The Company Store Returns From A to Z
The Company Store returns can take up so much of your time, especially if you don’t understand how the policy works. If you’d like to handle your returns hassle-free, you've come to the right place! DoNotPay will tell you all you need to know about The Company Store return policy and show you .
You can return The Company Store products within three months of purchase, as long as they’re undamaged. Some items are exempt from this policy and can’t be returned. These include:
- Custom orders (unless defective)
- Monogrammed purchases
- Clearance sales (price tags ending in $0.97)
- Gift cards
- Delivery and service fees
Exchanges are not allowed.
Furniture and rug items are subject to a different policy—you must return them within one month of purchase. You must also arrange a pick-up for the return within one week of the item delivery.
Shipping and handling fees are not returnable, and you must pay a restocking fee (15% of the item’s price).
Refunds are sent back to the original payment method. The Company Store will deduct $2.93 as a processing fee for each returned item. Your refund will show up in your account 3–5 business days after The Company Store finishes inspecting your items. If you have any questions regarding your refund status, you can contact customer service via:
The working hours of customer support agents are as follows:
- Monday to Friday: 8 a.m. to 10 p.m.
- Saturday and Sunday: 9.30 a.m. to 6 p.m.
If you want to return a gift bought from The Company Store without the other person knowing, you can reach out to customer support for that too.
You can return products with the Lifetime Guarantee labels even after three months of purchase have passed. These products can be distinguished by the checkmark logo on the tag or the packaging. You can also visit the Frequently Asked Questions page to see if your item is covered by this policy.
The Company Store accepts mail returns.
Before sending an item back, you need to prepare the original tracking number. You can find it by checking your:
- Item’s original package
- Shipping confirmation email
- UPS email
Once you have the number ready, you need to obtain the shipping label. Here are the steps you should follow to do so:
- Visit the UPS website
- Enter your tracking number in the TRACK search window
- Click on Return This Package
- Print the label or choose to receive a digital copy via email or a barcode on your phone
After you prepare the label, complete the following steps to return your item:
- Place the item inside its original container
- Attach the return label to the box
- Mail the parcel or drop it off at one of UPS's pick-up locations.
If you wish to use a free shipping label, you must mail your item via UPS. You don’t need a UPS account to send your product, but having one will help you track your package.
If you wish to use a different shipping company, you are responsible for shipping plus the standard return fee. Don’t forget to include the packing slip in the parcel and mail it to:
The Company Store
3375 Joseph Martin Highway
Martinsville, VA 24112
Filing a return request with The Company Store is a lengthy and tedious process. Do you want to skip the hassle and get your money as soon as possible? DoNotPay’s Return My Purchase product can help you draft a return request letter and send it to The Company Store in no time. Here’s how you can use it:
- from your favorite browser
- Navigate to the Return My Purchase product
- Leave some information about your order
- Sign and submit the request
We will take mere minutes to draft a return request letter that states your reason for returning and includes a request processing deadline for the merchant. The app will also generate a free shipping label.
DoNotPay can help you send a refund request if The Company Store refuses to pay for items that you think meet the criteria for a refund. Here’s what you should do:
- Find the File a Chargeback product
- Choose Get Protected
- Answer a few questions
- Proceed with Sign and Submit
Need to file a return request with another company? Our app has got you covered. Some of the companies that our app’s Return My Purchase tool can help you with are:
Are you dealing with a company that refuses to approve your return? Once we submit a refund request in your stead, we can also prepare all the paperwork you need to sue the merchant in small claims court and win your case.
Do you believe that you may have some unclaimed assets? Count on us to find and get them for you.
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