Walmart’s Return Policy During COVID-19—All You Need To Know

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Walmart’s Return Policy—COVID-19 Changes

As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.

This article will answer your questions about the Walmart return policy, including the COVID-19 changes, and bring you the latest updates. It’ll be easier to make a return request when you get informed, especially if you to do it!

Walmart’s Return Policy During COVID-19

In 2020, many stores, including Walmart, had restrictive measures regarding returns. Luckily, some of these measures have been lifted as of March 6, 2021. The updated Walmart COVID-19 policy that is currently in effect is the standard return policy.

There are exceptions in locations where certain restrictions are still ongoing. Due to the COVID-19 measures, some items cannot be returned, including:

  • Paper products
  • Food
  • Health products
  • Laundry soap
  • Beauty products
  • Apparel

Walmart Standard Return Policy

According to the Walmart return policy, you:

  • Have 90 days to return or exchange an item, unless an exception applies
  • Can return items for free by mail, in store, or by scheduled pickup from your home
  • Need to provide the receipt, order number, or other evidence of purchase
  • Can’t return items bought from Walmart dealers or resellers
  • May send or take back any wrong, damaged, or defective item for a replacement or a refund
  • Can return items without a receipt if you present a valid ID and pass the refund verification process. It helps if you still have a credit or debit card you used to make the purchase, or you can provide an email address or phone number used for an online purchase
  • May choose between item exchange, cash refund, or Walmart gift cards when returning a product
  • Will get a refund through the original payment method if your item return is approved

Refunds from Walmart take between five and seven business days to appear on your debit card or seven to ten days to appear on a credit card.

How To Return a Product to Walmart

Take a glance at the table below to see the available methods for initiating the Walmart returns process:

Are Return Requests Available ViaYes/No
In PersonYes

How To Return Walmart Items via Mail

When you buy an item online, you can either return it by mail or to the store for a refund or replacement. Here is how to initiate a mail-in Walmart return using the company website:

  1. Log in to your Walmart account
  2. Click on Order History
  3. Find the items you want to return and click on Return or Replace for every item
  4. Choose the Return by Mail option to print out a return label

Pack the items with the original accessories and packaging, add the shipping label, and drop the package off at a local FedEx or USPS office. Walmart will set up a pickup for you in case you’re returning a large item.

Wait for Walmart to process the return, and you’ll receive a refund or replacement.

If you don’t have a Walmart account, you can use the Online Order Tracking tool to start a return request by mail.

How To Return Walmart Items in Person

If you buy items in a Walmart store, you can only return them to that or another store. Here is how to do an in-store return:

  1. Visit your local Walmart
  2. Bring the items you want to return or exchange, all their original packaging and accessories, and the proof of purchase
  3. Talk to the customer service representative at the store, and they’ll help you with your request

There’s also an Easy Returns Process page for those who wish to start their in-store return online. Follow the instructions on the page, find the confirmation email, and print it as evidence when you bring the item you wish to return to the store.

Return a Faulty Walmart Product Fast With DoNotPay!

Returning products is a frustrating process, and it often takes too long. If you need help, you can let us handle the returns for you.

DoNotPay can generate a custom return request letter and mail it to any vendor. This letter includes a deadline for the merchant, which suggests that your return request is urgent. Here’s how to return a product using our app:

  1. Select the Item Return Request feature
  2. Describe the product you’re returning in detail
  3. Submit the request

DoNotPay will provide you with a return label that will let you ship the package for free.

We can also teach you about the return policies of many other companies and make return requests for you. Check the table below to see some of the companies we can help you with:

Bath & Body WorksUrban OutfittersShoe CarnivalWest Elm

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