Banned From Amazon—How To Get Back on Hassle-Free

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I've Been Banned From Amazon—How To Get Back on Quickly

Amazon is the world’s biggest e-commerce store with over 300 million users. To maintain order, the platform sometimes blocks users—temporarily and permanently. If you can’t access your account because it was terminated, don’t stress—many users get banned from Amazon. How to get back on, though? DoNotPay knows!

In this guide, you’ll find out why Amazon bans its users, what the platform’s terms of use are, and how you can appeal the ban decision. We will also reveal how subscribing to our app can prioritize your appeal.

Why Was My Amazon Account Banned?

Amazon expects its users to read and respect the Terms of Use. If you don’t follow the rules, it reserves the right to lock your account or terminate it at its discretion.

You must pay attention not to break:

  1. General rules
  2. Rules for sellers
  3. Rules for buyers

General Rules

There will be consequences if you break the general rules, such as:

  • Providing incorrect information when opening an account
  • Impersonating another person
  • Creating multiple accounts
  • Tampering with security software
  • Harassing or threatening other users
  • Spamming other users
  • Violating laws

Rules for Sellers

As a seller, you can get banned for:

  • Selling prohibited items
  • Describing the products falsely
  • Listing unregulated health products
  • Selling counterfeits or low-quality products
  • Not having necessary certifications for certain products
  • Communicating with shoppers poorly
  • Having too many negative reviews
  • Canceling too many orders
  • Leading buyers to other websites
  • Selling your account
  • Purchasing your own products
  • Refusing to issue refunds
  • Sending wrong items

Rules for Buyers

Buyers can get suspended or banned for:

  • Receiving money to write reviews
  • Leaving false reviews
  • Using Amazon services without adult supervision if you are under 18 years old
  • Purchasing alcohol if you are under 21 years old
  • Using someone else’s credit card to make a purchase

Violating any of these terms of use will result in a suspension or ban. The service will suspend the account temporarily for minor violations, such as sending the wrong item accidentally. To cut the suspension time short, write an appeal.

If there is no expiration date on your suspension notice, your account is banned. More serious cases—like selling counterfeits or impersonating someone—will end in a permanent suspension or ban.

Can You Get Banned From Amazon for Returns?

To prevent system abuse, Amazon bans users for initiating too many returns. The platform doesn’t say how many of them are allowed, nor how often you can send back your items. You might not know that this is the reason why you got blocked for good because Amazon reserves the right not to tell you.

Even if your returns are legit, the algorithm can be triggered for an unusual number of them. The only way to find out whether this activity got you banned is to write to customer service.

How To Get Unbanned From Amazon

Permanent bans can be removed if you file a complaint. You can get in touch with the reps and try convincing them to unban your account.

There are two ways of getting back on the e-commerce platform after being banned:

  1. Make a new account
  2. Appeal the ban decision

How To Make a New Amazon Account After Being Banned

Creating a new account is tricky but possible if you change all of your previous information.

The data you mustn’t reuse are:

  • Name
  • Physical address
  • Phone number
  • Driving license
  • Email address
  • IP address
  • Credit card
  • Unique bank account
  • Product descriptions

You would need to use VPN to hide your IP address and take someone else’s personal information—which violates the terms of use. A better option for getting back on Amazon is filing an appeal.

How To Appeal the Ban Decision

Amazon can reactivate your account if you provide it with a good reason. The first step of the appeal process is to write a request.

You can follow these steps to submit an appeal:

  1. Go to Seller Central
  2. Find the Performance section
  3. Click on the Account Health option
  4. Submit an appeal and provide the necessary documents

Include a Plan of Action (POA) alongside the letter that explains why you should get unbanned. You can also send the appeal letter to

Note that it can take some time until you receive a response. Amazon is swamped with different requests from users, and getting through to it isn’t easy.

To improve your chances of getting your account back, ! We can make sure that your complaint is addressed timely.

Unban Amazon Account With DoNotPay

Our nifty app can push your ban decision appeal to the top of the priority list. We will create a valid demand letter and give Amazon a deadline to solve your request.

All you need to do is:

  1. Locate the Unban My Account feature
  2. Answer the questions about:
    • The platform that banned you—Amazon
    • The date when you got banned
    • The reason why you got banned
    • A refund request—if you want to make one
    • The federal or state protected class you belong to—if you feel discriminated against
  3. Click on Sign and Submit

Within minutes, we will compose and send the letter to Amazon.

DoNotPay Can Take Your Ban and Suspension Troubles Away

If you get banned or suspended from any platform, service, or game, DoNotPay can help you. Once you subscribe to our app, you can use the Unban My Account and Unban Gaming Account tools to submit an appeal to any company.

To learn more about suspensions and banned accounts, check out our helpful guides:

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