to resolve it, take your case to a small claims court.
How To File Lowe's Customer Service Complaints
There are a number of different customer support phone numbers you can call, depending on the type of issue you are having. The Lowe’s customer service complaint number is 1-800-445-6937.
Each business day, Lowe's headquarters will review all complaints they receive and send out a summary email or letter to its customers, sometimes even contacting them by telephone if necessary.
The company takes customer complaints seriously, so you can expect them to resolve your issue in a timely manner. If the customer service representatives can't or won't help you, you should contact Lowe's legal department:
Lowe's Inc.Legal Department P.O. Box 5000 Mooresville, NC 28117-5000
Below is a table with all the different ways to reach out to Lowe’s and file a complaint.
|How To Contact Lowe’s Customer Service|
How To File Lowe's Customer Complaints
If you're not getting the help you need from Lowe's customer support, or if you feel that the company is taking too long to solve your issue, you can file a complaint with:
- The Better Business Bureau (BBB)
- The Federal Trade Commission (FTC)
- The North Carolina Attorney General's Office
Filing Lowe’s Consumer Complaints With the BBB
The Better Business Bureau is the most trusted business review site in the USA. Consumers often use their services to check out how trustworthy a company is and what kind of customer complaints they've had in the past.
To file a complaint with the BBB, fill out their online form by following the instructions provided on the webpage.
Filing Lowe’s Customer Complaints With the FTC
If you feel that Lowe's has violated a federal or state law, you can fill out the complaint form on the Federal Trade Commission website. The FTC has the power to investigate your complaint and take legal action if appropriate.
File Complaints Against Lowe’s With the NC Attorney General's Office
If you're not getting any help from the BBB or the FTC regarding your Lowe's complaint, you can also contact the North Carolina Attorney General's office by calling (919) 716-6000 or filing a complaint through their online form.
Lowe's corporate headquarters are located in NC, so the Attorney General 's office has the power to investigate Lowe's and issue fines for the company's illegal behavior.
How To Sue Lowe's Small Claims Court
If there are no other ways that you can get your complaint resolved, you can always take your case to small claims court. Keep in mind that you'll be bringing your case against Lowe's in your home state, so you need to make sure that you have the right laws on your side.
This is why you should consider hiring an attorney experienced in handling small claims court cases. Before you start the legal process, you will need to send a demand letter to Lowe's, notifying them of your intent to sue.
The demand letter needs to include:
- Your name and contact information
- The amount you want to collect in damages
- The items you are suing Lowe's for
- A brief description of your situation
- A declaration of your intent to pursue legal action against the company
If Lowe's fails to respond or refuses to pay what you're asking for, then you can take your issue to small claims court. Write a few paragraphs explaining why the company is responsible for paying your damages and send the letter via certified mail with a return receipt requested.
To prepare for your case against Lowe's in small claims court, you will need to:
- Get a copy of the original sales receipt
- Find out how much you paid for the items you are suing Lowe's over in their store
- If possible, take a photo of the damaged or defective item and its defects
Keep in mind that Lowe's might have applied a discount or other type of sales promotion to your purchase. The receipt might not mention all the discounts you received, so it is always best practice to get a written copy from each purchase.
If the company agrees to settle with you, Lowe's will need to pay the court fees and compensate you for the damages you are seeking. If they don't agree, they'll have to answer your claim and prove that they're not liable for your damages in court.
Suing Lowe's in Small Claims Court With DoNotPay Is Fast and Easy!
A professionally written demand letter is necessary for a small claims court case. Unfortunately, hiring a legal professional to handle it for you can be expensive, and writing it on your own is not only complex but also risky.
Enter DoNotPay! Our award-winning app will help you hold the company accountable and get the compensation you deserve without any hassle. We will generate a demand letter for you and email it to Lowe's, thus putting some legal pressure on them.
If you have Lowe’s complaints that customer service failed to address time and time again, all you have to do is:
- Open your and click on the Sue Now feature
- Provide us with the amount of money the company owes you
- Select the reason for your lawsuit
- Answer our AI-powered chatbot’s questions
- Attach any evidence that will help us build your case.
Once you give us all the information we need, our app will generate a demand letter and send it to Lowe's on your behalf. If they refuse to resolve your issue or ignore your request, we will assist you in filling out court documentation and suing them in small claims court. Suing a company has never been this easy!
Have Any Other Lowe’s Issues?
Our AI-powered app can tackle many other issues caused by Lowe’s. Check out how we can:
- Get you Lowe’s extended warranty
- Decipher the Lowe’s refund policy
- Check your Lowe’s gift card balance
- Help you return Lowe’s paint
to get any of these issues resolved!
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