HM Return Policy—Store and Online Returns Made Easy

Item Return Request HM Return Policy—Store and Online Returns Made Easy

All You Should Know About the H&M Return Policy

Are you unhappy with your item from H&M? Are you looking to return it but don’t know where to start or whether it is worth trying? Protect your consumer rights and let DoNotPay guide you through the ins and outs of the H&M return policy. DoNotPay can help you make the return process much more convenient.

The Essentials of the H&M Return Policy

If you want to return your item to H&M, you can do so within 30 days of placing an order.

When returning merchandise, there are certain terms that you should be aware of:


  • All shipping and handling costs are not refundable
  • In-store returns are free. Returns by mail cost $5.99, which will be deducted from your refund. The shipping fee is waived for H&M Loyalty members
  • Items bought at H&M stores cannot be returned by mail
  • Exchanges can only be done for in-store returns. For online purchases, you can return the item and place a new order on the H&M website
  • If you want an in-store exchange, the replacement item should be of equal or greater value
  • If you don’t have the receipt, H&M will only offer you an in-store exchange at the value of the current selling price of the item or the last activity/sale price, whichever is lower
  • H&M HOME items purchased online cannot be returned to the stores and should be returned by mail. This applies even if the item received was incorrect, damaged, or was accompanied by wrong or damaged items
  • You can return designer items bought at an H&M store for a full refund within seven days with the original receipt. If you lose the receipt, you can get an exchange at the lowest selling price
  • Special collections and designer collaborations may have a different return policy

H&M states that they have the right to refuse returns, with or without receipts, if the customer abuses the company’s return policy excessively.

Non-Returnable Items

You should know that the following items cannot be returned to H&M:

  • Undergarments
  • Swimwear—if the hygienic seal is broken
  • Fabric face masks
  • Final sale items
  • Gift cards

How Are Returns Processed According to the H&M Return Policy?

Once the company receives the returned item and processes it, you will receive a confirmation email. It can take up to two weeks for H&M to issue a refund, which may show up on your bank statement after two billing cycles.

The company generally issues refunds to the original form of payment, as explained in the table below:

Payment Method Refund
Credit card If you use a card, the refund will be issued to the original form of payment
PayPal If you pay using PayPal, the refund will be issued to your PayPal account
Pay Later (Klarna) If you paid using Pay Later, you should:

  1. Log in to your H&M account
  2. Go to My purchases H&M x Klarna
  3. Report your return

Once your return is processed, you will receive an updated statement from Klarna. You should be aware that:

  • Klarna will contact you directly for information about your refund and instructions for payment of any remaining balance
  • If Klarna needs your bank details to make the repayment, they will contact you by email
  • You should contact Klarna directly if you have any questions about your refund

How To Return Your Item to an H&M Store

To return an item to an H&M shop, you need to:

  1. Locate your nearest H&M store
  2. Bring the item along with either of the following:
  • Receipt for in-store purchases
  • E-receipt/order form for online purchases
  1. Speak to a staff member and tell them you would like to return your item for an exchange or refund

How To Return Your Item via Mail

To return the item that you bought online via mail, here’s what you need to do:

  1. Complete the Return Form selecting the code that explains your reason for returning the item
  2. Place the Return Form together with your item in the original or any suitable packaging
  3. Attach the self-adhesive, pre-paid return label that was included in your package
  4. Drop the package off at a USPS location or your nearest post office

You may choose not to use the pre-paid return label. In this case, you are advised to use a traceable carrier—such as USPS, UPS, or FedEx—and address it to:

H&M Warehouse, 281 Airtech Parkway

Dock Door 42

Plainfield, IN 46168

You should keep the return tracking number safe until the package has been delivered.

Return Your Item Hassle-Free With DoNotPay

The H&M return process is confusing and time-consuming. For a more efficient way to return your item, you can use DoNotPay. Here’s what you need to you:

  1. Access DoNotPay using any web browser
  2. Find the Item Return Request feature
  3. Provide the info about your purchase and upload some photos if necessary
  4. Click Submit

DoNotPay will generate a return request letter and mail it to H&M. We will also send you a free shipping label, so your wallet can take a break. If you want everything handled as soon as possible, you can set a processing deadline for the company.

If you are a regular shopper from the following merchants, DoNotPay can help you return your items to them as well:

Wayfair Walmart Microsoft REI
Costco SHEIN Sephora Macy’s
PetSmart Kohl’s eBay Target
Tillys Old Navy Ulta Nordstrom

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