ByEverything You Need To Know About Getting an eBay Return Label
eBay is a veteran when it comes to online sales, so it’s no surprise that its return process is streamlined. When you start reading the eBay return policy, you can get confused by some parts of the process, though—like getting or sending the shipping label.
We will help you get your hands on an eBay return label in mere minutes! If you decide to take a hassle-free road to returning an eBay item, you can choose our nifty Item Return Request product!
How Can You Get an eBay Return Label?
If you purchased a product on eBay and you want to return it for some reason, you need to initiate the return process using one of these methods:
| Can You Initiate an eBay Return Via | Yes/No |
| DoNotPay | Yes |
| No | |
| Phone | No |
| No |
Based on the seller’s terms, you can get a refund or exchange the item for another one. You must ship the product back to the seller first, though—and this is the part where you need a return label.
When the seller accepts your return request, you will receive a shipping label in one of the following ways:
- The seller will send the label
- eBay will send the label
- You’ll need to purchase the label directly from a carrier
The seller’s return terms should specify who provides the label.
After your return gets accepted, you’ll receive an email from eBay titled Send the Item Back that will clarify how you’ll get the label and by when you need to return the item.
How To Print a Return Label on eBay
Once you receive the shipping label, you’ll need to print it out and place it on the outside of the box you'll return your items in.
To print the label, take these steps:
- Go to the Purchase History page
- Look under the Returns and Canceled Orders section to find the item you want to return
- Click on View Return Details
- Select Print Label
If you are covering the shipping costs, you’ll have to purchase the label yourself. Both the shipping cost and the label fee will be deducted from the refund or charged to your PayPal account. Also, keep in mind that you need to have a PayPal account to print the label, even if the seller ends up paying for the shipping.
After you print the label, check if the barcode is clear enough for scanning. If it is, tape it to the outside of the box and drop the package off at your local post office or any other carrier location.
Who Pays for Return Shipping on eBay—Other Factors
Who will end up paying for the return shipping costs depends on several factors.
The seller will pay for the shipping if:
- The item doesn’t match the description
- The item arrived damaged
- The seller states that they offer free returns
- The item is faulty
- The seller sent the wrong item
The buyer will need to cover the shipping costs if:
- You ordered the wrong item
- The product isn’t what you had hoped for, and the seller doesn’t offer free returns
- You changed your mind
How To Send a Return Shipping Label on eBay
If you are an eBay seller, here’s how you can send the buyer a return shipping label:
- Include the shipping label with the package when sending the item
- Send the label using the Return Request option
In case you’ve provided the label with the original item, inform the buyer by taking these steps:
- Go to the View Return Details section
- Choose your carrier
- Enter the tracking number
- Type a message to the buyer
- Tick the box that says I provided a return label with the original item
To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps:
- Go to the View Return Details section
- Click on Send an eBay Shipping Label
- Confirm the return address
When sending a package using an eBay return label, you’ll have to opt for USPS First-Class or Priority Mail. If you want another carrier, you’ll need to provide your own return label. Here’s how to do that:
- Choose Upload a Shipping Label
- Click on Upload the Image icon
- Select the label you want to send
- Choose your carrier
- Enter the tracking number
Make sure that you add the label and the tracking details to the buyer’s Return Request form as well.
Do You Want To Skip the Hassle? Use DoNotPay!
DoNotPay is a great tool for handling every part of the return process. The main advantage of using our app's Item Return Request product is that you’ll get a free return shipping label!
We will ensure that your return process is stress-free, and you’ll only need to do the following:
- Navigate to the Item Return Request product
- Answer the chatbot’s questions
- Submit your return request
Once you get that done, DoNotPay will create and send a custom return request letter. The process won't take much of your time because we'll add a deadline by which eBay needs to resolve the issue.
DoNotPay Is the Solution to Mundane Returns
Our services aren’t limited to eBay returns. If you , you can forget about complicated return procedures. We can help you return damaged, faulty, or wrong items to many retailers, including the ones listed below:
- Walmart
- Ulta
- Costco
- Nordstrom
- Sephora
- Target
- Macy’s
- SHEIN
- Kohl’s
- Wayfair
- REI
- Zales
- Sears
- Bloomingdale’s
- J.Crew
- Urban Outfitters
- ROMWE
- Saks Fifth Avenue
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