New Balance Return Policy—A Complete Guide

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How To Make Use of the New Balance Return Policy

Ordering shoes online is often a gamble—you never know what issues the delivered product might have. Whether it’s the wrong size or you would rather have it in a different color, you might be thinking of returning a product. This comprehensive guide will walk you through everything you need to know about the New Balance return policy.

Want to make the return process easier? Check out how DoNotPay can help you return your product and get a refund quickly!

The Key Points of the New Balance Returns Policy

Like many retailers, New Balance sets a limit on how many days you can keep a product before returning it. All New Balance items must be returned within 45 days of purchase. Here are the most important terms and conditions for returning items:

  • Returned orders must be in new condition, as received
  • All products can be returned unless they are on the non-returnable list

What Are Non-Returnable Items?

The following products are designated as non-returnable:

  • Underwear
  • Face masks
  • Custom shoes
  • Items marked as non-returnable on the product page

New Balance does not allow exchanges if you buy products online. You must return the purchased product and place a new order if you want to make an exchange.

Returning Products to New Balance on Your Own

There are two ways to go about returning items to New Balance on your own:

Return MethodRefund Processing Time
ShippingIt takes about 14 days to process the refunds for these returns
Returning items in personRefunds for these returns are processed immediately

Ship Your Items Back to New Balance

If you are using the shipping method to send products back, here’s what you have to do:

  1. Go to the New Balance Returns page
  2. Search for your order by order number and shipping ZIP code
  3. Select the items you wish to return
  4. Print out a free USPS label (if applicable)
  5. Pack the item(s) carefully to make sure they’re not damaged during shipping
  6. Take the package to the nearest USPS location and drop it off

You should include a copy of the packing slip in the box. If you are unable to provide the packing slip, you can include your sales receipt that came with the product or a printout of the purchase confirmation email.

In-Store New Balance Returns

You can return items bought on the official New Balance website to retail or factory stores near you. To return items to a store, you must present your packing slip, sales receipt, or purchase confirmation email. You can use the company’s store locator and search by location, store category, or retailer to find a store close to you.

Products bought at New Balance locations can only be returned to stores. Individual store policies will apply in that case.

The New Balance Payment and Refund Policies

As with most retailers, New Balance refunds are made to the payment method you used during the purchase. You will receive a confirmation email once your return is processed and your refund is sent out. New Balance does not refund shipping costs.

Here’s what you should expect in terms of refund, based on your original payment method:

Payment MethodRefund Method
Credit or debit cardThe amount is credited to your account
Gift cardThe amount will be refunded to the original gift card
eGiftA new eGift will be emailed to you

New Balance applies promotional discounts to all eligible products in your order. If you choose to return such a product, you will lose the appropriate portion of the discount.

Make Returns Easier With DoNotPay

Going through the lengthy process that is set out by the New Balance returns policy can be tedious, especially if you have a busy schedule. Why go through this unnecessary struggle when you can use DoNotPay to initiate the return request for you?

Here’s how you can enlist our help:

  1. Locate the Item Return Request product
  2. Answer a few short questions
  3. Click Submit

We will create a return request letter—including a deadline for processing your request—and send it over to New Balance.

New Balance will only issue a prepaid return label if you’re making the return from Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories, or an APO/FPO address. DoNotPay will make sure you get a return label so you can ship the product back free of charge wherever in the U.S. you may live!

Having Troubles Making Returns to Other Retailers?

We understand buying and returning products often go hand in hand. This is why DoNotPay has compiled a list of extensive guides to help you navigate the return policies of the most popular brands.

Here’s a partial list of retailers we can help you return items to:

Victoria's SecreteBayBarnes & Noble
LulusAmerican EagleOffice Depot
AdidasOld NavyZara

Still Haven’t Received Your Refund? Demand One With DoNotPay!

DoNotPay wants to help make sure you’re not cheated out of something that is rightfully yours. Our app has a chargeback solution that can help get your money back!

To access this product, follow these easy steps:

  1. Locate the Instant Chargeback option
  2. Choose Get Protected
  3. Have a quick chat with our bot
  4. Click on Sign and Submit

DoNotPay Offers More Than Swift Returns

Our AI-driven app has a plethora of products that can help you save time and money. Once you sign up for DoNotPay, you will be able to:

Check Out Our Full Product Range

There’s so much more to DoNotPay than filing return requests. With our app, you can cancel any membership, sign up for a free trial risk-free, get a virtual credit card, sign up for a clinical trial, map sex offenders in your area, and demand a refund from any airline.

If you want to reduce your property taxes, get help paying your bills, enter raffles and sweepstakes, find your unclaimed funds, or prepare for a government test, DoNotPay is the only solution you need!

Sign up today to access all of our products!

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