A Comprehensive Guide to Fixing the Amazon Locked Account Issue

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To Fix the Amazon Locked Account Issue With DoNotPay

Getting your Amazon account locked, banned, or suspended can be frustrating, especially if you earn a living by selling goods on the platform. The company can lock your account for a variety of reasons that we’ve listed in this comprehensive guide.

Learn how to fix the Amazon locked account issue and get answers to the following questions:

  1. Why is your Amazon account locked?
  2. What can you do to prevent your account from getting locked?
  3. How do you unlock your Amazon account?

We have also prepared guides to lifting suspensions off Amazon buyer and Amazon payments accounts, so check them out as well.

Why Is Your Amazon Account Locked?

Check out the most common reasons for your Amazon account becoming locked in the table below:

Amazon Locked Account—Top ReasonsExplanation
Entering fake informationFake name, billing, and shipping address
Having an unusually high number of returnsThe more returns you make, the more likely it will be for your account to get locked
Excessive use of gift cardsAmazon wants to prevent people from reselling them
A suspiciously large number of orders placed (for new accounts)Starting with a high volume of orders a day will trigger Amazon’s anti-fraud system
Logging in from different locationsUsing a different IP address triggers Amazon’s security system. It may look like your account has been hacked or stolen

How To Prevent Your Account From Getting Locked

If you want to make sure your account doesn’t get locked in the future, stick to the following rules:

  • Create multiple accounts that use different IP addresses if you’re planning to log in from different locations
  • Use a maximum of $200 in gift cards per day to avoid activating Amazon’s anti-fraud system
  • Ship up to ten orders a day from one account
  • Keep your returns as rare as possible

How To Unlock Your Amazon Account

To unlock your account, you will have to contact Amazon Customer Service. There are three different ways to get in touch with them:

  1. Phone
  2. Chat
  3. Email

To be able to prove the locked account belongs to you, you should prepare these documents:

  • A serial number of your Amazon account
  • Clear evidence of your default shipping address
  • Debit or credit card details used for payment
  • Bank statement with the billing address
  • Gift card receipt (if your account was locked due to excessive use of gift cards)

After you manage to explain the issue to one of the account specialists who are authorized to unlock your account, get ready to wait for days for your request to be reviewed.

According to some users who had the same issue, you must be persistent and contact Amazon regularly to make them unlock your account and speed up the whole process.

If you don’t have the time or will to go back and forth with the company representatives, consider .

DoNotPay puts pressure on companies, making them take your request seriously and solve the issue as soon as possible. If your Amazon account got suspended, we can also help you with that.

DoNotPay Can Help You Unlock Your Amazon Account

If the whole process of getting in touch with Amazon Customer Service seems too complicated and time-consuming, let DoNotPay take care of it.

If you’ve already done everything you were supposed to and have been waiting for weeks to regain access to your Amazon account, opt for our service and we’ll take it from there. Getting your account unlocked will be faster with our help, assuming you have all the documents that can prove your claims.

To appeal your locked account with DoNotPay, you have to take the following steps:

  1. Type Unban My Account in the search bar
  2. Complete our form by entering the following information:
    1. The company’s name
    2. The date from which you couldn’t access your account
    3. Type of subscription (free or paid)
    4. Your username
  3. Tell us if you would like a refund

Remember to let us know whether you feel discriminated against because we can use this information to strengthen your case.

Once you’ve completed all three steps, sign your request with a digital signature to verify it. Our app will generate a personalized appeal letter in a few minutes and send it directly to Amazon. The letter will include a two-week deadline for the company to respond to your request.

Recover Your Accounts on Other Platforms the Easy Way—With DoNotPay!

DoNotPay is the best solution to appeal a suspension or ban or fix the issue with a locked account on any platform.

Due to strict and detailed security policies, terms of service, and community guidelines, it is not that hard to lose access to your account. This is why we prepared a number of guides on how to get unbanned, unsuspended, and unlocked on a variety of other platforms. You can find our easy-to-read guides in the table below:

Xbox One Account BannedPinterest Account SuspendedGoogle Account Suspension
Banned From FacebookBanned From TikTokYouTube Account Suspended
How To Get Unbanned From HypixelReddit Account SuspendedSteam Account Banned
Banned From InstagramBanned From TwitterPlayStation Account Suspended
How To Get Unbanned From TinderHow To Get Unbanned on OmegleUber Account Suspended
Mercari Account SuspendedAWS Account SuspendedPayPal Locked Account
Etsy Account SuspendedShopkick Account SuspendedNewegg Account Suspended

Tackling Administrative Issues Has Never Been Easier

DoNotPay was created to help you deal with burdensome everyday tasks you would rather skip. The features we offer will make sure you can:

Dealing With or Security Issues? DoNotPay Will Make Them Go Away

Has a company refused to issue a refund you are entitled to? Send Demand Letters To it in small claims court and get your money back with the help of the world’s first AI Consumer Champion! You can also turn to us if you want to protect your work from copyright violation, prevent stalking or harassment, or get virtual credit cards to avoid disclosing your credit card info.

Besides assisting you in seeking justice and security, DoNotPay can help you arrange DMV appointments, contest parking tickets, prepare , and compose various documents.

Want your issue solved now?