What To Do if USPS Says Delivered in Mailbox, but No Package Came
Did you get notified that your USPS parcel is delivered, but you couldn’t find it in your mailbox? Don’t despair—these situations happen with most shippers regularly, including UPS, FedEx, and Amazon.
If USPS says “delivered in the mailbox” but no package was left at the specified place, our guide will help you determine whether your parcel is somewhere around, late, or lost. We will also walk you through reporting the issue and raising a refund claim without a hitch by using DoNotPay.
To locate your package, the first step you need to take is to check the status of your parcel. Here’s how you can do it:
- Go to the official USPS website
- Find the Search or Track Packages section
- Input your tracking number or the barcode
You can find the tracking number on your sales or shipping receipt and in the confirmation email from the retailer or shipper. Once you enter the tracking code and hit Search, you will see the status of the parcel and all shipping updates.
Based on the specific status of your package, you can find out why your parcel hasn’t reached your mailbox yet. If it says that your package has been delivered, but you can’t see it, you can do the following:
- Have a second look at your mailbox, as some parcels may come separately from the standard mail you receive
- Check around the house—At times, the courier finds it more convenient to leave a parcel out of the mailbox or at a safer location. Safe places include:
- Exterior doors
- Ask your family if someone has accepted the parcel on your behalf
- Wait for 24 hours—Sometimes the status may change even before the parcel gets delivered
In case it’s still missing after 24 hours, you must raise a claim with the courier so that they can inspect the issue. Once you report the problem, they will provide you with a confirmation number and get back to you within three days with an update and tell you if your parcel is lost or late.
USPS grants refunds only if your parcel shipped with Priority Mail Express service is late. If the delivery exceeds its estimated due date, you should file a refund claim.
You can demand your money back in two ways:
- In person
Check out the instructions in the following table:
USPS doesn’t offer a refund for lost or damaged packages, but it provides insurance coverage in the amount of up to $100. This means that you can file an insurance claim if your parcel arrives faulty, misses some contents, or doesn’t reach you at all.
There are two ways to do it:
- Online—via your USPS account
- Via mail—by requesting a special form from USPS, completing it, and sending it to the address specified on the sheet
If getting in touch with customer support seems like too much hassle for you, DoNotPay can help. With our app, you can report the issue with your parcel in a few clicks—no need for phoning or emailing the courier! All you should do is provide a few key details, and we will contact the courier service and file a refund claim in your stead so that you can get your money back fast.
To use our service, follow the steps below:
- Access DoNotPay from your browser and log in to your account
- Go to Late Delivery Refund
- Choose the courier responsible for your parcel and give us additional shipment details, such as your tracking number or estimated delivery date
Our system will forward your claim to the right department automatically and help you get a refund with zero hassle!
Our learning base can teach you what to do in case your USPS parcel:
Claiming late, missed, and damaged item delivery refunds is only one in a sea of services you can get with our app. We can show you how you can:
- Return products to any company
- Reach out to their customer service effortlessly
- Submit a warranty claim for any product
- Request refunds and chargebacks in a matter of minutes
- Get cash back from any gift card
- File an insurance claim for insured mail with any shipping company
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