Package Delayed in Transit—Now What?

Late Delivery Refunds Package Delayed in Transit—Now What?

Is Your Package Delayed in Transit? Find Out How To File a Complaint!

If your package gets delayed in transit, chances are an unexpected issue occurred. We’ll help you get to the bottom of what happened and show you how to file a USPS lost package claim if need be.

Sign up for DoNotPay to handle issues with deliveries the easy way!

Why Is My Package Delayed?

Before you start stressing about your package being late, double-check the delivery standard for the mail class you chose. Look at the table below for details:


Mail Class Delivery Standard
First-Class Mail 1–3 business days
Priority Mail 1, 2, or 3 business days
Priority Mail Express 1–2 calendar days
USPS Retail Ground 2–8 business days
Media Mail 2–8 business days
Bound Printed Matter 2–8 business days
Parcel Select parcels 2–9 business days
Parcel Select Lightweight parcels 2–9 business days
USPS Marketing Mail 3–10 business days

If your package is taking longer than estimated, it likely got delayed, which can happen for a number of reasons. These are the most common ones:

  • You gave an incorrect address
  • The package was sent from overseas
  • You failed to provide the required documentation
  • The ordered items are restricted and prohibited from selling/buying
  • Poor weather or roadblocks
  • The package got lost or wasn’t properly packed
  • The shipment is either heavier or bigger than allowed

USPS Package Delayed in Transit—Can I Track It?

You can track your delayed USPS package to see where it got held up. Here are the available tracking methods you can use:

Tracking Method How It Works
Phone You can call USPS customer service and ask where your package is. Here are the instructions:

  1. Dial 1-800-222-1811
  2. Tell the rep you want to know where your package is
  3. Follow the instructions they provide
USPS website To track your package online via the UPS website, follow these steps:

  1. Visit the USPS website
  2. Provide your tracking number
  3. Click on Enter

If you want to use this method, you must provide your tracking number. Ask the shipper to send it to you if you don’t have it

Text message To track your package via text message, text your tracking number to 28777 (2USPS)
USPS mobile app You can use the official USPS app to track your delayed package. You have to download it on Google Play or Apple’s App Store and use it to track your parcel

How Do I Reach Out to USPS Customer Service?

If you want to contact a USPS representative and inquire about your delayed package, you have two available choices. You can contact them by calling or visiting the nearest USPS location in person:

  • Calling the USPS customer support—Dial 1-800-275-8777 and explain your issue to a rep. Tell them your parcel is delayed and ask for further instructions
  • Visiting a nearby USPS location—Go to the nearest USPS location and ask for help with your request

Can I File a Complaint if My USPS Package Is Delayed in Transit?

If you want to file a USPS claim, you can do it in case your package is lost or damaged. They don’t accept claims for missing packages, but if the courier doesn’t succeed in locating your parcel, it will be declared lost. That’s when you can file your claim—keep in mind that you have to do it within 60 days of the date of mailing.

You Can File a Claim and Request a Refund With DoNotPay in Minutes!

If you’re looking for a super quick and simple way to file claims for late, missing, or damaged parcels, you’re in the right place! DoNotPay can cut your work in half by using the info you provide to file a claim and request a refund in your stead! Forget about waiting in lines or spending hours talking to a customer rep—work smarter, not harder! Complete the following instructions to get started:

  1. Sign up for DoNotPay
  2. Select the Late Delivery Refund feature
  3. Pick the courier and provide the required info

And you’re done! DoNotPay submits the claim to the USPS claims department on your behalf. You can also use our app to file a USPS insurance claim in a few minutes!

DoNotPay makes requesting refunds for your USPS, UPS, and FedEx missing packages and filing claims for Amazon, FedEx, USPS, and UPS late deliveries a piece of cake!

Useful USPS-Related Info

If you have additional concerns and questions regarding USPS service, we’ll help you get informed. Check out the list below for answers to commonly asked questions about USPS deliveries:

Check Out the Scope of DoNotPay’s Services

DoNotPay is capable of way more than handling late or missed deliveries. We are experts in securing refunds and chargebacks, gift card cash backs, airline compensation, as well as making returns on unsatisfactory purchases. We have a way of dealing with hard-to-reach customer services and hard-to-get-out-of mailing lists.

If you need to deal with important paperwork, our app can assist you every step of the way. We can draft legal documents for you and show you how to write them yourself; we can connect you with a remote notary who can notarize your documents 24/7; we can also help you send the docs to any recipient using our convenient online fax functionality!

For a full scope of our services, check out our learning center.

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