T-Mobile Switch Refund Explained

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Whether You're Joining or Leaving T-Mobile We've Got You Covered: Get a T-Mobile Switch Refund!

T-Mobile is amongst the most popular telecommunication companies in the States, with the customer toll of over 86 million.

The company offers a variety of plans that cover everything from home Wi-Fi access to mobile data and messaging plans.

If you are a new customer looking to cancel your Verizon or AT&T account and switch to T-Mobile, you can get reimbursement for any remaining device payments.

In case you are on the other side of the spectrum and want to cancel your T-Mobile contract and get a refund, we will show you how to do it quickly.

Switching to T-Mobile? Join the T-Mobile Refund Programs—Carrier Freedom & 2020 Keep and Switch

T-Mobile made every effort to steer customers away from other carriers by offering to reimburse the transfer costs, which is great news if you are not satisfied with your current provider.

Here are the deals available if you switch:

  • Carrier Freedom—T-Mobile covers the remaining device payments up to $650 per line, but you have to trade in your device
  • 2020 Keep and Switch—T-Mobile will reimburse you up to $450 per line on your remaining device payments if you are switching from Verizon or AT&T, and you get to keep your device

There are some requirements and obligations if you want to participate in one of the programs. To be eligible, you have to:

  1. Trade-in your phone (unless you opted for 2020 Keep and Switch option)—The device has to be without any damage, able to power on, with security features turned off, and on a payment plan for at least 90 days
  2. Port in your number from the former carrier
  3. Choose Magenta, T-Mobile ONE, or T-Mobile Essentials plan and activate your service
  4. Provide final bill or financial details for the device

Can I Get a T-Mobile Early Termination Refund With Carrier Freedom?

Yes, if you switch carriers, T-Mobile will pay off both your early termination fees and device payments.

How Do I Sign Up for a T-Mobile Switch Refund Program?

Before signing up, make sure that you have checked all the requirement boxes. You should have your T-Mobile ID before requesting reimbursement.

Here is the process:

  1. Go to the Switch2Tmobile website
  2. Click on the My Account button at the top right corner and select login
  3. Click on Finding the Right Switching Offer and select your carrier from the drop-down menu
  4. Click on Continue
  5. Select your payment type in the next drop-down menu
  6. Click on Continue
  7. Follow the prompts until you can select the numbers you want to submit for Carrier Freedom
  8. Click on the box next to each line you want to submit
  9. Click on Continue
  10. Enter your contact phone number
  11. Click on Continue
  12. Follow the remaining three steps in the Submit For Pay Off section
  13. Click on Submit for processing

How To Check the Status of T-Mobile Refund for ETF or Remaining Device Payments

After filing the reimbursement request, you should know within ten minutes if it was accepted or not.

To check the reimbursement status, log in to your Account on the Switch2TMobile website, and click on Status.

How To Get a Cancelled Phone Service T-Mobile Refund

There are several methods to request a refund from T-Mobile.

Take note that if you have a subscription but didn’t buy a phone, there are no refunds available for mid-subscription period cancellations.

If you bought a phone together with the plan, you have to return the device in a predetermined time frame to be eligible for a refund.

Here are your options:

Can You Request a Refund Via

Yes / No








In Person


Get a T-Mobile Refund in the Store

If you purchased your device and a plan in a T-Mobile store, you have to return it within 14 days of the purchase to get a refund.

You have to bring:

  • Your receipt
  • The device in its original packaging
  • All additional contents

All items need to be undamaged and in good working condition.

Get a T-Mobile Refund Over the Phone

If you purchased your device or package online or over the phone, you can request a refund by calling 1-866-334-4519.

You have to return your device and make that phone call within 20 days from the date you received your order to be eligible for a refund.

It's important that you return the device undamaged and in its original packaging, together with the receipt and completed Return Form.

Can I Get a T-Mobile Prepaid Balance Refund?

No, prepaid services are not refundable.

How Long Do I Have To Wait To Get a T-Mobile Refund?

Refunds are usually issued to the original payment method, but the waiting time depends on your bank.

If you paid with a:

  • Checking or savings account, it can take up to three business days for the money to show up in your account
  • Credit or debit card, your refund will be issued within three business days from the approval date
  • Prepaid card, you may have to wait up to ten business days to get a refund because it can only be mailed by USPS ground mail

How Can DoNotPay Help You With Getting a Refund?

If you want to switch to T-Mobile and are trying to get a refund from Verizon or AT&T, DoNotPay can help with that. We can also be of assistance for a current T-Mobile customer trying to get their money back.

If any company is giving you an attitude when it comes to refunds, you should know that according to the Fair Credit Billing Act (FCBA), you have the right to initiate a chargeback on your credit card transactions. You can do this within 60 days of the purchase and for any charge over $50.

Follow the steps to get your money back:

  1. Open DoNotPay in the
  2. Click on the File a Chargeback feature
  3. Give your bank details to our chatbot
  4. Type in the name of the merchant

When you complete the process, we will fax a dispute letter to your bank and contact the company in question to inform them of your refund request. DoNotPay will also provide you with important Visa and Mastercard codes that can support your case.

DoNotPay Does More Than Handle Refunds

DoNotPay is an administrative assistant that picks up the tasks you don't want to deal with.

We take over all the hard work and present you with relevant research results, filled-out paperwork, tailored letters, and emails.

Whether you want to send demand letters to Verizon or AT&T in a small claims court before switching over to T-Mobile or to try out another service by signing up for a free trial with our virtual credit card, DoNotPay can help you do it!

Open DoNotPay in your and discover how we can help you with:

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