Use DoNotPay To Make the Gymshark Return Policy Work Out in Your Favor

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Has the Gymshark Return Policy Left You Sore? We Got the Best Solution!

Gymshark is a famous next-level functional fitness wear brand, but its poor customer service has been frustrating buyers to no end. The after-sales support is the worst for buyers using the Gymshark return policy to fix a bad purchase decision—they often complain about:

  • Wasting hours trying to reach out to a representative
  • Receiving insincere, scripted responses that hardly help

If your recent Gymshark clothing is not what you hoped for, don’t let unprofessional customer service intimidate you. DoNotPay can help you skip the procedural hiccup and place a return request in record time— today!

The Gymshark Return Policy Made Easy for You

Despite being a U.K.-based online and pop-up store, a staggering 40% of Gymshark’s revenue comes from sales made in the U.S. Regardless of its expanding customer base, Gymshark offers a pretty lax return policy to American customers.

Currently, all U.S. buyers can return their Gymshark items within 90 days of delivery, as long as the products are unworn and unwashed and have their original tags. The company also dictates additional return guidelines for certain merchandise—you can check them out in this table:

MerchandiseReturn Requirements
Women’s swimwearIf you’re returning women’s swimwear, make sure the hygiene seal is intact—swimwear with compromised seals will not be accepted for returns
UnderwearYou can only return Gymshark underwear if you haven’t ripped off its hygiene strip
SocksTo return Gymshark socks, you need to:
  • Seal them back in store-bought condition
  • Box them up in their original packaging
Face masksFace masks purchased from Gymshark cannot be returned or refunded due to pandemic due diligence and health precautions

My Gymshark Item Was Delivered Without Tags—Is It Eligible for a Return?

Recently, many customers have been freaking out after finding that the products delivered to them had no tags, which made these items ineligible as per return guidelines.

Gymshark eventually addressed the confusion and clarified that they have stopped adding tags to many products for environmental reasons. Such no-tag products are still eligible for returns.

The Gymshark Return Policy—Refund Guidelines

You may or may not receive a full refund on your Gymshark purchase—the refund amount is usually decided after your product is received at the warehouse.

If you return eligible Gymshark merch, you can expect a refund credited to your original payment source. In case you used a gift card for the purchase, you will receive an equivalent amount on your card after returning the item.

I Used Both a Gift Card and a Credit Card for Purchase—How Will I Get a Refund?

Your refund will first be issued with another gift card carrying the same amount as the previous one. The balance amount will be returned to your card.

What if I Purchased My Item From a Pop-Up Store?

Gymshark’s pop-up store purchases are refunded with a store credit only (for the full amount), irrespective of the original method of payment.

Can I Ask for an Exchange Instead of a Refund?

At present, Gymshark excludes exchange matters from its refund policy, but buyers from the U.S. and Canada can still request an exchange for a recently purchased item through the website. There’s no guarantee that your exchange request will be honored, especially if the item is out of stock.

How To Return a Gymshark Item—A Step-by-Step Guide

The Gymshark return mechanism is a major source of distress for many customers because the company practically has no call center! If you’re looking to make a return, check out the options:

Can You Initiate a Return Request ViaYes/No
In personNo

Follow these steps to return your Gymshark wear through the company website:

  1. Visit the website and navigate to the Returns page
  2. Enter your location to find a country-specific RETURNS PORTAL
  3. Type in the following details:
    1. Order number—make sure to add a # before the number
    2. Postal code or shipping data
    3. Email address (the one you used for the original order)
  4. Select the item you want to return from the bulk order displayed on the screen
  5. State your reason for return—if you’re returning a faulty product, Gymshark will ask you to upload three photos that show:
    1. The company logo and label
    2. The full-length product
    3. A zoomed-in view of the fault in question
  6. Enter the delivery destination and pick a drop-off point
  7. Print the return label provided or save the QR code generated (this depends on the courier service available in your location, like FedEx or UPS)

Gymshark recommends customers hold on to the postage proof until they receive the refund.

How To Get Customer Support for Gymshark

Many customers feel left out in the cold after returning an item and receiving no refund or response from the company for weeks. With no call center support, customers hit a dead end and lose sleep speculating if they made a mistake in the return process.

If you’re an agitated customer, you can contact Gymshark’s grievance support through their website’s chatbot only—there’s no other way.

DoNotPay Won’t Leave You Hanging—Use Our App for a Seamless Return Experience!

Are you tormented by the lack of decent customer service at Gymshark? Don’t get worked up—DoNotPay is here to help! We are all in when it comes to helping users return their unwanted purchases.

DoNotPay’s user-friendly interface helps you tackle returns in a jiffy—we can also:

  • Let you set a deadline for the return (so that Gymshark processes your refund in a time-sensitive manner)
  • Get you a shipping label for free

You are four easy steps away from initiating your Gymshark return:

  1. and choose the Item Return Request feature
  2. Enter your order details
  3. Add photos of faulty products (if applicable)
  4. Hit the Submit button

Once DoNotPay receives your responses, our AI Consumer Champion will generate a full-fledged return request letter and send it to Gymshark. Most users get their refund amount within 14 days.

DoNotPay stays by your side through thick and thin—we will not only monitor your return status but also follow up in case of delays. If Gymshark disputes your refund, we will help you claim your rightful dues via the available means.

Return Policy Headache Is a Thing of the Past! Check Out DoNotPay’s Other Guides

Initiating returns consumes time, energy, and resources—but not with DoNotPay! Our comprehensive guides help you get a handle on the return policies of hundreds of companies—here are a few examples:

ZalesKrogerBanana RepublicZappos
American EaglePrincess PollyAnn TaylorVictoria’s Secret
Bed Bath & BeyondBloomingdale'sJCPenneyALDI

Wasted Your Money on a Non-Returnable Purchase? There Are Other Methods To Earn It!

Don’t feel down if the item you got isn’t returnable—DoNotPay has many more tricks up its sleeve that will help you earn some money!

From helping you enter sweepstakes, decrease your property taxes, and lower your utility bills to assisting you in earning off email or text spammers and robocalls, waiving your college application fees, submitting a college financial aid appeal letter, and getting a refund from any company or airline, we can do it all!

DoNotPay Is Always at Your Disposal

Our app’s mission is to take everyday admin and tasks off your plate so you don’t have to waste any of your precious time. If you want to appeal your parking tickets, draw up a document, get any agreement notarized, get a tourist visa, keep a sex offender at bay, mail anything without waiting in line, or get in touch with a loved one in prison, DoNotPay will resolve any of these with ease.

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