How To Use the Walmart Return Policy Without Receipt the Smart Way
Is Walmart giving you a hard time because you lost your receipt, and now the company won’t accept your return? Follow our comprehensive Walmart return policy without receipt guide, and you’ll finally have the upper hand!
All the restrictions presented in Walmart’s return policy during COVID-19 have been lifted as of March 2021. Walmart’s standard return policy is now in effect, allowing customers to return items within 90 days of purchase. The Walmart return policy without receipt doesn’t differ much as you can make returns even without proof of purchase within 90 days. Note that all returns without a receipt are subject to a refund verification process.
The refund verification used to be at the discretion of customer service or store management, but Walmart introduced an automated verification system that may decline your request to make a return without a receipt. According to former Walmart store managers and employees, you can only process three no-receipt returns in six months. Don’t try to fool the system by going to a different Walmart store—the refund verification systems are interlinked, and you won’t be able to process your return.
To return item(s) to Walmart without a receipt, you’ll have to:
- Present a valid photo ID
- Pass the refund verification process
If the verification system accepts the return, you can:
- Make an exchange
- Get a cash refund if the value of the returned items is less than $10
- Earn a Walmart shopping card or gift card credit if the value of the returned items is over $10
Since the only way to complete a return without proof of purchase is by showing your ID, you’ll have to visit a Walmart store instead of mailing in your return.
Alternatively, the store staff may be able to look up your purchase and approve your return if you lose your proof of purchase. To do so, you’ll have to provide them with one of the following:
- The credit or debit card you paid with when making your purchase in a store
- The email address or phone number you used for the online purchase
No, you can’t. We have listed the product that can be returned only with a receipt in the table below, as well as their return deadlines.
|Product Type||Return Policy and Return Window|
|Prepaid wireless cellular phones||
|Opened or used unlocked wireless phones||
|Postpaid cell phones||
|Most electronic devices (Verizon contract cell phones, drones, digital music players, tablets, laptops, portable video players, electric scooters, digital cameras, etc.)||Have a 30-day return window|
|Walmart Protection Plans and AppleCare+||Can be returned or canceled within 30 days of purchase|
|Prescription glasses and contacts||Have a 60-day return window|
|Hearing aids||Have a 60-day return window|
|Produce, fresh flowers, meat, bakery, deli, dairy, and frozen items||
|Perennials, trees, and shrubs||Can be returned within one year|
|Tires||Can be returned within 90 days only to stores with an Auto Care Center and need to be new|
|Photo prints, personalized items, and photo products||
Walmart doesn’t accept returns even with a receipt for the following products:
- Firearms and ammunition
- Airsoft, air, and BB guns
- Pepper spray
- Gas-powered vehicles
- Prescription medications and devices
- Sex toys
- Pregnancy and ovulation tests or other types of home diagnostic testing kits
- Hygienic medical equipment
- Used or installed tires and snow tires
- Trading cards
- Used or open RV sewer lines
- Gift cards
- Walmart express bill pay
- Reloadable credit/debit cards
- Check/card cashing fees
- Branded gift cards
- Prepaid cell phone cards
- SIM cards
- Video game download cards
- Prepaid gaming cards
- Videos on demand
You have two options when it comes to initiating the process for no-receipt returns. You can:
- Do it manually by following a set of instructions
- Sit back and relax and let DoNotPay do it in your stead
You will need a Store Returns Receipt to initiate the process. To get this receipt, you have to:
- Log in to your Walmart account
- Click on your profile widget or initials in the upper-right corner
- Select Account
- Locate the item(s) you want to return and select Start a Return, or click on See Details and Return or Replace and select the item(s) you wish to return
- Choose the reason for the return from the dropdown menu
- Press Return and Continue
- Select Return to Store and Continue
- Click on Submit
After you’re done, you can print the Store Returns Receipt. Take the items you’re returning to a Walmart store, and make sure to bring all the original packing materials and accessories.
No Receipt? No Problem! DoNotPay Can Help Either Way
Returns are tricky to handle, and if you don’t have proof of purchase, you may think there’s no way of getting a refund or an exchange. Think twice! DoNotPay has developed a groundbreaking approach to returning items without a receipt, and we can help you out. All you need to do is:
- Sign up for DoNotPay
- Locate our Item Return Request feature
- Answer the chatbot’s purchase-related questions (attach photos if needed)
Once you submit your request, we will send out a custom letter to Walmart explaining that you wish to make a return. We will also include a deadline so that the company acts upon your request promptly.
If you’d like to know how to make effortless returns to other popular companies, check out the table below:
|Office Depot||American Eagle||Ross Stores|
|Guitar Center||Sam's Club||Lulus|
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