A No-Nonsense Way to Get a DirecTV Refund!
DirecTV is a satellite-TV subscription service offering access to over 65,000 shows and movies. The company is also a subsidiary of the telecom giant AT&T, known for its impressive range of services and a dreadful customer service practice.
If you are an unsatisfied DirecTV customer looking for a way to get a refund from the company, you may not be thrilled about the prospect of chatting with an AT&T agent for hours.
Use DoNotPay to request a refund, and you won’t have to deal with any nonsense.
DoNotPay Gives You a Direct Way to Get a DirecTv Refund
Don’t want to spend hours talking to a phone bot or a very rude AT&T employee to get your money back?
You don’t have to! Use DoNotPay to request a DirecTv refund, and you won’t have to talk to anyone.
Here is how:
- Access DoNotPay from your web browser or download it on your iOS device
- Tap the Chargeback Instantly feature
- Provide your bank details to our chatbot
- Type in DirecTv as the merchant
- Follow the steps to complete the process
According to the Fair Credit Billing Act (FCBA), you have up to 60 days to dispute a charge on your credit card, so make sure to use DoNotPay within that time frame.
As soon as you complete the steps, DoNotPay will fax a dispute letter to your bank and provide you with Visa and Mastercard codes that will help build your case. We can also send a refund request letter to DirecTV on your behalf.
What Does the DirecTv Refund Policy Cover?
DirecTv offers refunds, but the details depend on what you want to get a refund for.
Are There DirecTv Refunds for Overpayment on an Active Account?
If you have an active account and paid more than you should have, DirecTv will apply a credit to your next bill.
You can get a refund instead of credit if you apply for it.
Can I Get a DirecTv Refund if I Cancel My Account?
DirecTv doesn’t offer prorated refunds, except in specific cases. The company also considers every refund request individually and may grant a refund if they determine they should.
Here are some general rules:
- You can’t get a prorated refund for a monthly subscription. Once you cancel, you can use your service until the last day of the current billing cycle
- You can get a prorated refund for unused months for a prepaid multiple-month subscription
- There are no refunds for seasonal sports subscriptions after the season starts
- If your account has a balance due to overpayments, you will get a full refund
- If you sign up for a two-year contract and cancel earlier, you will not get a refund because this is not a prepaid service. You will have to pay an early termination fee for the remaining time
- You may get a refund for any deposit you paid when signing up, but it depends on whether DirecTv is satisfied with your payment history
Can I Get an AT&T Now (DirecTV Now) Refund?
AT&T Now, formerly known as DirecTV Now, is a prepaid monthly streaming service. Since you pay for each month in advance and are not under any contract, you can cancel anytime.
If you decide in the middle of the month that you don’t want the service anymore, you’re out of luck because you cannot get a refund for partially used subscriptions.
Getting a DTV Refund—What Are My Options?
DirecTv doesn’t offer an option to request a refund online or via email, so your only chance is to contact their customer support.
The process varies depending on whether you want a refund for a balance on your active account, or you canceled your subscription and want your money back.
Getting a DirecTv Refund for a Balance on an Active Account
If you were overpaying or the company charged you more than they should have, you can get your money back.
It’s important to note that you have to contact Customer Service at 800-288-2020 before your outstanding balance is credited to your next bill. When calling, prepare all necessary documentation: your account info, the details of the payment in question, and your contact details.
Getting a DirecTv Refund for a Canceled Account
For canceled accounts, the remaining balance should be returned automatically to your original payment method—whether it’s a deposit, overpaid bill, or payment for a prepaid multi-month subscription.
If you don’t get your refund within 60 days of canceling your account, you have to contact DirecTv. You can do this in two different ways: by calling the customer service or initiating a chat on the website.
If you choose to contact the customer service over the phone, call them at 800-288-2020.
If you decide to ask about your refund via chat, here is how to do it:
- Go to the AT&T website
- Click the Support button in the header
- Click on the DirecTv link in the TV box
- Select the Contact Us tab under the title of the page
- Scroll down until you reach the Prefer to Chat? section
- Click the Chat button
- Follow the chatbot’s prompts to learn about your refund
How Long Does It Take for DirecTv to Refund a Payment?
AT&T needs between 45 and 60 business days to process your refund.
If they decide in your favor, you might have to wait up to ten additional days for the money to land on your credit card.
Can You Request a Refund Via
Yes / No
Website (Live Chat)
How Else Can DoNotPay Help You With Your DirecTv Refund?
If you tried everything to get your money back and ended up in a dead-end, we can help you make things right.
We make this process simple by taking over all the hard work—drafting demand letters, filling out legal paperwork, and preparing you for your day in court.
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