Walking You Through the Red Wing Shoes Return Policy

Item Return Request Walking You Through the Red Wing Shoes Return Policy

Sending Back Your Footwear Under the Red Wing Shoes Return Policy—DoNotPay Can Help

Shoes say a lot about one’s personality and sense of style, but no matter how good they look, they have to feel right when you wear them. Red Wing Shoes promises style and durability with its selection of work and lifestyle boots. If you feel your order from this company isn’t as good as promised, we can show you how to return it in compliance with the Red Wing Shoes return policy.

You can also use DoNotPay’s AI-powered Item Return Request tool to smooth out the kinks in the return request process.

Explaining the Red Wing Shoes Return Policy

Red Wing Shoes allows customers to return the boots they purchased for any reason—whether they have been worn or not—as long as this is done within 30 days from the delivery. Unworn shoes have to be in their original condition to qualify for a refund. To return your product, you must have:


  • The original packaging
  • Your order number or dated receipt

Red Wing Shoes takes care of the return shipping costs for all returns.

Red Wing Shoes Return Policy for Mail Returns

If you purchased your Red Wing merchandise online, it can only be returned by mail.

To return an online purchase, you should take the following steps:

  1. Visit the Order Status & Returns page on the Red Wing Shoes website
  2. Complete the form on the page by filling in your order number and last name
  3. Hit the Start A Return button and enter other return information
  4. Click Submit Return—you will receive an email containing your return details
  5. Click the UPS link in the email and print your UPS return label from there—you can also print it from the Return Submitted page in the previous step
  6. Place the merchandise back in its original packaging and stick the shipping labels on the box
  7. Drop the parcel off at the nearest UPS service center

If you’re returning your boots because they are defective, they will be checked upon receipt to confirm the defect before issuing a refund. Refunds are processed anywhere from 10 to 14 days after the company receives the items back.

Returning a Red Wing Item to a Physical Store

If you bought your product in any Red Wing Shoes location, you must return it to the same store. When returning your item, you must make sure you still have your dated receipt as proof of purchase.

Some Red Wing Shoes stores may have specific return policies for their merchandise—make sure to call the store and find out before you return your item. You can use the store locator feature on their website to find the store’s address and phone number.

If you are returning your purchase due to a warranty issue, the Red Wing boots return policy covers:

  • Work shoes (shoes for workers in construction, mining, etc.)
  • Heritage shoes (casual and lifestyle shoes)

For Work shoes, Red Wing offers a 30-day unconditional comfort guarantee. If you notify the company representatives about the discomfort you feel wearing their footwear within 30 days of purchase, they will issue a full refund—no questions asked.

The company also has a limited warranty that covers your refund or exchange for Work and Heritage footwear if you meet these conditions:

  • You have your footwear for less than 12 months
  • The boots have a defect caused by materials failure or poor workmanship
  • The defect occurs as a result of normal—not excessive or abusive—use

This warranty only applies to the original buyer of the product and has a limit of one return per customer.

How To Reach Out to Red Wing Shoes

If you still have concerns about your purchase and the workings of the Red Wing return policy, you can reach out to the company in several ways:

Contact Method Instructions
Phone Contact Red Wing’s customer support at 1-800-733-9464. The line is open Mondays through Fridays from 8 a.m. to 6 p.m. CST
Email Send an email to customer.service@redwingshoes.com
Mail Send your letter to:

Red Wing Brands of America, Inc.

314 Main Street

Red Wing, MN 55066

Website Fill out the contact form and hit Submit Request

DoNotPay Can Create and Send Your Return Request Letter in a Few Clicks

Our Item Return Request service can significantly shorten the time it would take you to draft a return request letter. Just follow these steps:

  1. Log in to your DoNotPay account using any web browser
  2. Choose the Item Return Request product
  3. Answer the chatbot’s questions and upload photos if applicable
  4. Submit the request

That’s all you have to do. DoNotPay will generate a letter with all the necessary details:

  • The product type
  • Your reason for requesting a return
  • Your preferred solution—a refund or exchange
  • The deadline by which the company should respond and process your request

You will also receive a free return label, so you don’t have to think about additional charges when returning your item.

DoNotPay gives our customers clarity on the fine print of thousands of brands. You can check our extensive list of articles that explain the return policies of some of the most popular retailers in the U.S.:

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Nordstrom The North Face Target LEVI’S

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