USPS Damaged a Package From eBay—Here are Your Options
Despite being one of the most popular shipping companies in the USA, USPS doesn’t always provide flawless service. The parcels shipped by them often arrive late or—even worse—fully or partially damaged.
These situations happen to many eBay sellers who ship the orders through this courier. This is why our article will explain how you should act if USPS damaged a package from eBay you sent to somebody. You will find out what steps to take, what documents you may need for reporting the damage, and also how to get compensated for this inconvenience by giving DoNotPay a go!
When the USPS order from eBay arrives faulty, the recipient will probably contact you and inform you about the inconvenience.
The fairest way to deal with it is to refund the paid price to the person who ordered the items. Before that, you should contact the courier and request certain compensation for the trouble so that you can give the money back to the recipient.
Before you raise a claim and demand compensation, ensure you made all the necessary preparatory steps, which are listed below:
- Check whether the parcel is eligible for an insurance claim with USPS—Many packages shipped by USPS are covered by insurance in the amount of up to $100, but not all of them are eligible for it. Check whether the damaged items belong to one of the eligible categories, such as:
- USPS marketing mail
- Orders dispatched by USPS Retail Ground
- Packages shipped by Priority Mail service
- Parcels shipped by Priority Mail Express service
- Merchandise shipped by First-Class Mail service
- Regular packages sent by First-Class Mail
- Other package services—Library, Media, and Bound Printed Matter
- Request photos of the damage—Ask the recipient to take pictures that show the damage clearly and send them to you. They will be crucial evidence you will submit along with your insurance claim
- Ask the recipient to keep the package in a safe place until the issue gets resolved—Once you report the problem, the courier may need additional shipping details that can be found on the parcel. At times, they may even require the recipient to visit the nearest USPS facility and get the parcel inspected. This is why it’s necessary to keep the original box in which the items arrived and all the received goods, regardless of whether they were damaged or not
If the faulty items are eligible for insurance, you can choose one of the following two methods to file an insurance claim with USPS:
- Submitting an online claim
- Sending the completed claim form via mail
The deadline for reporting damaged items is 60 days from the mailing date, but it’s advisable to raise a claim as soon as you notice the issue.
To file an insurance claim by filling out an online form, proceed as follows:
- Visit the official USPS website
- Log in to your USPS account
- Select the Help tab and click on Filing a Claim
- Find a Start an Online Claim button and click on it
- Complete the required fields
- Upload the supporting documentation
- Submit the form
If you are unable to complete an online claim for any reason, the alternative option is to request a paper Domestic Claim Form, fill it out, and submit it. Here’s a more detailed explanation of the procedure:
- Call the National Material Customer Service at (800) 332-0317
- Inform the representative about the incident and request a Domestic Claim Form to arrive at your address
- Fill out the form once it arrives
- Mail the claim along with the required supporting documentation to the address stated on the form
Once you get a positive answer from the courier and they approve your claim, you will receive the insurance amount and be able to refund the recipient.
Besides the photos of the damage, there are several types of supporting documentation you may need when filing an insurance claim. You can check them out in the table below:
|Documentation scan showing the tracking ID number||
|Proof of value||
|Evidence of insurance purchased||
|Proof of damage||
Receiving a damaged order is stressful, but dealing with long queues on the customer support line can be even more burdensome. Use DoNotPay to inform the courier about the faulty items without phone calls or back-and-forth emails—we can do it on your behalf in a matter of minutes.
Here’s how we can help you do it:
- Visit DoNotPay
- Pick Late Refund Delivery
- Select USPS and click on Damaged Contents
- Answer a few questions related to the damaged parcel
Our app will create a complaint letter and refund request in your name and make sure it reaches the right department!
The tips from our learning center can also help you:
- Tackle lost, delayed, and wrongly delivered USPS parcels
- Find out how late USPS packages arrive
- Learn how to deal with missing and late UPS packages
- Raise insurance claims for other shippers, including UPS and FedEx
- Get compensated for late, missing, and damaged FedEx deliveries
- Learn what to do if the status of your USPS order says “delivered,” but there’s no package in sight or in your mailbox
DoNotPay is capable of way more than handling late or missed deliveries. We are experts in securing refunds and chargebacks, gift card cash backs, airline compensation, as well as making returns on unsatisfactory purchases. We have a way of dealing with hard-to-reach customer services and hard-to-get-out-of mailing lists.
If you need to deal with important paperwork, our app can assist you every step of the way. We can draft legal documents for you and show you how to write them yourself; we can connect you with a remote notary who can notarize your documents 24/7; we can also help you send the docs to any recipient using our convenient online fax functionality!
For a full scope of our services, check out our learning center.
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