How Late Does FedEx Deliver Packages, and How Do You Get a Refund?

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How Late Does FedEx Deliver Packages? Find Out With DoNotPay!

Staying up late to receive a FedEx package that never arrives is frustrating. If you believe FedEx delayed your shipment because of negligence, you can report it and get your money back. That process can be tricky, but thankfully, you have DoNotPay by your side.

How late does FedEx deliver packages anyway? We’ll help you learn everything about it, including how you can get your money back with little to no effort.

What Time Do FedEx Packages Usually Arrive?

FedEx has specific delivery times for different services:

ServiceDelivery DaysDelivery Time
FedEx Home DeliverySeven days a week9 a.m. to 8 p.m.
FedEx SameDay City Direct and PrioritySeven days a week24 hours a day
FedEx SameDay City Standard and EconomyMonday to Saturday7 a.m. to 8 p.m.
FedEx Standard OvernightMonday to FridayBy 4.30 p.m. to U.S. businesses and by 8 p.m. to residences
FedEx Priority OvernightMonday to FridayBy 9 a.m. or 10.30 a.m.
FedEx First OvernightMonday to FridayBy 8.00, 8.30, or 9 a.m. to most areas
FedEx 2Day shipping A.M.Monday to FridayBy 10.30 a.m.
FedEx 2Day and FedEx Express SaverMonday to FridayBy 4.30 p.m. to U.S. businesses and by 8 p.m. to residences

FedEx extends its delivery hours during the holidays. From Thanksgiving to New Year’s Eve, there’s a demand increase, so packages can be delivered well after 8 p.m.

How To Track a FedEx Package

Is your FedEx package late, or do you think it’s missing? Before you file a complaint, you should learn how to track your package to find out its status.

To track a FedEx shipment, you need to access the official website, go to the tracking page, and insert the following information:

  • FedEx tracking number
  • Door tag number
  • FedEx Office order number

You might get a message that says that your package is going to arrive by the end of the day. If your package doesn’t arrive by that time, FedEx might reschedule the delivery and notify you via message.

What Causes Delays in FedEx Delivery?

Check out some of the reasons why your FedEx package may be late:

Recipient absenceIf the recipient isn’t there to collect the package, FedEx may leave a delivery attempt notice. With that notice in hand, you can request a new delivery
Poor weatherWeather events may keep FedEx employees from delivering a package on time. In a situation like that, FedEx prioritizes the safety of its employees
High shipping demandPeak seasons—such as the holidays—can result in high shipping demand. This puts the delivery system under pressure
MisdirectionsMisdirections can occur when the address on the package isn’t clear enough
Port and airport congestionBacklogs at ports or airports can cause delays. These can be exacerbated by custom issues caused by irregularities with the package. You should take these into account before filing a delivery complaint

How Can You Report a Problem With Your Delivery?

If your package is late, you can lodge a complaint on your own by:

  1. Sending a text to 29372 and waiting for an agent call you back
  2. Calling 1.800.Go.FedEx (1.800.463.3339) and following the voice prompts

Can You Get a Refund if Your FedEx Package Is Late?

If you are looking for a refund for a late package, FedEx offers the following customer service guarantees and rebates:

ServiceDelivery TypeRefund Type
FedEx Express U.S.Standard deliveries inside the U.S.You can get a full refund for any delay over 60 seconds after the scheduled time. This excludes customs delays for international deliveries
FedEx Express InternationalAirport-to-airport abroad deliveries
FedEx GroundLow-cost deliveries made by truckYou can request a refund if the package doesn’t arrive on the scheduled delivery day
FedEx FreightDelivers shipments over 150 lbsA no-fee money-back guarantee is included in the service

What Should You Do if Your Package Is Lost?

Are you wondering what to do when your package doesn’t arrive? Keep in mind that you:

  • May be experiencing an unforeseen and unavoidable delay
  • Should keep tracking the shipment on the FedEx website
  • Can only bank on it being lost after a delay of five days beyond the due delivery date

If you still haven’t gotten the package, but its tracking status says that it arrived, you should file a complaint. FedEx will try to locate your lost package or replace it. You may even be able to file an insurance claim with the company if your package is damaged.

DoNotPay can help you get the fastest service, though—we can assist you in from FedEx!

File a Complaint and Get a Refund for Your Late FedEx Delivery in a Snap With DoNotPay!

For a company that’s proud of its agility, FedEx offers a long and tiring refund process. Instead of spending hours trying to get a refund for your delayed package, you can leave it in the hands of DoNotPay. Our AI Consumer Champion can save you time and file your delivery complaint and refund request with just a few clicks.

To initiate a refund request, you just need to:

  1. Find the Late Delivery Refund product
  2. Select FedEx
  3. Provide some details

You won’t have to negotiate anything or wait in lines. Our app will submit a complaint and compensation claim to FedEx's claims department.

That’s not all! DoNotPay can also help you deal with:

  1. UPS or USPS lost package
  2. UPS, Amazon, or USPS late delivery

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