Demystifying the Safeway Return Policy

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Safeway Return Policy—The Whole Nine Yards

Is there something wrong with your Safeway order? Have you hit a dead-end trying to return it? You are not alone. Safeway is no stranger to complaints about its customer support, wrong or incomplete orders, and the difficulty with navigating its return policy.

Before you chuck your purchased item(s) out of the window in frustration, this article can help you make sense of the Safeway return policy. You will understand the conditions that qualify you for a return and the steps to take. This article will also show you how to to simplify and hasten your return request.

Under the Hood of the Safeway Return Policy

Safeway offers a 100% product satisfaction guarantee on most of its products. It does not matter if you received your items via delivery or pickup—you can get a full refund if you are dissatisfied with your product(s) or delivery for any reason.

To start your return request process, you should do one of the following:

  • Notify the driver upon delivery of your order
  • Alert the store associate when picking up your purchase
  • Contact Safeway's customer support no more than seven days after delivery

If an item is missing from your order, you only have 48 hours from the time of pickup or delivery to contact Safeway’s customer service team. The full cost of the missing item will be refunded to your original payment method or as Safeway credit. If you do not honor the 48-hour window, Safeway can deny you your refund.

If you use a third-party delivery service—such as Rush Delivery by Instacart—to receive your order, you will not be eligible for refunds from Safeway. If your order sustains damage in any way after delivery or pickup, you will not be able to return it.

How To Contact Safeway

This table summarizes the different ways you can contact Safeway:

Ways To Reach SafewayWhat To Do
MailMail Safeway's Customer Support Center at:

M.S 10501

P.O. Box 29093

Phoenix, AZ 85038

In personWalk into the store you bought from and talk to a salesperson

Safeway Return Policy Without a Receipt—Is It Possible?

While Safeway's return policy seems simple, it is not detailed enough. In case you misplace the receipt for your Safeway purchase, the exact returns procedure is not stated clearly on their website.

Your best bet is to contact Safeway directly using any of the listed methods.

What Safeway Items Are Non-Returnable?

Safeway does not accept returns for the following item categories:

  • Alcohol and alcoholic beverages
  • Tobacco products
  • Baby formula
  • Prescriptions

The purchase of these age-restricted items is considered final as soon as you have accepted the delivery or picked up your order.

How Does Safeway Give Out Refunds?

You can receive your refund in one of two ways:

  1. Safeway credits back the original payment method by default for all processed refunds
  2. You can also ask to get Safeway credit on your account that will be applied to your next order

Safeway accepts several payment methods for both online and in-store purchases, as shown in this table:

Payment MethodsMethod DetailsConditions
Credit cardsMasterCard, Visa, American Express, and DiscoverUse these cards for in-store or online pickup orders and delivery purchases
Debit cardsVisa or MastercardUse these cards to place in-store, pickup, and delivery orders
SNAP EBT/EBT CashSNAP EBT card or EBT Cash cardThese can currently only be used for pickup orders of SNAP-eligible items at select Safeway locations
OthersPersonal checks, Safeway Pay, Safeway gift cards, or cashThese can’t be used for online orders at the moment

DoNotPay Takes Away the Hassle From Your Return Requests

If you would rather not deal with any company's lengthy return procedures, DoNotPay's Item Return Request feature can take the burden off your shoulders. Our AI-powered tool can send a detailed and professional return request letter to any company in as little as one minute.

All you have to do is:

  1. Select the Item Return Request tool
  2. Answer a few questions
  3. Click Submit

DoNotPay will send your return request to Safeway and provide a free return label so you can ship back your items easily.

If you’ve had issues with other companies while trying to send back your order, go through some of our practical guides on how to request a return successfully:

American EagleSam’s ClubFoot Locker
CostcoSephoraGuitar Center
REIPetcoRalph Lauren
LulusOffice DepotLenovo

You can also check out our guide to Safeway’s gift cards and learn how to check your gift card balance and get the remaining cash back.

Take It a Step Further—You Can Demand a Refund With DoNotPay

If Safeway is ignoring your refund requests or being difficult, you can use DoNotPay to get your money back.

Follow these simple steps to request a refund:

  1. Visit DoNotPay’s website in any browser
  2. Select the File a Chargeback tool
  3. Tap Get Protected and answer a few questions from the chatbot
  4. Click Sign and Submit

Item Returns and Other Annoying Tasks Take but a Minute With DoNotPay

Looking into resolving other tedious bureaucratic tasks with the help of our app? Check out a fraction of our product range that can assist you with:

Don’t Stop There—See How We Can Help You Even Further

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