The Alex and Ani Return Policy Simplified
Spending tons of money on Alex and Ani jewelry only to find yourself unhappy with the purchase can be frustrating. If that happens to you, don’t worry, because you can return the product to the retailer. Read everything you need to know about the Alex and Ani return policy and .
You can return an item purchased from Alex and Ani within 30 days of the order delivery date or purchase. An Alex and Ani product is eligible for a return if it is:
- Sent back with its original Universal Product Code (UPC) tag
- Packed in its UPC container
Returns that don’t come in the appropriate packaging or with their UPC tags intact will be refunded in the form of an electronic gift card.
If your return meets the requirements, you will be refunded the full price of the product minus discounts (if applicable) and shipping fees to the original payment method.
If the product you want to return came with freebies, you must return them too.
Refunds may take up to 14 business days to be processed. You will be notified via email once the process is complete.
You can’t return the following items under any circumstances:
- Engraved jewelry
- Clearance sales
Alex and Ani doesn’t offer exchanges for online orders unless you return your item to an Alex and Ani store. You can exchange the item for in-store credit or merchandise.
Disney items ordered from the Alex and Ani website can’t be exchanged.
You can return items to Alex and Ani in two ways:
- Via mail
- In person
To return an item via mail, you must:
- Call Alex and Ani customer service at 1-800-725-7822 to receive a prepaid return label
- Print the label and complete it with all the requested information
- Place the item in its original packaging
- Attach the slip onto the box
- Mail the parcel to the provided address
You can track your parcel using the number that the staff sent to your email after they generated your prepaid return label. If you choose not to use the provided shipping label, Alex and Ani won’t be responsible for the item in question if anything happens to your parcel.
If you would like to return the item directly to the store, complete the following steps:
- Place the item in its original container
- Go to the closest Alex and Ani store in your area
- Talk to a salesperson about your return request
The staff will inspect your returned item to ensure it’s in a like-new condition and will process your return immediately if the item qualifies for it.
Filing a return request is a tedious and time-consuming process. If you’d like to skip the hassle, DoNotPay has got you covered. Our app will make the whole task much easier and quicker. All you need to do is:
- from any browser
- Select the Return My Purchase feature
- Answer a few questions
- Place your electronic signature and submit the form
Within minutes, our app will compose a personalized return request letter stating your reasons for the return and the type of compensation you want. We will send it to the merchant in question and include a deadline that they must respect.
Alex and Ani isn’t the only retailer we can help you with. You can also use our product to request a return from any other company, including:
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