Does Fashion Nova Give Refunds? With DoNotPay, The Answer Is Yes!
Fashion Nova is a quick-to-market apparel and lifestyle brand based in Los Angeles. They have five retail stores in Southern California and offer collections for women, men, curvy figures, and kids. The fact that it was the most-searched fashion brand on Google in 2018 attests to its incredible popularity.
This brand was affiliated with some of the most famous celebrities, including Cardi B and Kylie Jenner, even though their prices belong to the lower end of the spectrum. Fashion Nova has been notorious for its refund policy resulting in charges from the Federal Trade Commission (FTC). In 2020 it was ruled that the company must pay $9.3 million for consumer refunds.
Fashion Nova Refund Policy
Fashion Nova currently offers store and online returns, but it doesn’t allow refunds to the original form of payment. The only available option at the moment, despite FTC complaints, is a store credit in the form of an E-Gift Card code. Store credits don't include the original shipping costs.
According to their current policy, to receive a refund, you must return the purchased items within 30 days from the delivery date, with an order packing slip included. If you receive a damaged or incorrect piece of clothing, you must report it in seven days from the delivery date.
Items can be returned if they’re not worn, washed, and still have original tags. Return shipping costs are handled by customers, as per their Online Returns Policy page.
How to Get a Fashion Nova Refund With DoNotPay?
You can think of DoNotPay as your team of AI lawyers, always ready to assist with various bureaucratic issues, including refund requests from almost any company. We provide you with a fast and easy method to get your money back, even when the company is difficult to work with, and their refund and return policy has you jumping through hoops.
DoNotPay’s methods are based on the Fair Credit Billing Act of 1974, which allows consumers to dispute credit card charges within 60 days from the moment of purchase. Our app can help you avoid wasting time on calling or exchanging emails with customer service reps who refuse to budge. The process is simple and straightforward:
- Set up a DoNotPay account in a web browser
- Select Chargeback Instantly
- Provide information about your bank
- Answer a few questions about the Fashion Nova charges you want to dispute
- Verify your identity and sign the claim to finish
After you hit the Submit button, DoNotPay will prepare and send a dispute letter to your card issuer and the merchant. Our app can also prepare a letter with the most important Visa and MasterCard codes and regulations to ensure that the dispute is resolved in your favor.
Alternative Methods to Getting a Fashion Nova Refund
Fashion Nova won’t give you your money back, but if you’re satisfied with the store credit, you can check the available refund options in the table below:
Can you request a refund via
Yes / No
Getting a Fashion Nova Refund on the Website
To get the Fashion Nova store credit in the form of an electronic gift card, you will have to return the items first. You can start the return process on their website:
- Open the Online Returns Portal page
- Provide your email address and the order number
- Hit Next and select the items you wish to return
- Include reasons for the return
- Confirm your selection and the shipping address
- Provide the payment details for the return shipping label
- Print out the shipping label when your payment goes through
- Prepare your package and the packing slip and ship it
The shipping address for Fashion Nova returns is Fashion Nova, 12588 Florence Ave. Santa Fe Springs, CA 90670.
Getting a Fashion Nova Refund in a Store
If you purchased clothes or shoes from Fashion Nova on their website, you can also return them at one of their retail locations:
- Find which Fashion Nova location is the closest on their Locations page
- Check the business hours online or over the phone
- Take the items you want to return with the original packaging, paperwork, accessories, and tags
- Talk to the salesperson about your store credit
Store credit received in their retail locations will be on a physical gift card that can be redeemed for in-store purchases only, even if the original payment was made online.
Potential Issues With Fashion Nova Refund and Return Policy
One of the biggest issues you may encounter is that this company doesn’t process refunds in a traditional sense, but only issues store credit. While we wait for this policy to change, you can use DoNotPay to start a credit card dispute.
If store credit is acceptable for you, you still might run into various obstacles regarding conditions of Fashion Nova returns. If you purchased an item whose price ends in $ .00, .96, .97, or .98, you won’t be able to return them as they are considered final sale. You should also be aware of numerous items that qualify as non-returnable:
- Any store-bought items
- Clearance items
If you bought men’s clothes or dresses, you can only return them using the online method.
How to Check the Status of Your Refund Request?
Fashion Nova refunds depend on the returns. Considering your location and time of the year, it might take several days or more for the return shipment to reach the company. Make sure to keep your tracking information, and if you need to check whether Fashion Nova received the parcel, you can contact them via their Online Request Form.
How Long Do Fashion Nova Refunds Take?
Once the items are returned to Fashion Nova’s distribution center, it usually takes them five to seven business days to process the returns and issue your store credit. If you return the items to a store, you should receive your gift card as soon as the return is accepted.
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