The PANDORA Return Policy Deciphered

Item Return Request The PANDORA Return Policy Deciphered

The PANDORA Return Policy—How To Return Items Hassle-Free

Treating yourself to a piece of jewelry is always a good idea—until you realize that it isn’t what you wanted. If you’ve decided to send back a PANDORA product, you need to get acquainted with its return policy first.

Can you return all PANDORA products? What happens when you don’t have a receipt? These are some of the questions that our guide will answer. If you don’t feel like dealing with returns, create a DoNotPay account and use our nifty Item Return Request tool.

The PANDORA Return Policy Made Clear

PANDORA doesn’t have a complicated return procedure, but it does have strict rules that you must follow.


Here are the basics of the PANDORA policy:

  • The item must be in a resealable condition (new and unworn)
  • You need to file a return request within 30 days from the purchase date
  • You need to bring a receipt
  • Items bought from multi-brand stockists aren’t exchangeable in PANDORA stores
  • You must return the complete set if you bought a set of jewelry

Non-returnable items are:

  • Earrings
  • Earring pendants
  • Gift cards or e-gift cards
  • Clearance items
  • Last-chance items

To return or exchange jewelry purchased with a gift card, you’ll need proof of purchase, and if you’re eligible for it, you’ll receive a refund on the card. DoNotPay can also help you check the balance of your PANDORA gift card!

If you wonder how you can initiate a return with PANDORA, here is the answer:

Can You Return an Item Via: Yes/No
DoNotPay Yes
Website Yes
Email No
Phone Yes
In person Yes

PANDORA Jewelry Return Policy for Online Purchases

If you bought your item from the PANDORA online shop, you can request a return online, in which case you choose between:

  1. Refund
  2. Exchange

The company will allow you to exchange the item within 30 days of the day of purchase.

Items purchased online can also be exchanged at a PANDORA retail store. If you purchased a product in a store, you can’t file a return request to the PANDORA online shop.

PayPal purchases can only be refunded to a gift card.

PANDORA Jewelry Return Policy for In-Store Purchases

PANDORA is a franchise that also has its products on the shelves of multi-brand stores and stockists. These retailers have their own return policies that you need to respect. If you bought the jewelry in a local store, you need to contact it to inquire about its terms and conditions.

The retailers won’t give you a refund for a product you purchased in the PANDORA online shop.

The PANDORA Return Policy—Mail Returns

Start the return process via mail by taking these steps:

  1. Take the Return Form from the original package
  2. Fill out the form and put it in the shipping box along with the jewelry
  3. Attach the label you received in the original package on the box
  4. Send the box to this return address: PND FULFILLMENT, 4638 Shelby Dr., Memphis, TN 38118

Note that such items can only be returned by mail.

If the reason for the return is faulty or damaged goods, PANDORA will cover the shipping costs only if you send the items via UPS.

Once your package arrives and the company validates your return, you will receive a confirmation email. You can expect the refund within five days of receiving the email.

Should you have any issues with the return, you can contact customer service via:

  • Phone at 1-844-467-1333
  • Web chat

The PANDORA Return Policy—In-Store Returns

If you prefer an in-person return, you should do the following:

  1. Use the PANDORA Store Locator to find the nearest store
  2. Take the receipt, email invoice, or packing slip with you
  3. Make sure you bring the card you made the purchase with (unless you covered the costs using cash) and a valid ID with you

Purchases made via Afterpay and Klarna can be returned to a store, but do get in touch with your local store to verify if they allow these returns.

Did You Lose the Receipt? This Is What PANDORA’s Return Policy Says

PANDORA isn’t gracious when it comes to returns without receipts. Its policy states that the company can’t offer you a refund or exchange if you don’t have proof of purchase. There is, however, a mention of a potential exchange at the retailer’s discretion.

Contact customer service to check if your item has any chance of replacement or go back to the store to make the inquiry.

Return Your PANDORA Item in a Flash—DoNotPay Knows How

DoNotPay is an AI-powered app that can save you from wasting time on the return. Take the shortcut to getting your refund or exchange by heading to our website and using our neat Item Return Request product.

What do you need to do to get started? Follow these steps:

  1. Sign in to your account
  2. Click on the Item Return Request feature
  3. Answer the chatbot’s question about your return request

That’s it! We will take it from there by generating a customized letter and sending it to PANDORA. You’ll also get to set a deadline by which the company will need to provide you with a response.

With DoNotPay, you are only a few clicks away from submitting your return requests. We will handle your returns to a large number of retailers, such as:

Get Your Money Back in an Instant

If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. These two products aren’t the only tricks DoNotPay has up its sleeve, though!

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