Amazon Package Sent to the Wrong Address? Here's What To Do

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Amazon Sent Package To Wrong Address? Here's What To Do!

Waiting for an item you ordered online to arrive only to find out that Amazon sent the package to the wrong address is infuriating. If you’re unsure what to do, we’ll show you how to track your package and request a late delivery refund in minutes with our app!

We save your time and nerves by doing everything in your stead and getting your money back hassle-free.

Why Was Your Amazon Package Sent to the Wrong Address?

Before taking steps to solve your issue, check out the most common reasons your package was delivered to the wrong address in the table below:

You recently movedIf you moved and forgot to update your address, the courier most likely dropped off the package at your previous residence. To update it:
  1. Go to Your Addresses
  2. Select Add address
  3. Edit or delete your address and set it as default by clicking the link underneath it
Incorrect addressYou misspelled your street name or apartment number
Courier’s errorSometimes, the courier might misread the address and deliver your package somewhere else

What To Do if Amazon Sent the Package to the Wrong Address

If you think that your Amazon package was sent to the wrong address, you should:

  • Track it down to verify the status of your package—To track your parcel, sign in to your Amazon account and:
    • Go to Your Orders
    • Choose the order you want to track
    • Click on Track Package
  • See if your neighbors received it in your stead—There’s a chance that your package was misdelivered to your neighbor. You should check with them before you decide to take further action
  • Look around the delivery area—The courier might have left the package or notice of attempted delivery at your porch, garage way, or back door while you weren’t home
  • Contact Amazon—Once you’ve confirmed that your package was delivered to the wrong address, you should report the issue to Amazon
  • Use DoNotPay and get a refund—If you don’t want to waste time talking to customer service or filing a request, use DoNotPay and get a refund in no time

How To Avoid the Wrong-Address Situation

Here’s what to do to receive the package at the correct address:

  • Track your package regularly
  • Double-check the address when ordering an item
  • Insure the package to protect it from getting damaged or lost if it is supposed to be shipped with USPS, FedEx, or UPS. DoNotPay will help you with our Insurance Claims product if things take the wrong turn

Amazon Sent My Package to the Wrong Address—Can I Get a Refund?

You have two options to report your problem to Amazon and get a refund:

  1. Amazon website—You can explain your problem to the chatbot or:
    1. Sign in to your Amazon account
    2. Go to Your Orders
    3. Locate your order
    4. Select Problem with order
    5. Choose Request refund
    6. Type in your problem in the text box
    7. Hit Submit
  2. Phone—Call 00 1 206-922-0880 and explain to Amazon’s customer support representatives that you would like a refund

The most efficient way to get a refund is to and use our Late Delivery Product. We’ll file a claim in your stead and get your money back in a matter of minutes!

How Can DoNotPay Help if Your Amazon Package Went to the Wrong Address?

Our Late Delivery Refund tool helps you request a refund in a matter of clicks. Here’s how to use it:

  1. from your preferred browser
  2. Find the Late Delivery Refund product
  3. Select the courier and provide details about the shipment
  4. Submit

We will automatically file a claim to the courier’s claims department in your stead, so you won’t have to waste time talking to customer service representatives or filling out forms.

DoNotPay Offers Helpful Delivery-Related Articles

If you ever face delivery issues, DoNotPay’s tips come in handy. Check out what we can help with in the following table:


Check Out the Scope of DoNotPay's Services

DoNotPay is capable of way more than handling late or missed deliveries. We are experts in securing refunds and chargebacks, gift card cash backs, airline compensation, as well as making returns on unsatisfactory purchases. We have a way of dealing with hard-to-reach customer services and hard-to-get-out-of mailing lists.

If you need to deal with important paperwork, our app can assist you every step of the way. We can draft documents for you and show you how to write them yourself; we can connect you with a remote notary who can notarize your documents 24/7; we can also help you send the docs to any recipient using our convenient online fax functionality!

For a full scope of our services, check out our learning center.

Stay Safe at Home and Enlist DoNotPay To Do Your Bidding

It's not easy to keep tabs on your obligations during these trying times ridden with uncertainty. That is why DoNotPay has developed numerous features to help you cross tasks off your list while staying safely in your home. Here's what else you can get done from the comfort of your armchair through our app:

Frequently Asked Questions

How to return an Amazon package that was delivered to the wrong address?

You can return an Amazon package that is not yours by reporting the package online here. Otherwise, you can contact Amazon's Customer Service to report the issue to their investigation team.

What can I do if Amazon delivers to the wrong address?

If Amazon delivered your package to the wrong address, you can request retrieval at the wrong address, request a replacement, or request a refund of your order here.

How to report an Amazon package that was delivered to the wrong address?

You can contact Amazon's Customer Service here to request retrieval at the wrong address. This way, Amazon will arrange for a driver to pick up the package and deliver it to the right address.

What to do if Amazon delivered to an old address?

Contact Amazon's Customer Service at (888) 280-4331 to open a case for retrieval at the wrong address, or you can request a refund.

What to do if I received someone else's Amazon package that was delivered to the wrong address?

If you received someone else's Amazon package or an unsolicited parcel, it can be a scam called "brushing". You should immediately report the package online by going to the Report Unwanted Package form. Equally, you can contact Amazon's Customer Service for assistance in reporting the issue to the investigation team.

Want your issue solved now?