Shopkick Account Suspended—Find Out How To Recover It
Going shopping is more fun when you collect points and get free gift cards as a reward—which is exactly what Shopkick does for its users. When you get a suspension notice instead of new kicks, the fun ends.
Why is your Shopkick account suspended? DoNotPay will help you find out!
Our detailed guide will break down the Shopkick policy and tackle the main questions, such as:
- Why your account was suspended
- How long the suspension will last
- What you can do to recover your account
If dealing with customer service and appeal letters is overwhelming, use the DoNotPay app to speed up the process!
You can review the terms on the website or in the app under the Terms of Service segment. To simplify it for you, here is what can get you banned for:
- Using multiple accounts
- Sharing your Shopkick account with friends and family
- Logging in to multiple Shopkick accounts on the same device
- Scanning barcodes that aren’t attached to physical products in a store—such as scanning a barcode on the website or printout
- Purchasing and returning items to receive kicks
- Tampering with or altering the receipt
If you did anything listed above or made an attempt to abuse the app in any other way, your account will be banned.
Shopkick doesn’t have temporary suspensions. If you violate the rules, you will be permanently restricted from using the app.
If you believe that your rewards were unjustly taken away from you, you can get in touch with Shopkick reps and file a complaint. While they look into what happened and whether your complaint is justified, your account will remain suspended. It can take up to 30 days for the reps to revise your suspended account case.
The review can be finalized in two ways:
- Account reactivated
- Account terminated
Note that your kicks may not be credited back to you, even if your account is recovered. If the termination is final, you will lose all the rewards. You can’t transfer your kicks or earned gift cards to another account.
If you didn’t violate any rule and your account was suspended, you need to send an appeal. Contact Shopkick customer service to explain your issue and demand that your account is reactivated. Make sure that you submit the appeal within 30 days of when you got the suspension notification.
You can reach out to the support team by:
- Using the form on the website—provide the following information:
- Full name
- Email address
- Shopkick phone number
- Date when the issue occurred
- Type of inquiry—Select Account/Settings Issues
- Subject—Write Suspended Account
- Description of the issue
- Sending an email to email@example.com
Have this in mind when writing the appeal:
- Be respectful
- Include all the details
- Mention specific dates—such as the date when you first encountered the issue or when you got the suspension notice
- Add screenshots that support your claims
Some customers whose accounts got banned complained about receiving generic responses. Instead of talking with a real-life agent, users get a canned message claiming how they violated the rules and that the account won’t be reopened.
You don’t need to risk getting the same email if you subscribe to DoNotPay. Our demand letter will put legal pressure on the company to prioritize your appeal and take your request seriously.
If you are in search of the easiest way to unban your account, you’ve found it—the DoNotPay app. Once you create an account, it will take you a few minutes to complete the questionnaire and send your demand letter to Shopkick.
Take these simple steps to initiate the process:
- Go to your DoNotPay account
- Click on the Unban My Account product
- Answer the questions about your banned account
- Click on the Sign and Submit button
We will compose a convincing appeal and give Shopkick a deadline to respond to your inquiry.
If you're having account troubles with any other shopping websites, DoNotPay can help you. Use the app to create customized demand letters and solve account issues, such as:
DoNotPay has two useful products that can streamline appealing banned and suspended account decisions—Unban My Account and Unban Gaming Account. With these tools at hand, you can ensure that your appeals are professionally written and that you get an answer as soon as possible.
Find out more about how ban and suspension policies differ depending on the platform by reviewing our helpful guides:
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