Understanding the Boohoo Return Policy

Item Return Request Understanding the Boohoo Return Policy

A Rundown on the Boohoo Return Policy

Were you happily waiting for your Boohoo order to arrive only to realize the products are damaged or not the ones you ordered? DoNotPay made this guide so you can learn how the Boohoo return policy works and how to get your money back as soon as possible!

Besides Boohoo, we can help you return your faulty products to plenty more companies as soon as you sign up for our robot lawyer app!

The General Terms of the Boohoo Return Policy

If you receive the wrong or faulty product, you can return your item for a full refund within 28 days of purchase.


Boohoo does not offer exchanges, but you can return your item and place a new order to get the size and color of the item that you want.

Boohoo won’t accept your return request if:

  • You wore, used, washed, or damaged the products
  • The items don’t have the original labels still attached
  • You tried on your Boohoo shoes outdoors

How Can I Report a Faulty Delivery to Boohoo?

If you receive a faulty product, you can contact Boohoo customer support by sending a message through:

  • Instagram
  • Twitter
  • Email
  • WhatsApp

To ensure that Boohoo solves your issue as soon as possible, include the following order information in your message:

  • Full name
  • Order number
  • Product name and code
  • Photographic evidence
  • Description of the damage

You can find the name and code of your product on the order confirmation you received upon purchase.

Exceptions to the Boohoo Return Policy

Due to their delicate nature, the following Boohoo products have a more strict return policy:

Product Category Return Policy
Pierced jewelry You can return these items only if you haven’t opened the package
Underwear and swimwear Underwear and swimwear are eligible for returns if you haven’t removed the hygienic seal
Accessories, beauty products, and fashion facemasks You can’t return any of these products because of hygienic reasons

How To Return Your Damaged Products to Boohoo

To return your items to Boohoo:

  1. Repack your items in a sealable, waterproof, and non-see-through container
  2. Log in to the returns portal by entering your order number and email or the last four digits of your phone number
  3. Select the items in question
  4. Enter the reasons for your return
  5. Print the return label
  6. Ship the items

Boohoo doesn’t offer free returns for residents of the United States—you will have to pay a $4 shipping fee. You will get a confirmation email when the company receives your package. That email will include a tracking number, using which you’ll know where your return package is at all times.

Need To Return Your Items to Boohoo? Free Returns Are a Few Clicks Away With DoNotPay

DoNotPay can help you return your items to Boohoo for free and with no fuss! For every return you make through our app, you will receive a free return shipping label so you don’t have to worry about paying shipping fees.

To initiate your return request to Boohoo:

  1. Sign up for DoNotPay
  2. Find and click on our Item Return Request product
  3. Answer a few short questions about your Boohoo order
  4. Submit the request

After you submit the request, print your shipping label and ship your package, and you’re good to go! DoNotPay will generate a demand letter using the answers you provided and mail it to Boohoo. Another benefit of using DoNotPay is that we make sure you receive your money back as soon as possible by adding a deadline by which Boohoo should process your return request.

Our app can also help you return your products to companies such as:

Costco eBay Ulta REI
Walmart Macy’s Kohl’s SHEIN
Nordstrom Target Wayfair Sephora
Zara Bed Bath & Beyond Lululemon Torrid
Barnes & Noble JCPenney Hobby Lobby Sam’s Club

How Long Does It Take for Boohoo To Process My Return?

After your package arrives at the Boohoo warehouse, the contents will undergo a quality check. The company should process your return request within 14 days from the moment you send it. If Boohoo determines that your request is valid, it will issue a refund to your original payment method. It might take about seven days for your bank to credit your account.

Request a Refund From Boohoo in a Flash Using DoNotPay

When Boohoo accepts your return request, you can use our app to demand a refund with ease. Open DoNotPay in your web browser and follow these steps:

  1. Select our Chargeback Instantly feature
  2. Click on the Get Protected button
  3. Answer a few short questions about the refund you want
  4. Click on Sign and Submit

We have answers to all common questions, including what consumer rights for refunds are and whether Fashion Nova gives refunds. You can also check out how to get a refund from companies like:

Is the Company Refusing To Cooperate? We Can Help You Get Justice

Is whatever company you’re dealing with not being a good sport? Don’t worry—the world’s first robot lawyer is here to help. Our app can prepare all the necessary paperwork and provide guidance if you want to sue the company in small claims court.

We can also help you draw up any legal document you need for the case, have it notarized by an online notary, and fax it to anyone in a matter of minutes.

If you want to get revenge on tiresome robocalls or report a stalker or harasser, you can rely on DoNotPay.

Anything Else We Can Do for You?

Our AI-powered app is versatile—you can complete many tiresome, daunting tasks that you wouldn’t want to tackle by yourself. You can use DoNotPay to:

If you want to get access to all of our nifty products, sign up now!


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