ByA Definitive Guide to the Charlotte Russe Return Policy
It can be frustrating to end up with a dress or shoes that didn’t turn out as you hoped. Maybe you changed your mind, or you find the clothes you purchased at Charlotte Russe to be a bad fit. Either way, if you are dissatisfied with the item you bought, will clarify all the details regarding the Charlotte Russe return policy and help you make a return.
The Charlotte Russe Return Policy Simplified
You can make returns within 30 days for items bought online and 14 days for in-store purchases. Charlotte Russe allows customers to return almost all items regardless of the reason, as long as the clothes or accessories you want to return are:
- Unwashed
- Unworn
- Undamaged
Some items are exceptions and can’t be returned to Charlotte Russe, such as the following:
- Underwear
- Jewelry
- Cosmetics
- Swimwear
- Final sale items
The company doesn’t offer exchanges for mail-in returns or refunds for in-store purchases.
How To Return Items to Charlotte Russe
You can return items bought online or in-store by visiting the closest Charlotte Russe shop, or you can mail the product to the company.
Charlotte Russe Return Policy—In-Store Returns
When returning the item to the store, you need to bring the receipt or order invoice along with the item. If you ordered the product online, you will find the order invoice on the shipping label. The company will exchange the item you bought if you have:
- Receipt
- Tags attached to the items you are returning
To process your return, a store representative will ask for your:
- Name
- Address
- Phone number
- Signature
In case you made a payment with PayPal, Google Pay, or Apple Pay, your refund will be credited to a merchandise card that can only be used for in-store purchases.
Charlotte Russe Return Policy—Mail-in Returns
If you want to return your Charlotte Russe items via mail, you need to follow these steps:
- Fill out the return form and include the SKU number (a product label scannable barcode), order number, and the return code
- Pack the items with the order invoice and return form in the original package
- Choose your mail carrier
- Pay the postage
- Mail the package to a Charlotte Russe warehouse
You will need to mail the package to the corresponding shipping address based on the state where the item was bought. Find the address you need in the table below:
| Mail to | U.S. States |
| Charlotte Russe Online Returns
22000 Opportunity Way
Riverside, CA
92518 |
|
| Charlotte Russe Online Returns Passaic Street - Building 24 Wood-Ridge, New Jersey 07075 |
|
| Charlotte Russe Online Returns 540 West 83rd street Hialeah, Florida 33014 |
|
The company recommends choosing a carrier that enables package tracing. Once the package arrives at the Charlotte Russe warehouse, the company will notify you via email, titled “Notice of Refund”. Your refund will be processed in five to seven days from the date of confirmation. The cost of shipping is not refundable.
How To Return Damaged Products to Charlotte Russe
If you want to return a damaged or defective item, you can contact the Customer Service team via email. Make sure to include as many details about the defect or damage and attach a photo. The company will contact you about the return and exchange the item if it is still in stock.
How To Return Product to Charlotte Russe With Ease Using DoNotPay
If you are having a hard time filling the Charlotte Russe return form or you are tired of waiting for days to weeks for a response, DoNotPay can help you.
After you answer a couple of questions, we will send a return request to the company on your behalf. The company will be given a deadline to respond to the request. We will also get you a return label so that your shipping costs are covered.
To make a return with DoNotPay’s assistance, follow these steps:
- Choose the Item Return Request product
- Share a photo of the item if possible
- Submit your request
Our app can help with many other stores if you have more items that you want to return. Check some of our guides in the table below:
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