Has the Gymshark Return Policy Left You Sore? We Got the Best Solution!
Gymshark is a famous next-level functional fitness wear brand, but its poor customer service has been frustrating buyers to no end. The after-sales support is the worst for buyers using the Gymshark return policy to fix a bad purchase decision—they often complain about:
- Wasting hours trying to reach out to a representative
- Receiving insincere, scripted responses that hardly help
If your recent Gymshark clothing is not what you hoped for, don’t let unprofessional customer service intimidate you. DoNotPay can help you skip the procedural hiccup and place a return request in record time—sign up for our services today!
Despite being a U.K.-based online and pop-up store, a staggering 40% of Gymshark’s revenue comes from sales made in the U.S. Regardless of its expanding customer base, Gymshark offers a pretty lax return policy to American customers.
Currently, all U.S. buyers can return their Gymshark items within 90 days of delivery, as long as the products are unworn and unwashed and have their original tags. The company also dictates additional return guidelines for certain merchandise—you can check them out in this table:
|Women’s swimwear||If you’re returning women’s swimwear, make sure the hygiene seal is intact—swimwear with compromised seals will not be accepted for returns|
|Underwear||You can only return Gymshark underwear if you haven’t ripped off its hygiene strip|
|Socks||To return Gymshark socks, you need to:
|Face masks||Face masks purchased from Gymshark cannot be returned or refunded due to pandemic due diligence and health precautions|
Recently, many customers have been freaking out after finding that the products delivered to them had no tags, which made these items ineligible as per return guidelines.
Gymshark eventually addressed the confusion and clarified that they have stopped adding tags to many products for environmental reasons. Such no-tag products are still eligible for returns.
You may or may not receive a full refund on your Gymshark purchase—the refund amount is usually decided after your product is received at the warehouse.
If you return eligible Gymshark merch, you can expect a refund credited to your original payment source. In case you used a gift card for the purchase, you will receive an equivalent amount on your card after returning the item.
Your refund will first be issued with another gift card carrying the same amount as the previous one. The balance amount will be returned to your card.
Gymshark’s pop-up store purchases are refunded with a store credit only (for the full amount), irrespective of the original method of payment.
At present, Gymshark excludes exchange matters from its refund policy, but buyers from the U.S. and Canada can still request an exchange for a recently purchased item through the website. There’s no guarantee that your exchange request will be honored, especially if the item is out of stock.
The Gymshark return mechanism is a major source of distress for many customers because the company practically has no call center! If you’re looking to make a return, check out the options:
|Can You Initiate a Return Request Via||Yes/No|
Follow these steps to return your Gymshark wear through the company website:
- Visit the website and navigate to the Returns page
- Enter your location to find a country-specific RETURNS PORTAL
- Type in the following details:
- Order number—make sure to add a # before the number
- Postal code or shipping data
- Email address (the one you used for the original order)
- Select the item you want to return from the bulk order displayed on the screen
- State your reason for return—if you’re returning a faulty product, Gymshark will ask you to upload three photos that show:
- The company logo and label
- The full-length product
- A zoomed-in view of the fault in question
- Enter the delivery destination and pick a drop-off point
- Print the return label provided or save the QR code generated (this depends on the courier service available in your location, like FedEx or UPS)
Gymshark recommends customers hold on to the postage proof until they receive the refund.
Many customers feel left out in the cold after returning an item and receiving no refund or response from the company for weeks. With no call center support, customers hit a dead end and lose sleep speculating if they made a mistake in the return process.
If you’re an agitated customer, you can contact Gymshark’s grievance support through their website’s chatbot only—there’s no other way.
Are you tormented by the lack of decent customer service at Gymshark? Don’t get worked up—DoNotPay is here to help! We are all in when it comes to helping users return their unwanted purchases.
DoNotPay’s user-friendly interface helps you tackle returns in a jiffy—we can also:
- Let you set a deadline for the return (so that Gymshark processes your refund in a time-sensitive manner)
- Get you a shipping label for free
You are four easy steps away from initiating your Gymshark return:
- Open your DoNotPay account and choose the Item Return Request feature
- Enter your order details
- Add photos of faulty products (if applicable)
- Hit the Submit button
Once DoNotPay receives your responses, our robot lawyer will generate a full-fledged return request letter and send it to Gymshark. Most users get their refund amount within 14 days.
DoNotPay stays by your side through thick and thin—we will not only monitor your return status but also follow up in case of delays. If Gymshark disputes your refund, we will help you claim your rightful dues via the available legal means.
Initiating returns consumes time, energy, and resources—but not with DoNotPay! Our comprehensive guides help you get a handle on the return policies of hundreds of companies—here are a few examples:
|American Eagle||Princess Polly||Ann Taylor||Victoria’s Secret|
|Bed Bath & Beyond||Bloomingdale’s||JCPenney||ALDI|
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