FedEx Says Delivered, but No Package in Sight—How To Solve
When expecting a parcel shipped by FedEx, at times, you may get a notification saying your order has been delivered but find nothing in your mailbox. Despite being an inconvenience, these cases are quite common in the world of shipping.
What’s wrong if FedEx says “delivered”, but no package was handed to you? Find out where your parcel is, how to act if it turns out that your FedEx parcel is late or lost, and how report it and get compensated!
When you’re not sure what happened to your package or if it takes too long to arrive, you should track it first. You will need a tracking code or a transportation control number (TCN). A FedEx Office order number or a door tag code are also acceptable.
There are four ways to check the delivery status:
- Using the FedEx online tracking service
- Downloading the FedEx Mobile app and inputting your tracking details
- Calling customer care service at (800) 463-3339 and saying track my package
- Sending a text message containing follow and your door tag code to 48773
If you can’t find anything in your mailbox even though the status update says “delivered,” there’s still a chance that your parcel is somewhere around. Here’s what you can do before reporting an issue:
- Check other areas around your home—If you live in a house, look around the mailbox, front door, and the other parts of your yard. The deliverer may have left the package in a safe place, such as a porch, back door, or carport
- Ask your neighbors if the parcel has been delivered to them by mistake—At times, if the house or flat number isn’t visible, the parcel may end up at your neighbors’
- Reach out to the person who was supposed to bring the parcel—Many shippers provide recipients with the deliverer’s contact information. Calling the delivery person and checking the whereabouts of your package may solve the issue fast
- Wait for a day or two—In some cases, the status changes to “delivered” too early—even before the package reaches the recipient
Once you are sure that the parcel didn’t arrive, you should contact FedEx and inform them about the problem. Disclose all required shipping details—your full address, tracking number, or any other necessary info. The company’s representative should start an investigation and get back to you when they have any updates, usually within a few days.
FedEx announced that—starting from April 6, 2021—customers can demand refunds only for late packages shipped with:
- FedEx International First
- FedEx First Overnight
- FedEx International Priority
- FedEx International Priority Freight
- FedEx Priority Overnight
- FedEx Standard Overnight
The money-back guarantee for all other services is suspended until further notice.
Here are the ways to request a refund from this courier:
|FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
If FedEx confirms that your package got lost, you can file a claim with them. Here’s how to do it:
- Visit the official website
- Pick the Support tab and click on File a Claim
- Complete an online form by entering the necessary details
- Attach the supporting documentation
- Submit the claim
This option also helps when a FedEx parcel gets damaged in transit or some items are missing from it. Certain limitations may apply, which is why it’s advisable to always check the latest insurance information.
Getting a damaged parcel or finding out that your long-anticipated order got lost on the way can be quite frustrating. Instead of wasting hours on hold trying to reach customer service to demand your money back, use DoNotPay and request a refund from FedEx, USPS, or Amazon in less than five minutes!
Our Late Delivery Refund service helps you inform the courier about the problem and raises a refund claim in your stead. Once you provide us with the necessary details, we will pass your complaint to the courier’s claims department, saving you from drawn-out negotiations and stressful conversations!
Here’s how you can use our feature:
- in any web browser and log in to your account
- Navigate to the Late Delivery Refund product
- Select FedEx
- Disclose the necessary shipping details
Other guides from our learning center can also teach you how to:
- Report damaged packages to various shippers
- Find out when your parcel will arrive approximately
- Act if your eBay order arrives damaged
- Request your money back in case of a lost UPS or USPS package
- Reroute the parcel that has been sent to the wrong address
- Inform UPS, USPS, or Amazon about late deliveries
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