Do This If Your Amazon Delivery Is Late

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Do This If Your Amazon Delivery Is Late

Are you wondering what you could do in case of an Amazon late delivery? Who to turn to? How many steps do you need to complete, and how long will it take until you receive your order?

While Amazon keeps improving its services, it can still happen that you receive a product you have not ordered, or your shipping is delayed. DoNotPay is here to help you deal with your delivery issues effortlessly.

What Can Be a Reason for an Amazon Late Delivery?

If you have been waiting for your order from Amazon for quite some time, you should consider taking action. The first thing you need to do is to get familiar with the procedure and reasons for an Amazon delivery delay. This table lists some potential causes:

Reasons Additional Information
The order has not been processed or shippedSome situations might require longer processing times. A third-party seller’s delivery times tend to be longer than when Amazon handles the delivery directly. If you are impatient, you could:
  1. Check the estimated time of delivery under the price
  2. Contact the seller to inquire about your shipment’s status
The initial delivery attempt failedYou might want to contact the courier to make sure this does not happen again during the next delivery attempt
Amazon is prioritizing ordersThis can happen because of some unforeseen events, including:
  • The COVID-19 pandemic
  • Natural disasters, such as hurricanes, tornados, or ice storms

These situations will lead to extended delivery times

The package status says “delivered,” but you have not received itIf your shipment has been lost, you will need to wait for 48 hours after the expected delivery time to file a claim

How Can I Check Why My Amazon Package Is Late?

If you would like to find out where your Amazon package is, you should sign in to your Amazon account and take the following steps:

  1. Choose Returns & Orders
  2. Check the status of your latest order
  3. Select Track package to get more details, in case the status says “delivered,” but you have not got your shipment
  4. Find the delivery address and tracking ID
  5. Go to the shipping service website, such as USPS, FedEx, or UPS
  6. Use the tracking ID to access details about the delivery issues

If, for instance, there was an unsuccessful delivery attempt, you should be able to see:

  • The date the delivery attempt failed
  • A short explanation of the failure

When Can You Get an Amazon Late Delivery Refund?

You can receive an Amazon late delivery refund if the delivery failed and your order has been returned to Amazon because of one of the following reasons:

  • Incorrect delivery address—If you have failed to provide the correct or complete address, your shipment will not be delivered
  • Problem with a P.O. box—Your P.O. box is not big enough to receive the ordered parcel
  • Inaccessible location—To avoid unsuccessful delivery attempts, make sure the courier can access your house or apartment easily
  • Signature not obtained—The shipment will be returned after three failed attempts if a delivery driver cannot secure a required signature for a package whose value is over $1,300
  • Refused delivery—If you have not notified your family members or roommates that you were expecting a parcel, they might refuse to accept the delivery

How To File an Amazon Late Delivery Complaint

You can consider the following options to file an Amazon (late) delivery complaint:

  1. Contact the carrier
  2. Get in touch with a third-party seller
  3. Talk to the Amazon customer service
  4. to complete the whole process in a flash

Get Ahold of the Carrier

Before you contact the relevant carrier, you should do the following:

  1. Check your mailbox or P.O. box
  2. Confirm the provided delivery address in the Your Orders section of your Amazon account
  3. Look for information on:
    1. Attempted delivery
    2. Delivery location
    3. Whether someone else received the package for you
  4. Wait for 48 hours of the estimated delivery time

If you cannot find the package, you should contact the carrier’s customer service to receive further instructions. Before doing that, you might want to get familiar with how some of these carriers operate. You can learn:

  • How to behave if your package has been lost by USPS, UPS, or FedEx
  • What you should do if your UPS, FedEx, or USPS shipment has been delayed

Contact the Third-Party Seller

If a third-party seller sold and shipped your order, you need to contact them directly. Here is what you can do:

  1. Access Your Orders in your Amazon account
  2. Select your order from the list
  3. Choose Problem with order
  4. Select your topic from the provided list
  5. Opt for Contact seller

Keep in mind that you might need to wait for a reply from the seller for a couple of days.

When Should You Get in Touch With the Amazon Customer Service?

You could contact the Amazon customer service via your online Amazon account in the following situations:

  1. The seller’s listing is eligible for Amazon Prime
  2. Your order has been shipped via Amazon Logistics

DoNotPay Can Help You Solve Your Amazon Late Delivery Problem Efficiently

Choose DoNotPay if you would like to skip:

  • Looking for information and contact details
  • Talking to customer service over and over again
  • Waiting for a reply

and follow these steps:

  1. Select our Late Delivery Refund feature
  2. Choose the courier
  3. Provide relevant information about your shipment

DoNotPay will automatically file an Amazon late delivery claim and request a refund on your behalf.

Deal With Companies on Your Terms Using DoNotPay

Claiming late, missed, and damaged item delivery refunds is only one in a sea of services you can get with our app. We can show you how you can:

  • Return products to any company
  • Reach out to their customer service effortlessly
  • Submit a warranty claim for any product
  • Request refunds and chargebacks in a matter of minutes
  • Get cash back from any gift card
  • File an insurance claim for insured mail with any shipping company

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Amazon Late Delivery FAQ

What should I do if Amazon is running late?

If your Amazon package is running late, the company will offer you a refund for your shipping fees. If you are an Amazon Prime user, many claim that you can receive a free month if your package is late. In addition, many claim that you can request a gift certificate or a discount for your Prime membership for any product on Amazon for late delivery. You can reach out to Amazon's customer support and request these compensations here.

How do I write an Amazon late delivery complaint?

You can complain about Amazon's late delivery by going to its Contact Us page. Click on "An Order I Placed" > Problem with Order > Shipping or Delivery Issues > Shipping is late. Alternatively, you can contact Amazon's customer service here.

What to do if Amazon is not delivering on time?

If Amazon is not delivering on time, you can speak to their customer service at +18882804331 and request a for your shipping fees. If you are an Amazon Prime user, you can request compensation such as a free month of Amazon Prime, a discount for your membership fee, or a gift credit.

What's Amazon's late delivery compensation?

Amazon's Delivery Guarantees state that if Amazon misses its promised/guaranteed delivery date, you will receive a full refund for your shipping fees. If you are an Amazon Prime user, you can request a discount on your Amazon Prime membership by speaking to customer service here.

If my Amazon package is late will it still come?

Yes, Amazon orders sometimes arrive after the guaranteed delivery date. You should wait 48 hours for unexpected delays and contact Amazon's customer support to track the status of your package.

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