Get the Lowdown on the Madewell Return Policy

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Madewell Return Policy—Returns Made Well With DoNotPay

Dealing with returns can be irksome, and the whole procedure can make you want to give up. If that’s how you feel about the Madewell return policy, read our guide to understand it better.

Not sure how to start the return process? Let DoNotPay handle it for you—all you need to do is sign up! With our help, you’ll learn how to return items to Madewell, its parent organization J.Crew, or any other popular retailer in a matter of minutes.

The Ins and Outs of the Madewell Return Policy

Madewell accepts returns of items purchased in stores, online, over the phone, or ordered in stores for delivery. You can return defective items and other products as long as they aren’t:

  • Used (beauty products)
  • Damaged
  • Washed
  • Worn
  • Without original liners and tags (this only applies to lingerie, bodywear, and swimsuits)

You have 30 days from purchase to return the products. You can even return international purchases.

If you wish to return gifts or merchandise purchased with cash, you must have the original gift receipt. Mail orders can be returned to stores and vice versa.

Madewell Return Policy Restrictions

Madewell doesn’t accept returns of merchandise that is:

  • Altered
  • Customized
  • Marked as final sale
  • Monogrammed
  • Vintage

If you purchased a Madewell product through a third-party seller, you must return it directly to the merchant in question following the instructions from the package because Madewell distribution centers and stores won’t accept it.

How To Return Products to Madewell

You can return products to Madewell in two ways:

  1. By mail
  2. In person

If you need any assistance with your returns, you can call Madewell customer support service at 1-866-544-1937 or send an email to To contact Madewell customer support regarding international purchases, call 1-434-385-5792 or send an email to

How To Return Items to Madewell via Mail

If you want to return products to Madewell by mail, you need to complete the online Returns form first. Make sure to include your receipt with the products you want to return and place the return slip on the package.

Mail everything to:

8150 Industrial Blvd,

Suite 250,


PA 18031

Members of the Madewell Insider loyalty program can return merchandise for free, while others have to pay $7.50 if they use the Madewell pre-paid return label.

How To Return Items to Madewell in Person

Returning a product to the store is arguably easier as you only need to bring the item in question and proof of purchase to your local Madewell store. If you need help finding the nearest one, use the Store Locator page and enter your location.

DoNotPay Can Start Your Madewell Return Hassle-Free!

Are you having issues with the Madewell return process? Let us pitch in because our Item Return Request tool can speed up the return process significantly.

Using our product is easy if you follow the instructions below:

  1. Click on the Item Return Request feature
  2. Answer our questions related to your order

We’ll customize your return request letter and mail it to the company. The letter will include a deadline for return processing, and we’ll also provide a free shipping label.

Madewell isn’t the only company we can help you return items to. If any other popular retailer is causing your trouble, read our other guides to return your products the easy way. Some of the retailers we can assist you with are:

North FaceFred MeyerTarget
American EagleLands’ EndWayfair
NordstromMicro CentereBay
REIHobby LobbyCostco
SHEINVictoria’s SecretWalmart
Macy’sFamily DollarBig Lots
Brandy MelvilleSephoraWorld Market
Banana RepublicBed Bath & BeyondWhole Foods

How Long Is the Madewell Return, Exchange, and Refund Processing Time?

Once they receive a return request, Madewell takes about two weeks to process it. After the processing is complete, you’ll receive confirmation via email. If you file a refund request, you’ll receive the money to the original payment method within five business days.

If you wish to exchange the item in question, you can do it by:

  • Bringing the item to the store
  • Returning the original product via mail and ordering a new one online

Rely on DoNotPay and Request a Refund From Madewell in No Time!

Confused by the Madewell refund process? DoNotPay can make this procedure much easier and faster for you with our File a Chargeback product. You only need to take four steps to request your money back:

  1. Click on the File a Chargeback
  2. Answer the questions regarding your purchase
  3. Sign and submit the form

Send Demand Letters To Madewell in Small Claims Court With Our Help!

If Madewell refused to issue a refund or wronged you in any other way and you want to take action, look no further. We can assist you in gathering the required paperwork, writing your demand letter, filling out court forms, and much more!

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating documents, notarizing them, and faxing them—DoNotPay can do it all.

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You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.

Want your issue solved now?