ByA Quick Guide on Lorna Jane Online Returns
Returning unwanted items back to a retailer can be exhausting. Companies that sell activewear receive many orders, so it’s no wonder that some of them end up being wrong.
Learn all about the Lorna Jane online returns in our guide to skip the hassle and make a return by yourself, or and let our app take care of everything for you.
What Is the Lorna Jane Return Policy?
Lorna Jane offers an exchange, gift card, or refund on certain items within 21 days from the delivery or purchase date. For your return to be accepted, it has to be:
- In original condition
- With tags attached
Prior to the return, you have to present your proof of purchase.
Lorna Jane Online Returns
Online purchases can be returned to:
- A retail store
- The online store
Return an Online Purchase to a Retail Store
In case you decide to return the purchased item to a retail store, you should do it within 21 days from the delivery date. Lorna Jane offers an exchange or gift card on all purchased products that arrive in their original condition and with tags still attached. The employee or store manager handling your return will ask you to provide your proof of purchase, so make sure you have it handy.
Return an Online Purchase to the Online Store
If you wish to return a Lorna Jane product to the online store, you can choose between an exchange, gift card, or refund (for full-price styles). It is important that you return the unwanted product within 21 days from the delivery date in the original condition and with tags attached. Prior to the return, do the following:
- Provide the proof of purchase
- Fill out and include the Return & Exchange form inside the package
When filling out the form, you can choose from the following reasons for your return:
- The item looks different than its image on the site
- You ordered more than one size
- The item arrived late
- You are not satisfied with the quality, or the item is faulty
- The item doesn’t fit
- You received the wrong item
- The parcel arrived damaged
- You changed your mind about the purchase
| Can I Initiate a Lorna Jane Return Via | Yes/No |
| DoNotPay | Yes |
| Phone | No |
| No | |
| In person | Yes |
| Online | Yes |
Lorna Jane In-Store Returns for Items Bought at a Retail Location
The company offers an exchange or gift card on all items you return to one of Lorna Jane’s stores within 21 days of purchase. Just like with the returns of online orders, you need to provide your proof of purchase, and the items need to be unworn and unaltered with all tags attached.
You will not get a refund if you change your mind about your purchase, i.e., if it isn't faulty in any way.
How To Return Lorna Jane Items Purchased Online via Mail
For online returns, exchanges, and refunds, send your item(s) together with the Returns form to:
Lorna Jane USA Inc.
Attn: Online Returns
1475 W 139th Street
Gardena CA 90249
Use a trackable postage method because Lorna Jane will not be held responsible for packages lost in transit, and allow 14 days for your parcel to arrive back at the retailer’s location. Once Lorna Jane receives it, it can take up to 14 days to process your return.
Note that you are responsible for all shipping costs.
Why Was My Request Turned Down?
Not all the products you purchase from Lorna Jane can be returned to the company. This option is unavailable if your item is:
- Not in original condition
- Missing tags
- Bought on final sale
- A personal care product
- Swimwear without a hygiene seal
Gift With Purchase and promotional items can’t be exchanged or redeemed for cash. In case you want to return them, you must send them back with the original purchase and on the same terms.
Let DoNotPay Help You Make a Return the Easiest Way Possible!
Going back and forth with the seller when initiating a return request is a tedious task for most people. If you want to avoid the hassle of the whole process, opt for DoNotPay.
Our app will ensure that the return procedure goes smoothly, and all you have to do is:
- Choose the Item Return Request product
- Provide a few details about your purchase and attach photos, if necessary
- Submit the request
After you have taken all the steps listed above, DoNotPay will generate a personalized return request and send it to the retailer. Our app will also provide you with a return label so you can ship the return package for free. We'll also add a deadline by which the retailer needs to process your request. That way, we ensure that you get what's rightfully yours in a snap!
Having trouble with other retailers? We can help with returning items to them as well. Here are some guides we wrote about the return policies of other companies:
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