Walmart Return Policy Without Receipt—How To Make No-Receipt Returns

Item Return Request Walmart Return Policy Without Receipt—How To Make No-Receipt Returns

How To Use the Walmart Return Policy Without Receipt the Smart Way

Is Walmart giving you a hard time because you lost your receipt, and now the company won’t accept your return? Follow our comprehensive Walmart return policy without receipt guide, and you’ll finally have the upper hand!

Walmart Return Policy Without Receipt Explained

All the restrictions presented in Walmart’s return policy during COVID-19 have been lifted as of March 2021. Walmart’s standard return policy is now in effect, allowing customers to return items within 90 days of purchase. The Walmart return policy without receipt doesn’t differ much as you can make returns even without proof of purchase within 90 days. Note that all returns without a receipt are subject to a refund verification process.

The refund verification used to be at the discretion of customer service or store management, but Walmart introduced an automated verification system that may decline your request to make a return without a receipt. According to former Walmart store managers and employees, you can only process three no-receipt returns in six months. Don’t try to fool the system by going to a different Walmart store—the refund verification systems are interlinked, and you won’t be able to process your return.


To return item(s) to Walmart without a receipt, you’ll have to:

  1. Present a valid photo ID
  2. Pass the refund verification process

If the verification system accepts the return, you can:

  • Make an exchange
  • Get a cash refund if the value of the returned items is less than $10
  • Earn a Walmart shopping card or gift card credit if the value of the returned items is over $10

Since the only way to complete a return without proof of purchase is by showing your ID, you’ll have to visit a Walmart store instead of mailing in your return.

Alternatively, the store staff may be able to look up your purchase and approve your return if you lose your proof of purchase. To do so, you’ll have to provide them with one of the following:

  • The credit or debit card you paid with when making your purchase in a store
  • The email address or phone number you used for the online purchase

Can I Return All Items to Walmart Without a Receipt?

No, you can’t. We have listed the product that can be returned only with a receipt in the table below, as well as their return deadlines.

Product Type Return Policy and Return Window
Prepaid wireless cellular phones
  • May be returned in undamaged condition to any store
  • Have a 14-day return window
Opened or used unlocked wireless phones
  • May be exchanged for another item of equal or greater value
  • Have a 14-day return window
Postpaid cell phones
  • May be returned to the original store of purchase undamaged
  • Have a 14-day return window
Most electronic devices (Verizon contract cell phones, drones, digital music players, tablets, laptops, portable video players, electric scooters, digital cameras, etc.) Have a 30-day return window
Walmart Protection Plans and AppleCare+ Can be returned or canceled within 30 days of purchase
Prescription glasses and contacts Have a 60-day return window
Hearing aids Have a 60-day return window
Produce, fresh flowers, meat, bakery, deli, dairy, and frozen items
  • Are subject to the Freshness guarantee
  • Can be returned in 90 days since the purchase date
Perennials, trees, and shrubs Can be returned within one year
Tires Can be returned within 90 days only to stores with an Auto Care Center and need to be new
Photo prints, personalized items, and photo products
  • Cannot be returned by mail but only to a Walmart store
  • Have a 90-day return window
Funeral products
  • Can only be exchanged if damaged or defective upon delivery and unused
  • Are non-refundable
  • Have a 90-day return window

Are There Any Non-Returnable Items?

Walmart doesn’t accept returns even with a receipt for the following products:

  • Firearms and ammunition
  • Airsoft, air, and BB guns
  • Pepper spray
  • Gas-powered vehicles
  • Prescription medications and devices
  • Sex toys
  • Pregnancy and ovulation tests or other types of home diagnostic testing kits
  • Hygienic medical equipment
  • Used or installed tires and snow tires
  • Trading cards
  • Used or open RV sewer lines
  • Gift cards
  • Walmart express bill pay
  • Reloadable credit/debit cards
  • Check/card cashing fees
  • Branded gift cards
  • Lottery
  • Prepaid cell phone cards
  • SIM cards
  • Video game download cards
  • Prepaid gaming cards
  • Videos on demand

Initiating a Return to a Store if You Misplaced the Receipt

You have two options when it comes to initiating the process for no-receipt returns. You can:

  1. Do it manually by following a set of instructions
  2. Sit back and relax and let DoNotPay do it in your stead

How To Request a No-Receipt Return on Your Own

You will need a Store Returns Receipt to initiate the process. To get this receipt, you have to:

  1. Log in to your Walmart account
  2. Click on your profile widget or initials in the upper-right corner
  3. Select Account
  4. Locate the item(s) you want to return and select Start a Return, or click on See Details and Return or Replace and select the item(s) you wish to return
  5. Choose the reason for the return from the dropdown menu
  6. Press Return and Continue
  7. Select Return to Store and Continue
  8. Click on Submit

After you’re done, you can print the Store Returns Receipt. Take the items you’re returning to a Walmart store, and make sure to bring all the original packing materials and accessories.

No Receipt? No Problem! DoNotPay Can Help Either Way

Returns are tricky to handle, and if you don’t have proof of purchase, you may think there’s no way of getting a refund or an exchange. Think twice! DoNotPay has developed a groundbreaking approach to returning items without a receipt, and we can help you out. All you need to do is:

  1. Sign up for DoNotPay
  2. Locate our Item Return Request feature
  3. Answer the chatbot’s purchase-related questions (attach photos if needed)

Once you submit your request, we will send out a custom letter to Walmart explaining that you wish to make a return. We will also include a deadline so that the company acts upon your request promptly.

If you’d like to know how to make effortless returns to other popular companies, check out the table below:

Office Depot American Eagle Ross Stores
eBay Nordstrom Sephora
Guitar Center Sam’s Club Lulus
Kohl’s Wayfair REI
AT&T Ulta Costco
Target Macy’s SHEIN

Don’t Tolerate Corporate Attitudes—Request What’s Rightfully Yours

DoNotPay is known for being the champion of customer advocacy because we help our users claim what’s rightfully theirs, and we don’t tolerate big corporations taking people’s hard-earned money.

No matter if you want to request a refund, insurance, extended warranty, or compensation from airlines, our AI-powered lawyer will fight for your right.

If you feel like you’re overpaying certain subscription services, we can help you cancel them. Also, if you want to test a subscription before you start paying money for it, don’t connect your credit card to the free trial page! You can sign up for free trials using our virtual credit card. That way, companies won’t be able to charge you auto-renewal fees because the card has no funds.

Wait! DoNotPay Can Help You in Many Other Ways

DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.

Check out how our app can assist you in: