All You Need To Know About the Torrid Return Policy

Item Return Request All You Need To Know About the Torrid Return Policy

A Guide to Torrid’s Return Policy

Buying items from Torrid that aren’t the right fit may be discouraging, but you don’t have to be bummed out—DoNotPay is here to help! In this guide, you will learn how the Torrid return policy works, how to initiate a return request, and how to retrieve your money as soon as possible!

We can also help you return your items to Tillys, T.J.Maxx, or Old Navy as soon as you’re done with Torrid!

Torrid Return Policy—The Basics

You can return items you bought from Torrid within 60 days of the purchase date. If your items are missing or damaged, you can contact customer support by:


  • Dialing 1-866-867-7431 for U.S. purchases or 1-626-603-3190 for international orders
  • Sending an email by filling out the form on the Contact Us page of the Torrid website

Items You Can’t Return to Torrid

Torrid won’t allow you to return:

  • Clearance and final sale items
  • Products with no proof of purchase
  • Torrid items you bought through third-party sellers
  • Merchandise that’s missing the original packaging or tags

Torrid declares the following products as the final sale ones:

  • Tights
  • Earrings
  • Cosmetics
  • Gift cards
  • Underwear and lingerie
  • Washed or worn merchandise
  • Other similar items

How To Return Your Items to Torrid

You can return your faulty items to Torrid:

  1. By mail
  2. In store
  3. Using DoNotPay

Return Your Items to Torrid by Mail

To initiate a return request to Torrid:

  1. Visit the Easy Returns page
  2. Enter your email address and order number
  3. Follow further prompts to complete the return request
  4. Fill out the return form on your packing slip if you’re returning an online order, or print it out yourself and complete it
  5. Pack your products along with your proof of purchase and return form
  6. Take your package to your nearest USPS

Whether Torrid will charge you shipping fees depends on your return type—domestic or international—and membership tier.

If you’re not a VIP tier member, the company will deduct a $6 return shipping fee from your refund.

Domestic VIP members are eligible for free shipping if they had the VIP status when they purchased the product they’re returning. Torrid will waive shipping fees for VIP customers if they:

  • Use the shipping label they received with the original order
  • Ship all the items they’re returning in one package

No matter which tier, customers making international returns must arrange shipping by themselves, but VIP members will receive a partial refund of the fees.

If you need additional guidance with your returns, you can always contact Torrid’s customer support.

Initiate an In-Store Return Request to Torrid

To return your items in a Torrid store:

  1. Visit the nearest Torrid location
  2. Ask a representative to process your return request
  3. Provide proof of purchase and other necessary information and wait for the staff member to complete the process

If you used Klarna, Apple Pay, or Google Pay to pay for the Torrid purchase you want to return, you have to do so by mail. Purchases you paid for using PayPal are eligible for returns both in store and by mail.

Return Your Torrid Products for Free With DoNotPay!

For every return you make through our Item Return Request product, we will give you a shipping label you can use to send your products back for free!

Here’s how it works:

  1. Sign up for DoNotPay
  2. Select our Item Return Request product
  3. Enter all required information about your Torrid purchase
  4. Submit your return request

We will generate and mail a custom return request letter that will include all the information you provided. An additional benefit is that we will add a date by which Torrid must complete processing your return, so you can be sure that you’ll get your money back as soon as possible!

Check out other return policies we explained:

eBay​​ Target​​ Zara Bed Bath & Beyond
Walmart​​ ​​Sephora​​ ​​SHEIN​​ Victoria’s Secret
Costco​​ Wayfair​​ REI Kohl’s​​
Ulta​​ ​​Nordstrom​​ ​​Lululemon Macy’s​​
JCPenney Samsung Ross Hobby Lobby

When Will Torrid Issue My Refund?

Torrid representatives will process your in-store returns and issue your refund immediately. Shipped returns take up to two weeks to process. Once the company completes this, it will issue a refund instantly. It may take up to seven business days for the refund to show on your original payment method.

If you paid for your purchase using a gift card, you might have to wait up to four weeks for Torrid to return the funds.

The company doesn’t offer refunds for shipping and handling fees.

Get Your Money Back Now—Demand a Refund From Torrid Using DoNotPay

If Torrid accepts your return request and you want your money back as soon as possible, you can demand a refund in a flash once you subscribe to DoNotPay and follow these steps:

  1. Find and open our Chargeback Instantly product
  2. Click on the Get Protected button
  3. Provide some necessary information

Check out other companies we can help you demand a refund from:

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