Understanding the eBags Return Policy—How Can DoNotPay Help?
Returning a product you’re not happy with and getting a refund should be as easy as ordering the item—but it never is. If you’ve made an unsatisfactory purchase with eBags, you’ve come to the right place.
DoNotPay has gone over the eBags return policy so you don’t have to, and we’ll explain all the details in this article. More importantly, we’ll present you with a way to speed up the return process. If you want to make a return request to eBags, as well as HP, Sears, PetSmart, and many other companies, you can do so in a matter of minutes by using our app.
Since eBags is an online bag retailer, the only way you can make a return request is online. According to their return policy, you have to make a request within 30 days of the shipping date.
If you want your request to go through, you need to meet the following criteria:
- You must send the product back in its original packaging
- All hang tags must remain in place
- The product must be unused, unstained, and unwashed
You have the right to request a return if:
- You received a damaged or incorrect merchandise
- You’re unsatisfied with the product
Regardless of the reason, the process for making a request is the same.
Every shipment eBags sends comes with a pre-paid return label to make the process easier for you. Bear in mind that you’ll need your order number to make the request. If you don’t have it, you can contact eBags via their email address (firstname.lastname@example.org) or chat support for help.
To make a return request on the eBags website, you need to take the following steps:
- Go to the Online Return Center to create a request
- Locate the order using your customer information and order number
- Choose the reason for the request
- Print out the return authorization paperwork and place it inside the packaging together with the pre-paid return label
- Ship the product back to the point of purchase (not to eBags’ fulfillment center)
After that, you have to wait for the shipment to reach its destination and for eBags to review your request.
You will not receive the full price you’ve paid for the bag you’re not satisfied with. You’ll be the one covering the costs of the pre-paid label you use to create the request. The price of the label varies depending on the product:
- Non-travel item—$9.99
- Travel item—$14.99
The company will deduct the cost from your refund.
They may also reduce your refund if the product you’re returning was a part of any promotion.
If the reason for your request is a faulty product and eBags accepts your request, they will cover the shipping costs. You will still have to pay the shipping fee if they deny your request.
You can make your life easier with DoNotPay. With our app, you don’t have to deal with all the hassle of making a request and handling the paperwork that comes with it.
All you need to do is go through the following four steps:
- Use your browser and sign up for DoNotPay
- Navigate to the Item Return Request section
- Answer a few questions
- Send the request
The rest is up to us! All that’s left to do from your side is to ship the product, and that’s it. We will handle all the communication with eBags on your behalf.
Once your product reaches eBags, their customer service will start handling your request. According to their policy, they need up to 14 business days to review your request and notify you of the outcome.
If they accept your request, they will send you the refund. The company will use the same bank account information you used when you made the purchase.
Getting a refund is the only available outcome of a resolved request. The store does not accept any exchanges. If you want a different bag, you’ll have to place another order after receiving a refund.
The good news is, DoNotPay can help you with the waiting period as well. While filling out your request, you can specify by which date you want your return request to be resolved, and we will notify eBags about the deadline.
DoNotPay allows you to file return requests with a wealth of companies, both brick-and-mortar and online ones, as follows:
|Google Store||REI||Dollar General|
|Urban Outfitters||AutoZone||Motherhood Maternity|
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