RuneScape Account Hacked and Banned—All You Need To Know
Was your RuneScape account hacked and banned? No need to panic because DoNotPay will help you get out of trouble. You aren’t the only one with this issue as hackers prey on RuneScape accounts—especially on those that haven’t been used for a while.
If you don’t want the countless hours you spent on this game to go down the drain, you will need to send an appeal. Read our simple guide to find out what you need to do to prove your innocence and unban your account.
If RuneScape bans your account, you will receive a notification about why it happened and when the violation occurred. To get more details on the violation, you can go to your Account Status page.
You will know that your account was hacked if you weren’t playing the game at that time. Check the location of the last log-in as well. If the address is different from where you log in normally, you’ll have another piece of evidence.
Certain offenses can make the appeal process more difficult. RuneScape doesn’t permit appeals if your account was banned for:
- Real-world trading
- Bug abuse
- Repeated offense that got you suspended in the past
If your account was banned for one of these offenses, you don’t need to cancel your Jagex subscription right away. You should file an appeal and prove that your account was hacked.
To oppose the unfair penalty, you need to provide evidence that someone else is responsible for the violation. Include the screenshots of your IP address and the IP address of hackers and any form of proof that you weren’t online when the incident happened.
Your account may be hijacked, but you need to appeal the ban decision as that is the current status of your account. You need to explain that your account was hacked and include evidence that proves it in the appeal.
To initiate the process, do the following:
- Go to the RuneScape Support page
- Click on Your Account
- Choose the Account Bans option under Account Settings
- Find the Appeal Ban button at the bottom of the page and click on it
- Select Banned to answer the question Has your account been banned or muted
- Select No under Can you log in to your account
- Click Can’t Log In
- Answer Yes to Do you know your login name or email
- Choose Yes under Do you know your password—if the hackers changed your password, select No and follow the process for password recovery
- Select Yes under Do you know your registered email address
- Answer Yes under Do you have access to your registered email address—unless hackers got a hold of your email address as well
- Answer the question Do you receive an error that your account has been disabled
- Choose Yes under Is this the first time you are appealing the ban on your account
- Select Appeal My Ban
With a well-written appeal and strong evidence, the reps should unban your account. It can take up to 14 days until you receive a response from RuneScape support agents.
Note that you need to be respectful but convincing, so how you write the letter plays a huge role. Do you want to simplify the procedure and avoid the pressure of writing the appeal? Use the DoNotPay app, and you won’t have to deal with time-consuming forms and lengthy explanations—we will take care of it!
DoNotPay will make the appeal process hassle-free. The letter we create will have legal weight, so RuneScape will take your request more seriously.
You only need to create an account and follow these simple steps:
- Select the Unban Gaming Account tool
- Provide our chatbot with some basic information about your hacked and banned account
- Click on the Sign and Submit button
Our app will generate a customized and professional demand letter in no time. You won’t need to do anything else as we will send it to RuneScape. The letter comes with a deadline for the response, so you won’t need to wait long for an answer.
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Creating a DoNotPay account will also enable you to use the Unban My Account functionality. This tool can help you send ban or suspension decision appeal letters to any platform. Whether you get banned from Facebook, Instagram, or Snapchat, you can use our practical app to recover your account.
Check out our guides to find out more about how you can lift a suspension or unban your account on different platforms:
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