Contact Amazon Customer Service Easily

Amazon is one of the top retail companies in the world, therefore, Amazon’s customer service may also be one of the busiest because of the huge volume of orders they fulfill every day. When contacting Amazon support, instead of navigating a complicated phone tree, use DoNotPay. The app will not only call the company’s hotline for you, it will also let you know when it reaches an actual person. Download DoNotPay from the App Store for your iOS device, or use your web browser to access the web app.

Amazon support hotlines

One of the most common methods of contacting customer service is by phone. There is a sense of urgency for Amazon representatives to answer right away since you are talking with them live. They will ask for your number and will call back as soon as one of their agents is free. However, if you prefer to be in control, here is the best hotline to call 1-888-280-4331. It is also toll-free.

You can also call 1-206-922-0880. This is the international number and charges may apply. You can also call their corporate office number at (206) 266-1000.

Toll-free Number International Number Corporate Office Number
1-888-280-4331 1-206-922-0880 (206) 266-1000

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Contacting Amazon by email

customer

If you prefer contacting a representative via email, send your message to ecr-replies@amazon.com. It might take some time for them to reply, so, you’ll need a lot of patience if you decide to take this route.

In summary, Amazon’s best hotline and email address are as follows:

Main Contact Number: Main Email Address:
1-888-280-4331 ecr-replies@amazon.com

Amazon is one of the largest companies in the world. In 2015, it became the world’s biggest retailer. Amazon is focused on e-commerce and digital streaming and absolutely dominates its field. So, unfortunately, you can expect to wait on hold for a while when you’re contacting a company this big.

Customers are frequently inquiring about:

  • Tracking, changing, or canceling an order
  • Returning or exchanging items
  • Account settings
  • Payment options
  • Digital and device support

Are you having trouble reaching Amazon customer service? Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

How to get help from Amazon customer support online

Listed here is the step by step process that you can follow to resolve your issue.

  1. Visit the Amazon website on your browser. 
  2. In the upper right corner, click the button with three horizontal parallel lines next to the Amazon logo.
  3. The menu will open up. At the very bottom, just before the “Sign in” link, is the “Help” button. Click it. 
  4. “Hello. What can we help you with?” is the greeting you will see on the page. You will also see six icons of common issues for which customers usually ask for help. You will see a search bar underneath the choices to use in case you can’t find it among the issues above. Below the search bar, there are other “help topics” you can browse. For each of the links you click, more links regarding what you chose will appear on the right. Click any of these links if they are related to your queries for customer service.
  5. If you clicked on any of the six choices earlier, the website will direct you to a different page. Some options may require you to sign in first.
  6. A series of icons with corresponding links will appear again, and under them, another search bar. 
  7. At the bottom of the page, you can find “Additional Resources.” You can post in the “Amazon Community” on their forum. 
  8. You can contact the representative when you click the “Contact us” link. 
  9. If your queries are still not answered, you might have to email, phone, or chat with their representatives. 
  10. If you click “Phone,” which is their recommended avenue, Amazon will require your country and home phone number for them to directly put you through. Click, “Call me now.”
  11. If you click “chat,” the website will lead you to a separate webpage where you can chat with a representative. 
  12. Amazon is also on social media. You can find Amazon on Facebook, Twitter, Pinterest, and Spark. The last one is Amazon’s social media platform, which is said to be a hybrid of Pinterest and Instagram with the functionality of an online store.

Amazon also has an appl where you can also seek help.

  1. Download, install and open the Amazon app. 
  2. Sign up or log in using your email address.
  3. Find the three horizontal parallel lines before the logo. Click the icon.
  4. Click “Customer Service.”
  5. Choose one of the options related to your issue.
  6. If your problems are still not resolved, try the “Need more help?” options. Tap “Browse All Help Topics.”
  7. Five more choices will appear, and each will lead you to a multitude of possible solutions.
  8. If you tapped “Contact us,” instead of the “Browse All Help Topics,” you can choose to email or call customer service. 
  9. You can email customer service from the app.
  10. If you chose the call option, first you will be asked about your issue, similar to the method with the web browser.
  11. Amazon also provides an avenue for feedback for the app. It is also under “Contact us.”

It’s safe to say that all these steps will take a considerable part of your day. If you’re sick of navigating knowledge bases and complicated phone trees, download DoNotPay. Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Amazon general headquarters 

Amazon is one of the biggest companies in the world, with offices all over the globe. Their main headquarters are in Seattle, while their secondary office is in Virginia

United States:

Headquarters

410 Terry Ave N

Seattle 98109, WA

United States

Headquarters 2

9827 Chester Rd

Chester 23831, VA

United States

You can also send your concerns via post. Don’t forget to include your name, address, and contact details when snail-mailing.

P.O. Box 81226 

Seattle, WA 98108-1226

If you plan on suing Amazon in a small claims court, note down the address written above. You will need their address if you’re planning to send a demand letter

If Amazon refuses to help me, can I sue the company in small claims court?

If you feel that you’ve been wronged and Amazon is refusing to own up to their mistake and pay what they owe you, you can sue them in small claims court. Here’s how DoNotPay helps with the process:

  1. DoNotPay generates demand letter you can send to Amazon to try to settle things out of court.
  2. If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
  3. After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
  4. You will then serve Amazon, which will tell them that they are being sued. You should also specify a reason for which you are suing them.
  5. Finally, show up in court! DoNotPay will provide a script you can use before the judge.

Contacts for Amazon executives 

Primary Contact

Dave Clark

SVP, Worldwide Operations and Customer Service at Amazon

P.O. Box 81226 

Seattle, WA 98108-1226

dave@amazon.com

LinkedIn

Twitter

Secondary Contact

Mike Roth

Vice President, North America Operations at Amazon.com

P.O. Box 81226 

Seattle, WA 98108-1226

mroth@amazon.com

LinkedIn

Chief Executive

Jeff Bezos

President

P.O. Box 81226 

Seattle, WA 98108-1226

jeff@amazon.com

Twitter

An interesting fact about Jeff Bezos – if you write to his personal email, there is a high chance that you will get your issues resolved. Bezos takes great care to respond to customer issues, and his inbox is monitored for customer service complaints.

Prefer talking to an actual customer service rep over the phone? No problem! Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

Reasons for Amazon Customer Support 

  1. Order tracking: Amazon customers would like to know where their order is and how long until it gets to them. Occasionally, they also contact customer service to edit or cancel their orders.
  2. Returns/refunds: Sometimes, when something goes wrong, users would like to return their items and in most cases, ask for refunds.
  3. Device troubleshoot: Often, users may have a problem with their Amazon devices.
  4. Amazon prime: Amazon prime is a paid service where users can feel like the VIP, with all kinds of exclusive deals. Some people would like to inquire. Others have inquiries about their membership.
  5. Gifts: Customers often ask the support of their gift cards and the possibilities of gift returns.

Skip the long phone queues with the help of DoNotPay! Download for free for iPhone or use the DoNotPay app in any web browser.

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DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.