Discover How To Return DirecTV Equipment the Easy Way
Have you changed or canceled a DirecTV service and want to return unnecessary equipment? Returning DirecTV devices often leads to waves of confusion. Users have trouble understanding the company’s return policy, and customer service representatives are not always helpful. Use DoNotPay to learn how to return DirecTV equipment effortlessly and convert the painful return process into a five-finger exercise!
When you activated the DirecTV service, you accepted the terms and conditions and agreed to return their products. If you do not return them within 21 days of the change or disconnect date, the company may charge you up to $45 per standard receiver or $135 per DVR. Avoid the charges by returning all the items the right way, including:
- DirecTV receivers
- Remote controls
- Wireless access point
After changing or canceling the service, DirecTV should have sent you a letter or an email letting you know which pieces of equipment you should send back. If you have not received it, call customer service at 800-531-5000. Based on what they tell you, follow one of the return procedures below.
If they ask you to use FedEx or UPS, the return process is supposedly simple—you do not even have to pack your equipment. Here’s how it goes:
- You bring your devices and account number to a FedEx Office or a UPS Store
- They send them back at no charge
- You get a return confirmation receipt
If you cannot find your account number, look it up on any DirecTV bill.
Delivery companies sometimes lose packages—we suggest that you track your FedEx package or UPS shipment to make sure it arrives safely. If DirecTV does not receive it on time, you can get charged—see what to do if UPS does not deliver a package or FedEx is taking too long to deliver!
If customer service directs you to the website, you will have to request a recovery kit—a box for your devices and detailed instructions on how to return the DirecTV box. The process includes:
- Packing up all the pieces of equipment
- Attaching the DirecTV return shipping label
- Handing the kit to your mail carrier or dropping it off at a USPS office
We also recommend tracking the package to avoid unwanted charges if it does not reach its destination!
If you signed up for a new DirecTV service, use the materials from its box to pack up the old pieces of equipment. Here’s what you need to do:
- Tear off the bottom tab on the prepaid DirecTV return shipping label
- Attach it over the original labels
- Drop the parcel off at a post office or a FedEx location
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Avoid all the fuss of going through dozens of steps with the help of DoNotPay’s feature! We can make the DirecTV return process smoother—follow our simple steps:
- Open DoNotPay using any web browser
- Locate Item Return Request
- Provide responses to several questions
- Include photos if necessary
- Submit your request
Done! DoNotPay will use the information from your request to write a letter to DirecTV on your behalf and add a deadline so that they process the request on time. We will also get you a return label and allow you to send the package back free of charge!
If you are returning DirecTV equipment because of a service change, DoNotPay can assist you in lowering your DirecTV bill once you start using the new service. If the new package does not meet your requirements, use DoNotPay to cancel DirecTV in no time! You can also go straight for its owner and cancel AT&T.
Our guides provide the ins and outs of many companies’ return policies—check them out for additional information:
The world’s first robot lawyer is here to guide you through the refund process, too! DoNotPay can help you get a:
Demand your money back effortlessly by taking the following steps:
- Access DoNotPay via any web browser
- Click on Chargeback Instantly
- Tap Get Protected
- Answer several questions
- Sign and Submit
If DirecTV has wronged you, DoNotPay can check if your complaint is suitable for small claims court and guide you through the process. Find out all about suing DirecTV or see how to sue AT&T in small claims court using our feature! Our efforts have been recognized by the ABA, and DoNotPay received the 2020 Brown Award for Legal Access.
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