ByWhere Is My Package—How To Track Your Parcel and Get a Refund for It With Zero Fuss
Tracking down a package can sometimes be a real hassle—starting from finding a tracking code on the parcel to deciphering status updates you don’t understand.
You don’t have to wonder “Where is my package, and when will it arrive?”—we prepared a detailed guide on locating your items successfully and dealing with all potential issues. You will also learn how can work in your favor when filing a complaint or a refund claim for lost UPS, USPS, or FedEx deliveries and late or damaged parcels!
How Can I Track My Package?
The most common method for pinpointing the location of your package is using couriers’ online tracking systems. These apps are usually found on the shippers’ websites, and they allow the recipient to track down up to 30 parcels at once.
To find out where your order is, you need a tracking number—a unique ID code of the package with as many as 40 digits. In most cases, if you can’t find it, you can use the following:
- Barcode
- Door tag number
- Reference number
- Transportation control number (TCN)
The procedure is often simple and includes the following steps:
- Go to the courier’s website
- Find the tracking section on the homepage or search the website for it
- Enter the tracking number or any other accepted code
Once you hit the Search button, you should be able to see the newest status of your delivery and all previous updates from the moment it was sent.
What if I Don’t Have a Tracking Number?
The best way to locate your package without a tracking code and other acceptable alternatives is to contact the customer support of the courier. Explain the issue and be ready to provide them with more details—the shipping address, the name of the sender, your phone number, and so on. The info you disclose will help them determine the status or location of your package.
A Rundown on Package Status Updates
Package status terminology can vary slightly from shipper to shipper. The following table represents an overview of the most common updates you can get from the courier:
| Status | Explanation and Solution |
| In transit | ‘In transit’ means that your parcel is being processed at the given moment and that it hasn’t reached the post office yet. Don’t despair if this seems too vague. Once it reaches the facility, you will get additional tracking info |
| No access/Delivery attempted | You will get this update if the courier has tried to deliver the parcel but couldn’t do it because:
If this happens, the courier often reschedules the delivery for the next working day. In case this status lasts for more than 24 hours, you should raise a claim with a courier and check the whereabouts of your parcel. At times, the deliverer may leave a notice so that you can pick up the package at the local post office |
| Delivery status not updated | You know that your package reached the post office, but there were no updates since the last time you checked? This means that it hasn’t been processed for delivery yet, which is why you should be patient and wait to get the next update. If you don’t have any by the end of the next business day, you should contact the courier |
| Delivered | If the status of your UPS, USPS, or FedEx parcel says ‘delivered,’ but the package isn’t in your mailbox, there may be a few reasons for that:
It’s recommendable to wait for at least 24 hours before you contact the courier. If there aren’t any changes, they will raise an investigation and help you locate the order |
How To Know Which Post Office Has My Package?
In case of unsuccessful deliveries of the parcels that require a signature or physical presence of the recipient, packages usually get returned to the post office. In most cases, they end up in the nearest courier’s facility.
If you aren’t sure what object that is, you can check the notice from the deliverer if they left any—it should contain the exact location of your package. Without notice, it’s best to contact the designated mail carrier and ask them where they took the parcel after a failed delivery attempt.
The Courier Says My Parcel Got Lost—What Should I Do?
If you raise an investigation with the courier and they inform you that your parcel got lost, you may be entitled to get your money back. Different shippers—USPS, FedEx, Amazon, and others—propose different ways to apply for a refund. The most common ones are:
- Contacting customer support via phone or email
- Sending a letter to the official address of the courier
- Visiting the nearest post office and completing specific forms
- Completing an online refund claim on the official website of the shipping company
Make the Courier Return Your Money Stress-Free With DoNotPay
Filing a compensation claim if your order gets lost or arrives faulty is usually an exhausting procedure, but DoNotPay can make it simpler and less burdensome! We created an AI-powered system that reports missed or damaged packages and raises a refund claim in the blink of an eye. You won’t need to contact customer support representatives or waste your time in long queues in the post office—we will do everything in your stead!
Here’s how this feature works:
- and log in to it
- Choose Late Refund Delivery
- Pick the courier
- Provide more details about the parcel—tracking code, estimated delivery date, sender’s address, or any other required info
We will generate a complaint letter and a refund request and forward them to the courier. This way, the procedure will be completed within minutes!
Reading through our learning base can help you find out how to deal with:
- DHL shipments on hold
- Wrong orders sent by Amazon
- eBay orders that aren’t received yet
- Late UPS, USPS, FedEx, and Amazon deliveries
- Packages from various shippers that got delayed in transit
- Filing insurance claims with FedEx, USPS, and UPS
How Else Can DoNotPay Be of Assistance?
DoNotPay will help you take care of your item delivery problems and send a delivery refund request in your stead, but we can do so much more along the way. Use our app to find out how you can return an unwanted item to any company or get a refund for any service.
Not only can we clear a path to your rightful refunds, but we can get you the cash that's left on your gift card balance and secure any compensation you deserve. Use our app to get compensation for:
- Poor in-flight Wi-Fi or canceled or delayed flights
- Violent crime expenses
- Spam emails if there's a class action against the sender
- Clinical trials participation
- Workplace discrimination
- Persistent robocalls or robo texts
How To Use DoNotPay the Right Way
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