A Straightforward Guide to BHLDN Return Policy

Item Return Request A Straightforward Guide to BHLDN Return Policy

Become an Expert on the BHLDN Return Policy With DoNotPay

BHLDN has 21 different U.S. locations, with hundreds of wedding and formal products for sale.

If you’ve purchased a BHLDN item that’s the wrong size, wrong style, or is damaged, the store provides you with the opportunity to return it.

Unsure how to navigate the BHLDN return policy? Our comprehensive guide will provide you with all the details you should know when returning a faulty item to BHLDN. If you find the company’s return policy too complicated to navigate, sign up for our app and let us handle your return request!


The Ins-and-Outs of the BHLDN Return Policy

The BHLDN return policy states that:

  • Customers can get a full refund on eligible items if they are returned within 30 days of purchase or delivery
  • Products must have tags and be in their original packagings
  • Merchandise must be unworn and in mint condition (wedding and guest dresses cannot be altered before returning)

Some products cannot be returned, such as:

  • Face masks
  • Final sale gowns

You can tell which items are on final sale because they are marked with prices ending in $.99.

Your request to BHLDN will take roughly one to three weeks to be processed.

You should also keep in mind the following elements of the BHLDN return policy:

  • Returning a gown may include a $75 restocking fee
  • Gowns are shipped via UPS rather than USPS (as other products are). They come with a prepaid ground label upon purchase
  • Designer trunk show gowns:
    • Are subject to a restocking fee equal to 50% of the sale price
    • Must be shipped back to the warehouse rather than returned to the store

Returning Your Items to BHLDN—What To Do

Follow these steps to get your exchange or refund for most BHLDN items:

  1. Sign in to your BHLDN account (If you don’t have an account, enter your order number and ZIP code to find your order)
  2. Select the order you wish to return
  3. Select Start a Return
  4. Print your return label
  5. Pack your product and stick the return label on the box
  6. Contact USPS for a complimentary shipment pickup

You will receive an email with tracking information designated to your return tag. You will receive an email notification once the process is completed.

When returning a wedding gown (including a trunk show dress or designer gown), you should include one of the following codes in your request:

Dress Return Codes
08—Too large 29—Return gift 23—I disliked fabric 06—Too long
32—Not as I expected 17—Too small 35—Purchased more than one 24—I disliked color
28—Changed mind 15—Too short 22—I disliked styling 40—Arrived too late

When Can I Expect a Refund?

Following a successful BHLDN return, your refund will come via the original payment method.

You will receive a merchandise credit for dresses and accessories purchased by a gift card.

Your refund will be processed up to one to three days after your item is returned. Keep in mind that you may not see the credit appear on your credit card statement until the following billing cycle.

Skip the Madness and Process Your Return With DoNotPay

Feeling intimidated by the BHLDN return policy? Forget about the endless and exhausting back-and-forth with the company and return an item to BHLDN with DoNotPay instead!

To use DoNotPay, follow these steps:

  1. Create a DoNotPay account
  2. Locate our Return My Purchase product
  3. Answer questions about the product you are returning
  4. Submit your request

Once you’ve completed the steps, our app will create a customized letter on your behalf. The letter will describe the issues with your gown or accessory and specify a deadline for the company to process the return request. We will even send the letter to BHLDN on your behalf. With our help, you can be sure the company will give you a prompt response!

DoNotPay can help with more than just BHLDN—check out our guides to various other stores’ return policies, including those of:

Walmart Ulta Costco eBay Nordstrom
Sephora Target Macy’s SHEIN Kohl’s
Charlotte Russe Publix Lowe’s Nasty Gal UGG
West Elm Champs Ollie’s Sprint Yankee Candle
Wayfair REI Carvana BCBG Steve Madden

Did BHLDN Ruin Your Special Day? DoNotPay Can Help You Sue the Company in Small Claims Court

If BHLDN has denied your return request, don’t despair!

Our app was recognized by the American Bar Association and will help you sue the company in small claims court. DoNotPay will assist you with:

  • Creating a demand letter
  • Completing the necessary court forms
  • Gathering the rest of the paperwork needed for the court hearing
  • Submitting the complaint
  • Generating a script with convincing arguments you can use in your court appearance

Don’t face the scrutiny of the small claims court alone—go in prepared with the help of DoNotPay!

DoNotPay Is a Master at Getting What’s Rightfully Yours

Are you dealing with a company that refuses to approve your return? Once we submit a refund request in your stead, we can also prepare all the paperwork you need to sue the merchant in small claims court and win your case.

Need a legal document for the lawsuit? Draw it up with our handy tool. Want to get any document notarized and fax it to someone? We have products that can do that for you as well.

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It Doesn’t End There!

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