Making Sense of the Adorama Return Policy
If the Adorama return policy turns out to be too much for you to digest, rely on DoNotPay to show you the way to effortless returns. Our comprehensive guide includes all the necessary steps you need to take to return Adorama merchandise. The icing on the cake—we offer to do it on your behalf!
You can return products to Adorama for any reason within 30 days of purchase for a full refund, minus the shipping charges. To qualify for a return, products must be:
- In brand new condition
- In the original packaging
- With all manufacturer’s materials and accessories, including booklets, packing inserts, and warranty cards
Members of the VIP360 loyalty program enjoy the privilege to return items within 60 days of purchase.
The only way to return unwanted products to Adorama is by mail, either by choosing the self-return process or completing a manual return.
You can start the self-return process online as a registered or non-registered user. To initiate a return as a registered user, you should:
- Log in to your Adorama account
- Go to your Orders page
- Navigate to the item(s) you wish to send back
- Click on Return Items from the menu on the right
You will be notified whether your return request has been processed. Send the package back using the prepaid return label shipped with your purchase.
If you don’t have an account, you’ll have to create one using the email associated with the order. Once you’ve signed up, you can start the self-return process.
For a manual return, you’ll have to:
- Fill out the RM Form with relevant shipping information
- Choose a refund method
- List the items you are returning, including the return reason
- Pack the merchandise in the original packaging along with the Return Form and a copy of the invoice
Once you’ve completed all the steps, send the parcel to: Adorama c/o Order Processing 3 Slater Drive Elizabeth, NJ 07206
For international returns, mark the items as VENDOR RETURN to skip duties and customs.
Before shipping, remove all unnecessary pre-existing labels from the box and make sure not to place any shipping labels or stickers on the original packaging. The original manufacturer’s labeled packaging must be enclosed within an outer shipping box.
Note that merchandise missing the original Universal Product Code (UPC) cannot be returned.
Below are all the options you could use to initiate a return to Adorama:
|Can You Initiate a Return Request Via:||Yes/No|
If you bought a pre-loved item from Adorama that failed to live up to your expectations, you can return it within 30 days of purchase. To do so, you have to:
- Download and fill out the Return Merchandise Form
- Include a copy of the original invoice and the RM Form in the parcel
- Pack any accessories received with your original purchase (in the same condition as when you received them)
- Securely pack the product in an outer box
The return parcel goes to this address: Order Processing 7 Slater Drive Elizabeth, NJ 07206
Oversize Adorama products are subject to the standard return requirements. Return shipping costs are your responsibility. If you refuse the purchase once delivered to your home, the return shipping fees will be deducted from your refund.
If you’re returning an oversize item shipped directly from the manufacturer, you’ll need to return it to their location. To ensure everything is in order, don’t hesitate to contact Adorama and ask for help.
At Adorama, you can return all products in less than 30 days of the purchase, except:
|Adorama Products||Return Policy|
|Software||Non-returnable if removed from its blister pack|
|Printers||Cannot be returned once the toner has been installed|
|Film & DVDs||Non-returnable if removed from its blister pack|
|Notebooks, tablets, netbooks, and iPads||Cannot be returned if taken out of their retail pack|
|Underwater equipment||If used in water, underwater gear is non-returnable|
|Bulbs, flash tubes, and batteries||Non-returnable if removed from their blister pack|
|Computers and memory cards||Cannot be returned once removed from the original retail pack|
|Ink cartridges||Non-returnable unless in their original blister pack|
If you don’t want to bother with Adorama procedures, DoNotPay can help you out. All you need to do is:
- Choose our Item Return Request product
- Answer a few questions regarding the purchase and attach photos if needed
- Submit your request
Our app will customize and send a return letter to Adorama in your stead. We will include the return reason, let the merchant know whether you want a return or exchange, and set a deadline for the Adorama team to process your request promptly. You can send the package back without unnecessary costs thanks to the free return shipping label we’ll provide.
You can count on DoNotPay to request returns from other popular retailers, including:
|Lululemon Athletica||American Eagle||Ross Stores|
|Guitar Center||Sam's Club||Lulus|
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.
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Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.
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