AWS Account Suspended—How To Recover It Fast

Appeal Banned Account AWS Account Suspended—How To Recover It Fast

Is Your AWS Account Suspended? DoNotPay Will Help You Get It Back

Amazon Web Services (AWS) can bring innovation and agility to any company—from startups to enterprises. If you’ve gotten used to using this handy service, a suspension can create turmoil within your business or organization.

Why is your AWS account suspended? Can you do anything to lift the suspension? Our simple guide will lead you through the whole process—from what can trigger your suspension to how you can appeal the suspended account decision.

Why Is Your Amazon AWS Account Suspended?

If you’ve received a notice that your AWS account was suspended, there can be three reasons behind it:

  1. You closed your own account in the past
  2. You are suspended due to outstanding charges
  3. Your Amazon account was banned or suspended

Reopening a Closed Account

A closed account will be displayed as a suspended account within the organization. The suspended status will remain for 90 days. If you don’t reopen it within that period, the account will be permanently removed and no longer visible in the organization.

The console won’t show any details after the member account is terminated.

Failing To Pay Past Charges

You need to pay your AWS bills regularly if you want to keep your account open. The platform will tolerate payment tardiness to a certain time limit, but after that, your account will be suspended. The suspension is usually activated when you fail to pay the bills for three consecutive months.

You will be notified in time about the amount of your debt and the payment deadline to avoid the suspension.

Getting Suspended or Banned From Amazon

Amazon servicers are interconnected, and getting restricted from one account can affect the other. If your Amazon account was suspended, banned, or locked for some reason, you could lose access to your AWS account as well. In this case, you need to contact customer support, submit an appeal, and resolve the issue regarding your Amazon account first.

To contact customer support, you can:

  • Go to the Contact Us page and send your request via web form
  • Call the reps at 1-888-280-4331
  • Send an email to ecr-replies@amazon.com

After you get your Amazon account unbanned, you will be able to use the AWS one.

The Timeline of AWS Suspension

AWS will repeatedly send you reminders about your unpaid bills. If you overlook the warnings, your account can be permanently terminated.

Here is the typical timeline of the events that lead to suspension and an indefinite ban:

  • Month one—Your generated invoice shows an unpaid amount
  • Month two—You will receive reminders each week via email to cover the bill
  • The end of month two—Your generated invoice will show unpaid expenses for months one and two
  • Month three—the process continues as follows:
    • You will receive a fifth reminder followed by a call from an AWS rep during the first week
    • You will get a final reminder before the suspension during the second week
    • Your account will be suspended in the third week
  • 60 days after the suspension—Your resources on the account might be lost
  • 150 days after the suspension—Your account will be closed

During the suspension, you won’t be able to access any data stored in the AWS system or Amazon EC2 or make API calls to the AWS services. The data will still be stored, and the usage charges will accumulate until you lift the suspension.

If you don’t take any actions to reinstate the account within the set suspension period, AWS will terminate the account and delete all the data. Note that you won’t be able to open an account with the same credentials ever again.

What Does It Take To Lift the Suspension From My AWS Account?

The way you’ll approach lifting the suspension depends on why you got suspended in the first place.

How To Unsuspend a Closed Account

You can reactivate your suspended account within 90 days after you close it by doing the following:

  1. Log in to your account
  2. Make sure that your default payment method is valid
  3. Click on the Support Case option
  4. Choose Account and Billing Support
  5. Fill out the form

If you want to talk to an AWS rep, you should opt for the phone method. The agent will call you and help you reactivate the account.

How To Lift a Suspension Triggered by Outstanding Charges

To lift the suspension that occurred due to outstanding charges, the first step is to verify the current payment details in the following way:

  1. Go to the Payment Methods section
  2. Check if the information about your payment method is correct
  3. Add a new payment method and set it as the default one if the current one is no longer active

The next step is to pay the outstanding charges by doing this:

  1. Go to the Billing and Cost Management console
  2. Choose Payments
  3. Revise your outstanding invoices on the Payments Due tab
  4. Select the invoices you want to pay
  5. Click on the Complete Payment button
  6. Confirm that the invoice summary is what you want to pay
  7. Select Verify and Pay

If you use your credit card, the service will reactivate automatically within minutes. If you made the payment in full with a different payment method, you’ll need to get in touch with AWS support to reactivate the account.

In case there is any holdup with your suspension or you want to make sure that your case is prioritized, create a DoNotPay account.

How Can DoNotPay Solve Your Suspension?

A professionally written appeal can help you solve your suspension as soon as possible—and that is what DoNotPay can help you with. We will generate a customized demand letter for solving your issue and send it to Amazon. The service will have a deadline to provide you with an answer about your suspended account.

To complete the process, you need to take four simple steps:

  1. Sign in to your DoNotPay account
  2. Click on the Unban My Account feature
  3. Fill in the questionnaire regarding your suspension
  4. Select Sign and Submit

Is Any Other Ban or Suspension Ruining Your Day? Use DoNotPay!

Use our Unban My Account and Unban Gaming Account products to send demand letters addressing your suspended, locked, or banned accounts. With the help of our app, your outreach to any company will be taken seriously.

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