Amazon Account Suspended—What You Need To Know
If you got your Amazon account suspended, the solution would be to file an appeal to Amazon.
To do that, you have to understand the possible reason behind your account suspension and the rules of the appeal process. Our guide provides answers to all of your burning questions and explains how to use DoNotPay to file an appeal.
DoNotPay’s Unban My Account product can draft an appeal letter instead of you, whether you got suspended from Amazon, eBay, or Mercari. It can also be a useful tool to get unbanned from social media platforms like Tumblr, Snapchat, and many more!
Amazon may suspend your account for various reasons, all of which are related to the platform’s terms of service violations. The suspension could also happen due to an unusual profile activity or possible hacking of your account.
Here are the common reasons for an Amazon account suspension:
- Selling inauthentic or fake products
- Refusing to verify your account data
- Forging or manipulating documentation
- Violating intellectual property rights
- Using your account for illegal activity
- Suspecting your account’s security was compromised
Amazon will suspend your account as soon as they notice you might be selling fake or counterfeit products. To get it back, you will have to present a plan of action that will ensure something like that won’t happen in the future.
Amazon will also ask you to submit information about your invoices for the last year. If you fail to provide this documentation, your Amazon account may even get banned.
When you open a new account or change the data on your existing account, Amazon will ask you to verify it. This means you will need to submit documentation such as ID and proof of residence. Providing these documents is especially important if you are changing the address or bank data on your Amazon account.
If you don’t present proper documentation, you will not be able to recover your account.
Manipulating or forging invoices is a serious issue that can cause severe consequences. Amazon has a team of experts that reviews invoice documentation and determines whether it is legitimate or not.
If experts establish your invoice was manipulated or forged, your Amazon account will be suspended.
Intellectual property rights infringement is yet another way to get your Amazon account suspended. In this case, Amazon may suspend your account without allowing you to explain how or why this offense occurred.
Intellectual property right infringement includes:
- Copyright violation
- Patent theft
- Trademark theft
In these situations, Amazon may get a bit vague about the reasons your account got suspended. The platform will merely state your account is suspended due to illegal activity or fraud—which can include violating any stipulation in Amazon's Seller Code of Conduct.
The platform suspending your account without notice is also a common occurrence.
If Amazon suspects your account has been hacked, it will suspend it. The suspension will be enforced even if the hacker stole your sale proceedings. If you wish to recover the account, you will have to file an appeal.
If you believe the account suspension was uncalled for, you should file an appeal to Amazon. Here is what you need to do to build a firm case and get your account back:
- Investigate the reason—If Amazon gave you an unclear reason, make sure you didn’t violate the company’s terms and conditions, trademark policy, or seller code of conduct
- Create a detailed plan of action and include it in your appeal letter—Explain why you made a mistake that led to the suspension and what you will do to prevent this from happening again
- Send the appeal letter to Amazon—You will find instructions on where and how to submit the appeal in the email that notified you about the suspension. You can expect Amazon to contact you with a response via email
Does writing an appeal letter to Amazon seem like too much work? Allow DoNotPay to jump in and help! Our app can draft an appeal letter and send it to Amazon instead of you.
Here is what you need to do:
- Sign up for DoNotPay
- Select the Unban My Account product
- Answer some questions about account suspension
- Verify your signature and submit
DoNotPay will create the letter using all of the data you provided. The letter will include a request for your case to be processed within a certain deadline. It will put legal pressure on Amazon to review your case and send you a fast response.
With our help, you won’t have to wonder whether Amazon or any other platform will respond to your appeal promptly!
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