Here’s How To Get Unbanned From Clash of Clans
Nobody wants to start over after struggling to get to the highest levels of the Clash of Clans game—it takes tons of effort and time for most players. That’s why it can be painful if your account is suspended or banned. Why is your account suspended, and can you make a ban or suspension appeal?
Discover the truth about banned accounts and learn how to get unbanned from Clash of Clans.
Supercell has clear terms of service, and all Clash of Clans players are required to observe them to maintain a fun and fair gaming environment. If a user breaks the game rules, getting the account back—especially for permanent suspensions—can be difficult.
These are the common Clash of Clans ban types:
- Canceled in-app currency
- Temporary suspension
- Permanent suspension
If you have a temporarily banned Clash of Clans account, the suspension can last anywhere from just a few to 31 days, depending on the intensity of the violations. Suspensions due to mild offenses last a few days. Repeated cases bring longer suspension duration, and extreme violations, like cheating or stealing accounts, usually lead to permanent suspensions.
Any player may get suspended or banned if their conduct goes against Supercell’s terms of service. The following are the most common causes of getting banned from the Clash of Clans:
- Encouraging others to go against the rules
- Impersonating Supercell’s employees
- Requesting or sharing personal contact details
- Exploiting bugs purposefully
- Engaging in offensive behavior
- Using third-party software to modify games
- Selling or buying gems illegally
- Sharing or purchasing game accounts
- Abusing in-game chat by advertising, spamming, or scamming
- Abusing the provisions of reimbursements
- Phishing gaming accounts
If you figure out that someone is using your account, you can contact customer support via the contact form with your account details to avoid being banned for no reason. The details you should include are:
- Your player tag
- Gaming account name
- Game account level
- Current Clans name
Supercell gaming account bans are non-negotiable—they clearly state that they don’t discuss the penalties given to users or process bans and suspension appeals. This means that even though you may have grounds for an appeal, there is no guarantee that your request will be processed. For temporary suspensions, all you can do is wait until it expires and avoid doing anything that could lead to a permanent ban.
Supercell issues different penalties according to the severity of the offenses committed. Sadly, the Clash of Clans ban notification may not clarify what exactly transpired.
If you believe the ban was unfair or a mistake, you can send an appeal—but your request may not be processed. To send your appeal, follow these steps:
- Visit the Clash of Clans Support page
- Click on Contact us to open the contact form
- Select your language
- Select Something Else under Category
- Enter your account name or player tag
- Enter your email address
- Type your message and click Submit
The Supercell support team will receive your appeal, but all you can do is wait and, hopefully, get your permanently banned account reinstated.
Although bans on Supercell games are non-negotiable, you can get unbanned from other games that allow you to appeal. A professionally written suspension appeal can increase your chances of getting unbanned, and DoNotPay will help you draft the letter. Our app gives you a tool that generates an appeal letter in only four steps, and you will be done in less than five minutes. To use DoNotPay, proceed as follows:
- Find the Unban Gaming Account tool
- Answer a few questions about your suspended account
- Click Sign and Submit
The app will draft and send your demand request to the company immediately. We also make sure that you don't wait indefinitely by giving the company two weeks to contact you about your appeal.
In case you were discriminated against on the basis of national origin, sex, religion, color, veteran status, race, or disability, select accordingly in the questionnaire, and DoNotPay will help you fight back.
If you are having issues accessing your hacked and banned RuneScape account, GTA 5, Pokemon GO, or other gaming accounts, you can use the DoNotPay Unban Gaming Account tool anytime to appeal your ban or suspension.
Note that the feature helps you appeal the initial ban or suspension, not the company’s final decision—if you have made your first appeal and received the company’s decision, further attempts may be in vain.
For other non-gaming platforms, use the Unban My Account tool. To use DoNotPay features, all you have to do is .
Here are our top guides that can help you recover your banned and suspended accounts on different platforms:
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