Don't Let the 6pm Return Policy Overwhelm You!

Item Return Request Don't Let the 6pm Return Policy Overwhelm You!

6pm Return Policy—Don't Let the Time Run Out on Your Return

6pm is the discount retail division of Zappos and offers top-brand apparel and accessories at significant discounts. Everyone loves a good discount unless their ordered item doesn't meet the promised quality or other expectations.

Understanding the 6pm return policy is crucial if you don't want to get stuck with an unwanted item. We'll teach you everything about it and show you how to use our neat AI product to make the return process much easier.

How Does the 6pm Return Policy Work?

6pm accepts returns for 30 days after the purchase date. The item must meet these conditions:

  • It must be unworn and still in its original condition. All 6pm merchandise comes with a security tag. This tag must be present and in good condition
  • It must be shipped back in its original packaging. Every parcel has a barcode that helps 6pm cross-check and match items with their original order

If you wish to return a wrong, defective, or damaged item, call 6pm's customer support before initiating the return. You can also contact customer support if the 30-day return window has expired, but you still want to return your item. The 6pm return policy does not cover exchanges.

To contact 6pm's Customer Loyalty team, use the instructions from this table:

Contact MethodInstructions
PhoneCall customer service at 1-888-676-2660. Available service hours are 6 a.m.–8 p.m. PST, every day
Live chatStart a chat with a representative from the Customer Loyalty team. Take the following steps to get started:

  1. Fill in your name
  2. Provide your email
  3. Type in your question
EmailSend customer service a message at cs@6pm.com from the email associated with your 6pm account for a quick response

6pm Return Policy—The Return Process

This return process only works for customers whose orders are still within the 30-day window. To start, you must have a 6pm account.

Follow these instructions:

  1. Log in to your 6pm account
  2. Find and click on the order number associated with the item(s) you want to return
  3. Select the item(s) you want to return from the order and click Return Checked Items
  4. Choose Submit Return from the drop-down menu that asks about the reason for returning the item
  5. Move to the Your return is confirmed section and tap Print Return Label

After you print out your return shipping label, take these steps to prepare your package for return:

  1. Put your items into their original packaging and then into a shipping box or a shipping box provided by 6pm
  2. Remove any other labels, slips, or markings on the shipping box
  3. Use clear packing tape to seal the box and tape your return label onto it
  4. Drop the box off at your nearest UPS, FedEx, or USPS location

If you mistakenly return the wrong item, there is a strong chance that 6pm will not be able to send it back to you. You can notify 6pm's Customer Loyalty team, and they'll place an alert on your account. You should also contact the shipping service you used to try to retrieve the package.

How Long Does 6pm Take To Refund Customers?

6pm pegs the duration of the entire return-and-refund process at about two weeks—from the time you ship the item to the moment your return is processed. You'll receive an email notification once 6pm has credited your original payment method.

For credit card purchases, it can take an extra 2–10 days for your refund to show up in your account, depending on your bank. If you made the original purchase with a foreign card, this wait time could stretch to 30 days.

There are no 6pm free returns. The customer bears the shipping costs of returning their unused items, and the original shipping fees are non-refundable.

Returning a Faulty Item With DoNotPay Is a Breeze!

DoNotPay's AI return tool is designed to expedite the process by composing and sending out a detailed return request letter to the merchant whose item you want to return.

Follow these steps to take advantage of this service:

  1. Use any web browser to log in to your DoNotPay account
  2. Look for the Return My Purchase feature
  3. Answer a few questions and include photos if applicable
  4. Submit the request

Your return request letter will give the merchant a deadline for responding and processing your return. You'll also get a free return label, so you don't have to pay for the return shipping.

Now that you have a handle on 6pm's return policy, you can also check out the Zappos return policy. Our learning center has hundreds of guides that help you understand the return policies of many other brands and companies:

NordstromREIOld NavyMorphe
UltaCostcoPoshmarkDell
eBaySHEINLegoNeiman Marcus
WayfairWalmartWorld MarketH&M
SephoraMacy'sAbercrombie & FitchSamsung
TargetSafewayJaredAmerican Eagle
Kohl'sCoachSam's ClubRed Wing Shoes

DoNotPay Is a Master at Getting What’s Rightfully Yours

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