Dick’s Return Policy in Simple Terms

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Dick’s Return Policy—Step-by-Step Guide to Hassle-Free Returns

Dick’s Sporting Goods aims to provide its customers with nothing but the best. In case you are not fully satisfied with your purchase, Dick’s return policy seems quite generous and liberal. You can either return unwanted Dick’s merchandise on your own or let do it in your stead.

We will walk you through the terms and conditions of the company’s standard return policy and all the changes Dick’s introduced in response to the COVID-19 outbreak.

Dick’s Sporting Goods Return Policy in a Nutshell

The company’s general return policy stipulates that customers can return items within 60 days of purchase, either by mail or in a store. All items must be unworn, unwashed, and undamaged to be eligible for a refund or exchange.

Dick’s Return Policy—COVID-19 Updates

To help minimize the spread of COVID-19, Dick’s has extended its return window to 90 days for most products. Golf Galaxy return policy, along with Calia and Field & Stream policies, are subject to the same return updates.

Dick’s Sporting Goods Warehouse locations offer a 30-day return policy on most products. Due to the pandemic, some of Dick’s stores may be temporarily closed. The company now offers contactless curbside returns for items purchased in-store or online.

Dick’s Sporting Goods Return Policy—Exclusions and Restrictions

Dick’s return policy varies depending on the type of product. The following exclusions and restrictions apply:

ItemsReturn Policy
  • Firearms
  • Ammunition
  • Hunting bows
  • Crossbows
  • Gun powder
  • Primers
  • Rifles/Muzzleloaders
  • Gas or fuel-powered products
  • Used bikes
  • Airbeds
  • Custom orders
  • Autographed collectibles and memorabilia
  • Topps trading cards
  • Dick’s gift cards
  • Cannot be returned
  • Baseball/Softball bats
  • Football helmets
  • Air beds
  • Electric scooters and bikes
  • Face coverings
  • Ice rinks
  • Portable lavatories
  • Can’t be returned if the package is open or the factory seal is broken
  • Bikes
  • Subject to the 24-hour Size/Color Inspection Verification return policy
  • Bikes missing the original labels and tags are non-returnable
  • Opened Hyperice and Theragun products
  • 30-day return window
  • Yeezy shoes
  • Non-returnable
  • Pre-owned, demo, and refurbished items
  • Eligible for exchange in the same condition they were sold within seven days of purchase
  • Nike Adapt shoes
  • Can be exchanged within seven days of purchase in the same condition they were sold
  • Electronics
  • Must be returned in the original packaging with all manuals, parts, and accessories
  • Select products
  • Returned under the manufacturer’s warranty or return policy

How To Initiate Dick’s Sporting Goods Return?

There are several ways you can start the return process:

Can You Demand Return Via?Yes/No
In personYes (to select locations due to COVID-19)

Once you initiated the return, you can complete the process by:

  1. Visiting a store (Curbside returns)
  2. Mailing your return

Returning Products at a Dick’s Store

The company currently accepts returns only at select locations with a receipt or order number. Products can be returned in store or via contactless curbside return. Dick’s accepts curbside returns only for items bought with a debit or credit card. If you wish to return items in a store, you’ll have to:

  1. Visit Dick’s Return Policy page
  2. Scroll down and choose In-Store Return
  3. Enter the 11-Digit Order Number and Billing Zip Code in the dedicated fields
  4. Download the Proof of Purchase Barcode (or use your order confirmation email)
  5. Take your item(s) to the nearest Dick’s location
  6. Once you reached your destination, call the store phone number and dial 0 to speak to a representative
  7. Read your receipt or order number, and a representative will come to assist you
  8. Stay in your vehicle for a contactless experience

Mailing Your Return

Dick’s offers free returns by mail for most products. Follow these steps to complete the process:

  1. Select Mail In Returns from Dick’s Return Policy page
  2. Enter your 11-Digit Order Number and Billing Zip Code
  3. Download the printable return label
  4. Mail the products to the return department address found on the return label while following the specific instructions from the packing slip

Note that shipping and handling charges are not refundable.

Dick’s Return Without Receipt

If you no longer have the original receipt, don’t hesitate to reach out to Dick’s customer service. To do so, you can:

  1. Call 1-877-846-9997
  2. Chat with a representative online

If available, a copy of your receipt will be sent to you. Returns without a receipt are eligible only for store credit for the lowest selling price of that particular product. When returning the item, you must present a valid ID. Dick’s keeps the right to deny returns.

When Returns Seem Too Complicated, Keep It Simple With DoNotPay

As if returns weren’t complicated enough, COVID-19 has made things even worse. Despite Dick’s efforts to keep everyone safe and offer an easy return procedure, you might have a tough time making sense of how Dick’s return policy works.

Spare yourself the headache and let DoNotPay handle the return for you. We will:

  • Inform Dick’s about the cause of your return
  • Let them know whether you want a refund or an exchange
  • Ensure you get your refund or exchange in the shortest possible time by setting a deadline

All you need to do is:

  1. Select our Item Return Request feature
  2. Enter the details about your purchase

If you need help returning products to other companies, here are our handy guides:

UltaAmerican EagleRoss
Guitar CenterSam's ClubLulus

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Wait! DoNotPay Can Help You in Many Other Ways

DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.

Check out how our app can assist you in:

Frequently Asked Questions

Can I Return Something to Dick's with No Receipt?

Yes, you can. If you have an order number or receipt, you are able to return an item at Dick's within 60 business days. Therefore, you can return an item without a receipt — just bring the order number and you’re good to go. You can also reach out to a representative if you need clarification.

Can I Return Shoes to Dick's?

Yes, you can return any shoes you buy with the exception of Yeezy Shoes (which are non-refundable) and Nike Adapt Shoes (which can be exchanged within 7 days of purchase in the same condition that they were sold.

Are Dick's Returns Free?

Yes! Returns are free, and you can even return items in a contactless manner.

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