How To File Safeway Complaints and Get Compensation
Safeway is an American grocery chain that operates 1,341 stores in 29 states.
While millions of Americans shop at Safeway, the company isn't exactly known for treating its customers fairly. Quite the contrary, Safeway has lost multiple billion-dollar lawsuits in the past and was found guilty of deceptive pricing schemes and price-fixing on milk and bread on multiple occasions.
It doesn't seem the grocery chain has corrected all of its errors yet, given the fact that Safeway customer complaints are still flooding in. Shoppers most often complain about the poor customer service and the aggravating practice of Safeway to nickel-and-dime its customers.
There are hundreds of negative reviews about various Safeway locations all over the internet, and the common consensus between shoppers is that the company is trying (and often succeeding) to rip off its customers.
If you've encountered issues with your grocery bill or feel like you've been mistreated at one of Safeway's stores, we'll show you how to file Safeway Complaints and sue the company in small claims court.
How to File Safeway Customer Complaints
The company provides various methods for getting in touch with the customer service department, such as an online chat, multiple phone numbers, and an online feedback form.
While Live Chat is certainly the most convenient option to talk to a Safeway representative, the support agents on Live Chat aren't well-equipped to handle customer complaints. They will either provide you with a generic answer or refer you to the feedback form.
Calling customer service at 877-723-3929 is just as bad, if not worse. The waiting times are around 30-60 minutes on average. While waiting for an hour on the phone is mind-numbing, the agents are knowledgeable about the company's policies and procedures and are generally helpful.
If you don't want to waste an hour of your life, you can email your complaint to the company using this online form. When you email Safeway, they retain all customer information for 30 days. Safeway will forward any complaint emails to the appropriate department, and they must respond within four business days.
If your complaint gets ignored or the response you get is unsatisfactory, you can mail an official written complaint to:
P.O Box 29093
Phoenix, AZ 85038
|How To Reach Safeway Customer Service|
P.O Box 29093
Phoenix, AZ 85038
How To File Safeway Delivery Complaints
Shoppers often complain about the poor customer service of Safeway.
If your issue persists after multiple chats with the company's representatives, you can file Safeway delivery complaints with one of these agencies:
- * The Better Business Bureau (BBB)
- * The Federal Trade Commission (FTC)
Filing Safeway Complaints With the BBB
The BBB ratings of Safeway vary from one location to the next, but if enough people report issues with ambiance or staff, the company could get a bad rating on its profile.
You can file a complaint with the BBB through this online form. The Bureau will contact you in one business day and will forward your complaint to the local Safeway store.
How To File Safeway Complaints With the FTC
If you suspect Safeway is breaking the law in some way, you can report the company to the FTC.
Grocery chains typically have strict guidelines imposed by US consumer protection laws. For example, they are not allowed to engage in deceptive pricing practices or price-fixing.
Are Your Safeway Delivery Complaints Falling on Deaf Ears? Sue Safeway in Small Claims Court
You can sue Safeway for up to $10,000 in small claims court. To start the small claims process, you need to fill out a form called "Small Claims Complaint."
The process may vary from state to state, so it's best to contact your local small claims court and ask for instructions on how to file a lawsuit against the company. Some courts allow you to submit the complaint through an online form, while others require you to do so in person.
Apart from filing the required court documentation, you also need to write a demand letter and mail it to the company.
The demand letter must explain your reasons for filing the lawsuit and needs to include the following information:
- Your name and contact information
- The date, time, and location of the incident/s
- The details of the incident
- The amount of money you are demanding from Safeway
You can include evidence that your complaint has merit and that you have a relatively good case against the company. This may include statements from witnesses or copies of receipts.
The company will have 30 days to respond to your complaint. If they don't answer the complaint within this time frame or refuse to pay you the damages you are seeking, the case will proceed to trial.
If a judge finds Safeway guilty of engaging in illegal, unfair, or deceptive business practices and that you have been harmed by the company's actions, you will be awarded the damages you are seeking.
Don’t Want to Spend Thousands on Lawyers? Sue Safeway With DoNotPay!
If you don’t want to spend an arm and a leg on lawyers for a chance of getting the justice you deserve, DoNotPay is the perfect alternative. With our award-winning app, you can take Safeway to small claims court without spending a dime on legal representation.
How is this possible? DoNotPay’s robot lawyer will put together a professional demand letter and help you submit all the required court documents, so you’ll have a strong case against the company if they refuse to pay the damages you are seeking.
All you need to do is follow these five steps:
- and select the Sue Now product
- Tell us how much money Safeway owes you
- Select a reason for your lawsuit
- Answer a few simple questions to help us build your case
- Provide any supporting evidence (e.g., receipts and online correspondence with the company)
Our robot lawyer will draft a professional demand letter and mail it to the company, giving them a two-week deadline to respond to your complaint. If you don’t hear from Safeway in the allotted time or they reject your settlement offer, you’ll be able to take the case to court.
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File Your Complaints With DoNotPay’s Help
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