What You Need To Know About the Merrell Return Policy

Item Return Request What You Need To Know About the Merrell Return Policy

A Comprehensive Guide to the Merrell Return Policy

Did you order shoes from Merrell only to have them come in the wrong size? Or did you buy apparel from a Merrell store, but you got a damaged piece? You’re not alone—many consumers face the same issues.

This article provides a detailed guide to how the Merrell return policy works and how to return your unwanted items effortlessly. If you want to avoid the hassle of doing it yourself, use DoNotPay to draft and send a return request in a matter of minutes!

How Does the Merrell Return Policy Work?

Merrell’s return policy states that you can return your new and unworn shoes and apparel within 30 days of the shipping date. You should pack all unwanted products in the original packaging and attach a return shipping label to the parcel.


If you want your money back, all purchases are refunded to the card that you used to make the purchase. Keep in mind that Merrell deducts a fee of $5 from the refund for the shipping cost.

Check the table below for all the ways you can start the return process with Merrell:

Can You Initiate a Return Via Yes/No
DoNotPay Yes
Email No
Phone Yes (if your item is damaged or defective)
Website Yes
In person No
Live Chat Yes (if your item is damaged or defective)

Can I Return a Defective Product?

A defective product has a manufacturing or design flaw. According to Merrell, the following examples are not considered defective:

  • Any item that has been damaged and worn out in daily usage
  • Products that are damaged due to improper storage
  • Items that are not the right fit or are not comfortable enough

In case you received a defective product or your order was damaged during transit, contact Merrell’s Customer Support team in the following ways:

  1. Call them at 1-800-288-3124
  2. Use the Live Chat feature on Merrell’s website to speak to a representative

The company’s rep will explain the return process to you, depending on the issue.

Do Merrell Products Come With a Warranty?

Merrell provides a one-year warranty for all its products. If the Merrell team finds their product to be defective, they will reimburse you for repairs and even offer a replacement. This is only applicable to products sold by Merrell or official Merrell authorized retailers.

You need to fulfill the following terms and conditions to claim the warranty on any Merrell product:

  • You must have a valid receipt to confirm that your item is eligible for the warranty claim
  • If a physical inspection is required, the Merrell team will issue a return authorization (RA) number and mailing instructions
  • You need to pay the shipping cost

Merrell takes approximately six to eight weeks to process warranty claims.

How To Initiate a Merrell Return Request

Currently, you can only initiate return requests on the official Merrell website. Before sending the parcel back to Merrell, here are the steps you need to take:

  1. Visit Merrell’s official website
  2. Go to the Returns and Exchanges page
  3. Click on Start My Return
  4. Provide information about your order
  5. Tap on Next
  6. Answer a few queries about your order
  7. Follow the prompts to get the shipping label
  8. Print the label and attach it to the parcel that contains the items you want to return
  9. Ship it to Merrell from the nearest FedEx location

How Long Do Merrell’s Returns Take?

Once Merrell’s Returns department receives the product, they inspect it to ensure that the product has not been worn or damaged in any way. You will receive a confirmation email from Merrell within two weeks to confirm that they have initiated your return process. The refunded amount will appear on your original mode of payment within two billing cycles.

Finding It Difficult To Return Items to Merrell? Use DoNotPay To Send a Return Request

Does the return process seem too much to bother with? Skip it and turn to DoNotPay to make your life easier! Our app ensures a smooth process with easy-to-follow steps. With our Return My Purchase feature, you can request a return in a few clicks!

Here’s what you need to do:

  1. Sign in to your DoNotPay account
  2. Type Return My Purchase in the search bar
  3. Answer our chatbot’s questions regarding your item
  4. Attach photos if your product is damaged or defective

Once we’ve received all the information, our app will generate a customized return request letter to send to Merrell. We will set a deadline to make sure the company resolves the issue as soon as possible.

We will also provide a free shipping label to place on your parcel and avoid the hassle of getting one from Merrell’s website.

That’s not all! Our learning center has information on return policies of various retailers and brands, such as:

Clothing and Shoe Retailers Other Companies

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