A Quick Walkthrough of the Nasty Gal Return Policy

Item Return Request A Quick Walkthrough of the Nasty Gal Return Policy

Nasty Gal Return Policy—Fix Impulsive Purchase Mistakes and Get Your Refund

Getting stuck with an underwhelming Nasty Gal item can be rough. You feel a strong urge to get rid of the item ASAP, but the company’s return policy is only confusing you. Like most brands operating globally, the Nasty Gal return policy aims to cover issues related to both U.S. and international returns. Their product range includes clothing, footwear, intimates, and beauty and body accessories—all dictated by separate return terms!

If procedural rules and policies overwhelm you, DoNotPay can assist you with a quick and simplified way to tackle any return in a matter of minutes!


What Are the Terms of the Nasty Gal Return Policy?

Don’t like how that Nasty Gal bodycon dress you bought online fits you? You can return your Nasty Gal purchase within 45 days of the date you receive the item. All you need to do is check the delivery date to see if your purchase qualifies for a return!

Can All Nasty Gal Products Be Returned Within 45 Days of Delivery?

Nasty Gal has strict guidelines about what can and cannot be returned across their product range. Your purchase may fall under the 45-day return window, but you still need to check if the item is eligible for a return.

This table summarizes individual return policy guidelines for Nasty Gal’s products:

Merchandise Return Requirements
Clothing
  • Item must be unworn and unwashed
  • Original label must be attached
  • Hygiene seal—if any—must be intact (applicable for underwear and swimwear)
Footwear
  • Only the shoes you try indoors are eligible for a return
  • All original tags must be intact
Intimates
  • The product seal must not be broken
  • The product seal must be in its original place
Beauty products & accessories
  • Returns are not accepted due to hygiene concerns

Beyond these individual guidelines, Nasty Gal’s return policy specifically lists out the following items as ineligible for returns and refunds—mostly for health and hygiene reasons:

  1. Fashion face masks
  2. Pierced jewelry
  3. Cosmetics
  4. Swimwear or lingerie with the hygiene seal removed
  5. Intimate toys with a compromised seal

How Can I Return My Undesired Nasty Gal Purchase?

Since Nasty Gal has discontinued sending delivery notes, you need to visit the website to initiate an online return process. If your purchase ticks all the right boxes for a return, use these steps to place an official return request:

  1. Access the returns portal available on Nasty Gal’s website
  2. Provide the order number and your contact details
  3. Wait for the generation of a returns label
  4. Pay for the return in the portal itself
  5. Get the returns label printed

Once Nasty Gal processes your return request, you need to follow these packaging instructions:

  • Seal the return item in opaque and waterproof packaging
  • Ship the item and secure a postage proof
  • If you have more than one return item, ship them separately
  • Keep tracking the item till you get an “item received” confirmation email from Nasty Gal

Can I Ask for an Exchange of the Product?

At present, Nasty Gal only offers refunds for all eligible returns.

I Received a Faulty Item—What Should I Do?

If you receive a faulty item, you must not use the returns portal. Nasty Gal asks you to use the website’s Contact Us tab to alert them of the defect by providing the following details:

  • Customer name
  • Order name
  • Name and code attached to the item
  • Visual evidence of the issue
  • Description of the issue

When Can I Expect To See My Refund?

Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies.

If your bank account doesn’t reflect the refund after 14 days, you must reach out to Nasty Gal customer service. You can do this by clicking the Contact Us tab on Nasty Gal’s website.

If you made the original purchase using a gift voucher or store credit, the same will be credited back to your Nasty Gal user account.

Dispel Any Stress Right Now and Let DoNotPay Handle Your Nasty Gal Return

Executing any product return can be a complex and disruptive ordeal as the whole process consumes your time and mental resources to no end. DoNotPay can help you place your Nasty Gal return request in under two minutes. The app’s AI-backed features will even let you set a deadline for Nasty Gal to process your return!

This is what you need to do to access DoNotPay’s return assistance:

  1. Open DoNotPay and sign in to your account
  2. Locate the Item Return Request feature
  3. Provide the basic details to the chatbot
  4. Click Submit

How Will DoNotPay Move Forward With My Return?

DoNotPay will generate your return request letter automatically and send it to Nasty Gal. You can breathe easy as DoNotPay will also do all the tracking and monitoring for you. We can even get you the return label for shipment.

If Nasty Gal fails to process your item refund within the deadline, the app will help you write a suitable demand letter to expedite the process.

With DoNotPay’s virtual assistant, a solution to your shopping woes is always a few clicks away!

We can also help you navigate the return policies of other famous brands:

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