DoNotPay Makes the Odds and Ends of the SSENSE Return Policy Easy for You

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To Make Sense of the SSENSE Return Policy

SSENSE offers a range of luxury, lifestyle, and streetwear merchandise to cater to its user base, but its inconsistent consumer service can be a killjoy. You can be held up by a long response time and erratic shipping variables while returning an SSENSE product. Deciphering the elaborate details of the SSENSE return policy can be equally intimidating.

Return policy miseries are a thing of the past with DoNotPay. Once you , our AI-enabled assistant can tackle your SSENSE return in under two minutes!

The Essence of the SSENSE Return Policy

The SSENSE return policy etches out terms and conditions that support its global business operations in 114 countries. Due to transportation complications, free return shipping is only available to customers from the United States, Canada, and Japan.

Basic Return Guidelines

These are the three primary prerequisites for returning your SSENSE merchandise:

  1. You must request to return the item within 30 days of delivery
  2. To be eligible for a return, the item has to be:
    1. Original
    2. Unworn
    3. Unwashed
    4. Unaltered
  3. All tags and packaging must stay intact in as-delivered condition

Exceptions to the SSENSE Return Policy

You can return most SSENSE products after satisfying certain conditions, except for Final Sale items because they are already heavily discounted. They cannot be returned after purchase.

Face masks and face coverings are counted as final sales due to hygiene concerns.

SSENSE's Return Policy—Product-Wise Rules of Return

SSENSE has introduced strict and specific guidelines across its merchandise range to narrow down the return eligibility of products. This table gives you a bird’s-eye view of the company’s rules of return based on product type:

MerchandiseIndividual Return Rules
  • You must keep the tags of the garments attached
  • No items with jewelry tears will be accepted
  • No deodorant, makeup, or cologne residue can compromise the garments
Intimate apparel, including swimwear
  • Items must be unused
  • You need to keep the original hygiene safety stickers sealed
  • Only footwear tried with clean socks on is eligible for return
  • Footwear must have been tested on a carpeted surface only
  • You’ll be asked to return the shoebox and dust bag in original condition
Self-care items
  • You need to return self-care items in original state and packaging
  • The products must be sealed

Tech Category Returns

SSENSE’s technology category includes products like phones and wearable electronic devices. Tech returns must adhere to the following requirements:

  1. The device should be wrapper-sealed and undamaged
  2. The battery—if any—should be unimpaired and with its preset configuration

Any returned product that violates any of the terms above will be rejected right away.

What if I Receive a Damaged Item?

If you think you have purchased a damaged or malfunctioning item, you can return the product under SSENSE’s warranty scheme.

Important pointers about SSENSE’s warranty rules:

  • Any website purchase carries the individual warranty period specified by the original manufacturer
  • SSENSE—as a distributor—isn’t involved in manufacturer warranty, where permitted by law
  • You can extract warranty information from the product’s user manual for electronics

SSENSE recommends you contact customer service for more clarity on any defective product’s warranty and return options.

Can I Initiate a Return on My Own?

You can initiate an SSENSE item return on the website or by calling customer care. Since SSENSE supports paperless ideology and avoids adding return slips to the packages, your first step is to generate a prepaid label for domestic returns or a Return Authorization (RA) for international returns.

Follow these steps for free-shipping returns—for the United States, Canada, and Japan:

  1. Visit the website and go to Order History
  2. Place a request for a prepaid return label under Modify
  3. Collect the return label sent to your registered email
  4. Print the label and follow the shipping instructions listed in the email

A step-by-step guide for making an international return:

  1. Visit the website and go to Order History
  2. Navigate to Modify and place a request for an RA
  3. Find the generated RA number delivered to your email
  4. Use the RA number and related instructions to execute the return via your local post office
  5. Get the package insured, if necessary
  6. Ship the item through standard means and obtain tracking details

SSENSE Return Policy—Miscellaneous Terms

The SSENSE return policy secures the company by introducing two unique aspects of returns.

Return of Dangerous Goods

Dangerous goods include products like oil, scented candles, perfume, electronics with batteries, and pressurized canned goods. If you are returning a dangerous item, SSENSE will hold you liable to get a shipping label appropriate for the sensitive item and to use protective shipping precautions, as instructed.

Action Against Return Policy Abusers

SSENSE claims to flag customers who are found to misuse the company’s return terms. Your account can be blocked for seeking frequent unwarranted returns.

Rest Easy & Let DoNotPay Steer Your SSENSE Return

It is unnerving to get lost in the details of SSENSE’s return policy and still not have a clear answer. You can avoid this pesky predicament by getting DoNotPay onboard for your SSENSE return. DoNotPay’s refined and reliable AI chatbot will guide you through a laid-back item return process, free from frustrating complications!

Here’s how you use DoNotPay for your SSENSE return:

  1. Look for Item Return Request
  2. Feed in answers for a few order-related questions
  3. Click Submit to finish

Get Your Refund With DoNotPay’s Magic Touch

DoNotPay will keep tabs on SSENSE to ensure that the company processes your refund within 5–10 business days. While SSENSE disallows exchanges, DoNotPay can see to it that it credits a full refund to your original payment method.

We can also stand up for you if you ever feel wronged by SSENSE. DoNotPay is the world’s first AI Consumer Champion to be recognized by the American Bar Association. If circumstances call for it, DoNotPay can help users sue the company and gather court paperwork for claims.

DoNotPay Can Aid You Across Multiple Return Policies

We understand that decoding these ever-confusing return policies can suck the life out of you. DoNotPay offers you simplified item return manuals for many popular brands. You can browse through some of them in this table.

ZalesKrogerBanana RepublicZappos
American EaglePrincess PollyAnn TaylorVictoria’s Secret

Want To Save Money and Avoid Bad Purchases? Look No Further!

Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.

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Getting Rid of Bureaucratic Procedures Has Never Been Easier

The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:

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