How To Deal With a DHL Lost Package Without Going Crazy
Just like any other courier, DHL often experiences delays and shipping issues due to various circumstances. If you believe that your package is missing, this article will give you excellent tips for making the right steps toward getting your cash back. Besides dealing with your DHL lost package, you will learn how to tackle the same issue with other popular shipping companies by !
If you suspect that DHL may have misplaced your package, you need to track its last known whereabouts and gather evidence of a potential problem. DHL provides two ways to track down your parcel:
|Online tracking system||
Once the system takes you to the delivery status page, you will get a full list of all status updates from the moment your parcel was accepted by the courier. There’s also information about the current location of the package and the estimated delivery time frame. Here’s what you can do if your DHL parcel is on hold.
Regular checks of the delivery status are a vital part of following your parcel. The status gets updated every time the package reaches a different depot or a new stage of the delivery process. Bearing this in mind, no wonder that the lack of new information can make you think that something is wrong with your order or that it may be lost.
Here are two situations that can raise suspicion:
- The status of the package hasn’t changed for more than 48 hours even though the estimated delivery date is approaching or has already passed
- The tracking update says “delivered,” but you can’t find the parcel despite checking the entire area around the house and asking your neighbors
The fact that your package hasn’t shown up yet doesn’t mean it’s definitely lost. The best option is to wait for a couple of days, especially if the tracking status already says “delivered.” At times, couriers change it even before the parcel reaches the recipient, so there’s a chance that it may still arrive within 48 hours.
If the status doesn’t get updated or the package remains missing, get in touch with the DHL customer support center in the USA and inform them about the problem. The shipping company won’t raise an investigation on their own, which is why it’s crucial to let them know what happened immediately. You can contact them by calling (800) 225-5345.
The customer care representatives will ask you for more information. Be ready to disclose the tracking ID number, the name of the person who sent the parcel, or the original shipping address. As soon as the reps get all the required information, they will start an investigation procedure to find out what happened to your package. If the courier doesn’t manage to locate the order within a few days, they will pronounce it lost.
DHL allows the recipients to raise a cargo claim for a missing package sent by DHL Express within 30 days of the date when the courier shipped the parcel. You can do it in two ways—by:
- Completing an online form
- Submitting a completed form via email
Here’s how you can submit your cargo claim with DHL online:
- Visit the Holders and Shippers section of the DHL Express homepage
- Select Missing Content or Lost Shipment under the Select the claim you need to file section
- Complete the e-form with the required information
- Attach the supporting documentation if necessary
- Click on Submit
If you prefer to fill a cargo claim via email, proceed as follows:
- Visit the Missing Content or Lost Shipment page
- Click on DHL Express Claim Form
- Fill out the form manually
- Scan the claim and send it to firstname.lastname@example.org
Make sure your writing is legible since the courier may have trouble deciphering it.
Regardless of the method you opt for, DHL should process your claim and solve the matter within 10–30 business days. The estimated time frame depends on the case specifics. The shipper will send you an official resolution letter via email.
DoNotPay—the world’s first virtual lawyer—will assist you in finding justice and getting compensation for lost, damaged, and late deliveries stress-free!
Avoid enervating back-and-forth email correspondence and phone calls. All you have to do is provide us with the essential details regarding your parcel—we will contact the courier in your stead and request your money back!
Here’s the drill:
- and log in to your account
- Navigate to the Late Delivery Refund feature
- Select the courier
- Complete a short questionnaire related to the shipping information
We also offer many useful guides from our knowledge base that can help you cope with delivery problems caused by various couriers. Some of them are listed in the table below:
|Courier Company||Potential Issues|
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