Understanding the ModCloth Return Policy From A to Z
Buying a product only to realize you don’t like it is not uncommon, especially when you shop online. Returning such a product can be challenging. Stores have convoluted return processes on purpose because they want to discourage customers from requesting a refund.
In this article, DoNotPay will cover the ModCloth return policy and explain all the details that you need to know before you file a return request.
We’ll also show you how to use our Item Return Request product to speed up the process and make your life easier. Once you sign up, you can use DoNotPay to file a return request with hundreds of different companies, including T.J.Maxx, JCPenney, and Gap.
The ModCloth return policy states that you have to file a return request within 30 days of the shipping date for the request to be valid.
Bear in mind that ModCloth starts counting from the day they send you the package, which means that you probably have less than 20 days to react—if you’re unhappy with the item, or it arrives damaged, you should act swiftly.
The company sets some restrictions when it comes to items for which they will accept your return request. The items you return must not be:
- Promotional items or free gifts
- Labeled as “final sale” ones
- Washed, used, worn, or stained
- Lacking any tags
They also have a list of products that are non-returnable. Those products belong to the following categories:
Since ModCloth is an online retailer, you can file a return request only online. To do so, you have to complete the following five steps:
- Visit the company’s Returns Portal page
- Enter your order number and other required information
- Print the return form and the return label
- Place your item inside a box together with the return form
- Ship to ModCloth via FedEx or USPS
The return label is free, and ModCloth will cover the shipping costs in case of a faulty or incorrect product. If the reason for your return is not due to the company’s fault, they will deduct $5.99 from your refund. The refund will be sent to the original form of payment.
If you don’t want to use the prepaid return label, you can ship the time with a different carrier. In that case, address the package to Attn: ModCloth Returns, 2250 Roswell Dr, Pittsburgh, PA 15205.
Bear in mind that there are shipping requirements for certain products. Check the table below for more info:
|You must pack them in their original shoe box without any postage stickers
|The hygienic liner must be intact
|These products must be in their original packaging
If you don’t fulfill these requirements, ModCloth will deem your items non-refundable.
If you don’t want to deal with the hassle of using the ModCloth portal and generating and printing paperwork, you can avoid the whole process. By opting to file a return request with DoNotPay’s help, you allow us to do everything on your behalf. You only need to do the following:
- using any web browser
- Navigate to the Item Return Request feature
- Answer a few questions from our chatbot
- Click on Submit
Once you ship the product to ModCloth, you can sit back and leave the rest to us as we will reach out to ModCloth regarding your return.
Once they receive the item, ModCloth takes up to 14 business days to review your request and decide on its outcome.
If you don’t want to wait that long, you can use DoNotPay’s help to accelerate the process. When you file a return request with us, you can set a date by which you want your request resolved. Then, we will include a deadline in your request, and ModCloth will have to respect it.
If you return an item to ModCloth and don’t receive a refund even though you deserve it, you can use our app to demand what’s rightfully yours. We will contact ModCloth and make sure the company respects your customer rights.
All you have to do is and follow these steps:
- Click on the File a Chargeback feature
- Select Get Protected and answer a few questions
- Click on Sign and Submit
With your e-signature, you authorize DoNotPay to deal with ModCloth and ask for the refund you deserve.
ModCloth is not the only company whose product you’d like to return as effortlessly as possible? With DoNotPay, you can forget about going to a store to file a return request or wasting time navigating confusing websites. Repeat the process above to request a return from a number of other companies, including:
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